Reviews (1,969)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this SMS marketing platform for its effectiveness in boosting conversion rates and sales, noting it surpasses other marketing methods. Key features include automations, campaigns, and customer interactions via text, supported by easy-to-use segmentation and templates. The customer support, especially from staff members like Taylor and Meg, is frequently praised for its responsiveness and helpfulness, particularly through the live chat feature. Merchants appreciate the reliability of the platform and the proactive support team, making it a top choice for enhancing business communications.

March 4, 2021

I've been using Postscript for about 9 months now and it's the best solution for text message marketing. Onboarding is simple and straightforward, the UI is friendly and overall you'll see results pretty instantly. Make sure to set up an abandoned cart sequence and of course a welcome series (put your keyword on your social media for a big boost your bottom line). We recently needed to integrate our Klaviyo opt-in form to Postscript and had some technical issues making sure Klaviyo only handled emails and Postscript only handled texts. I hopped on the live support chat and got it figured out in no time. The Customer Success rep Bryan even tested the opt-in form on his end which was even better. Overall, Postscript is a great product, a great company, and has great people!

douxds
United States
12 months using the app
November 3, 2020

Customer service was great and helped me get every setup properly, because at the beginning I had no idea if anything was working.

Lark and Ives
Canada
12 months using the app
February 3, 2021

I've been testing about 3-4 different sms solutions this month and Postscript really has everyone else beat. Customer service, affordability, 1:1 chat feature, Klaviyo integration, gifs that don't require links to open. It's great. The only reason I didn't give 5 starts is I wish the forms allowed more advanced customization and there were smoother options to embed forms. I also wish we could purchase dedicated long numbers, sharing keywords makes things a little difficult. But I understand it keeps things affordable. I also wish we could send audio, but no one else is offering that yet anyway. Great job Postscript!

Mahnal
United States
12 months using the app
Edited November 29, 2019

Great app! Awesome features compared to some of the other SMS/MMS platforms out there.

The support is also fantastic. Super quick and super helpful especially during busy times like Black Friday and the Holiday season.

Definitely 11/10!

Obvi
United States
11 months using the app
Edited November 2, 2020

Easy to install, really effective, totally addicted to this app, great roas and awesome customer support!

Oz Weight Loss
Australia
11 months using the app
August 12, 2022

You have an employee named Sandy, and she is just the BEST employee you could have hired. She deserves a BIG Raise.

Shabby Baby
United States
11 months using the app
June 12, 2020

The app works great! I've already recovered tons of revenue via SMS abandon cart and win-back texts.

Legendary Wall Art
United States
11 months using the app
November 2, 2020

Always amazing customer service! They go above and beyond to make sure your account is optimized and that you understand how it all works. Thanks Shannon and Zev for the help!

Plant IQ Organics
United States
11 months using the app
May 26, 2022

Using this app to try out some new marketing. It's been great to use. I would recommend trying this out for your SMS needs.

Black Beard Brigade
United States
11 months using the app
November 24, 2021

Zev Zoldan Helped me alot with getting my billing plan figured out. Shopify had billed the postscript amount but I was tranfering over to postscript to show it was paid. Whatever he did he worked magic so now I can change my plan with no problem thanks a lot

Royalty’s One Stop Shop
United States
11 months using the app