Reviews (6,434)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this print-on-demand service for its consistent quality, flexibility, and superior customer service. It integrates smoothly with e-commerce platforms and offers unique features like sleeve prints, private label branding, and white-label packaging. The service handles all logistics, from printing to shipping, ensuring quality control. Its design editor is advanced and offers free mockups. Merchants appreciate the responsive customer support, competitive base pricing, and potential for increased profit margins with a subscription.
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So far, my experience on printful has been very convenient. great layout and interface, and the best part is my product looks very good in person ! Good customer service, and easy to use
Great so far except struggling to get Express shipping on my Shopify siye with Prinful. All my POD posters are through Prinful. Struggling to get someone to give me a clear answer or solution. All my prints are being fulfilled in Australia with Printful but why cant I get express option for my customers at checkout??
--To update--
I understand the problem very well and my concerns are not related to the days of delivery. My concerns are about the information for the customer. Why send me a satisfaction check request on the second day when you know delivery will take so long? And why do I get the information that I have to wait 20 days in addition to the expected delivery date, after a review? Times are tough, sure, but bad news is always better than no news! So my concerns are about the communication of printful.
--Original--
The app as such is great. The editor is well done and made it a lot easier to design your own print pieces. So far that's positive.
What doesn't work well is the shipping and the information for the customer. I have on January 5th. ordered three items. The last tracking status shows January 8th. Today we have January 16th. without that I have any further information about the whereabouts of the goods. For me, for my customers, this is a certain length of time without status. Unfortunately, I will not be able to use the service like this.
Hi! Thank you for the review.
We understand your concern and frustration in regards to the delivery times and we hope that in the following weeks this will change, however, at this time due to certain restrictions in movement and transportation, as well as increased online shopping, carriers have a tough time delivering products in time. We're already working on improvements in this area and we hope that your products will be delivered to you as soon as possible.
We have also reached out to you with a follow-up about your order. Thank you for your patience!
-Update-
We operate on information provided to us by the carriers and during global shipping delays, the delivery speed varies significantly for domestic and international orders. We understand that you rely on us for this information, that is why after careful inspection of an order we set a specific waiting period for the delivery to be made. It is not our intention to inconvenience you in any way but tracking updates come directly from carriers when the package reaches the next location. Please note that we take responsibility for carrier errors in case the delivery doesn't happen.
If you have any other concerns or recommendations, please don't hesitate to reach out to us via feedback@printful.com
- Renate
Very Essential for starters, they have the tools you need to setup your shop, and advertise and make custom products!!
Seems to be predatory in terms of pricing. Very unclear what profit is being made after fees, currency exchanges, etc. Lots of products and colours unavailable in UK. Expensive postage for sample orders which are limited to 3 items.
Hello!
Thank you for your review and for sharing your experience.
We would only charge you for the fulfillment of orders. You can always subscribe to our Printful Pro and Plus plans for additional features, but it wouldn't be mandatory and the basic plan is free.
The price you see in our product catalog would include the product itself + one print (front print for T-shirts, for example). Additional prints, possible digitization fees, shipping and taxes (if applicable), wouldn't be included in this price.
As taxes (if applicable) and shipping fee depend on various factors like the size of the order, final destination and other factors it wouldn't be possible to include it in the price before purchasing.
Thank you once again for your time and honest feedback!
If you ever have any questions - don't hesitate to reach out to our support team at support@printful.com or our live chat and we will be happy to help you.
It's very easy to use and setup my store with beautiful images but I think the T-Shirts are a bit pricey and I would like to have the choice of more model mockups. I would love to have model with guitars as my store is all about music. https://dimbled.com/ That would make things easier.
The support is fantastic, fast and solve all the problems that you may face along the way.
Los articulos vienen bien presentados, con buenas estampaciones, rapido en el envio. Seguire usandola.
I submitted a scan of an original cyanotype that's been successfully and precisely color-matched on numerous apparel and paper products by another POD vendor, but the blue in my Printful sample gaiter turned out cobalt blue instead, and showed none of the gradations of the original image. (I have a photo that shows the huge discrepancy, but apparently can't post it here). The file was created according to file guidelines, using color profile sRGB IEC61966-2.1. Yet I was told the print result was "to be considered expected." I am removing the app: I can't use a vendor that can't even remotely match my submitted art.
Hey, Karen!
Thank you very much for your feedback. We're sorry to hear that the print result on the neck gaiter didn't meet your expectations. Indeed due to the printing method used and the fabric type, heavy cyan tone designs won't match the original print file perfectly. A closer color match can be achieved on different product types such as posters and DTG prints. We sincerely hope that you'll consider giving us another chance in the future. Don't hesitate to let us know via feedback@printful.com if you have any additional feedback.
-Liva
An absolute horror show, spend months setting up your store and they decide to start moving things to Latvia and charge 21 percent taxes, they also take up to 10 business days to ship a simple t-shirt they have on file and they also cancel orders with no justification whatsoever...beware these guys, they are terrible, use anyone but them if you actually want to succeed with your business. I'm getting my stuff out of there as fast as possible, I suggest you don't even waste your time in the first place, you will be sorry
This was the WORST app I have ever used on my Shopify store! I have wasted so many hours designing items only to have the site CONSISTENTLY disconnect from my store for NO reason, delete my designs for NO reason and constantly having glitches!!! I have deleted and reconnected my account several times already and after several months of not using the app I decided to give it another try and it got WORST!!! I don't have any of these issues with my other apps! I am so disappointed because Printful have good quality items but when I say I have wasted HOURS and HOURS using this app, I mean that in the most honest way! I will NEVER use this app again, and I definitely won't recommend it!!!
Hi!
Thank you for leaving a review. We're sorry to hear about your experience. Please know that this is definitely not a common problem, so we'd like to look into it more closely.
In general, connection problems can be related to server issues, browser (clearing out cache and cookies helps), subscription plans, incorrect connection steps and so on. Please reach out to us directly at feedback@printful.com and we will do our best to help you get this sorted out. Hope to hear from you soon!
- Renate