Reviews (6,380)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this print-on-demand service for its consistent quality, flexibility, and superior customer service. It integrates smoothly with e-commerce platforms and offers unique features like sleeve prints, private label branding, and white-label packaging. The service handles all logistics, from printing to shipping, ensuring quality control. Its design editor is advanced and offers free mockups. Merchants appreciate the responsive customer support, competitive base pricing, and potential for increased profit margins with a subscription.

May 17, 2016

i appreciate the hardwork yall put into this

Memedup
South Africa
14 days using the app
January 19, 2023

So far so good! Haven't had a lot of experience with it yet to give it a 5 star so for now 4. We have ordered only a few but shipping speed was good and quality was good.

Shop Crosshouse
United States
9 months using the app
Edited December 16, 2018

The nice thing about Printful is that it's pretty automated and easy to add designs. However, the prices are VERY high so the margins are VERY low. Two days ago I found a place locally where I can literally make DOUBLE the profit (or at least get very close) with higher quality material AND they'll ship.

I had a sweater that I ordered 8 days ago that was supposed to go to an influencer with 419,000 followers, but since it hasn't even been shipped yet (8 days and still waiting) he will not get it in time.

Printful integrates well, but if you can't make much money, then you better sell some serious volume.

Surf Break Inc
United States
About 1 year using the app
November 15, 2015

Got my items fast and great quality prints! Definitely would recommend.

Candlestudio
United States
14 days using the app
February 7, 2016

This has been the easiest e-commerce solution by far. I can finally focus on designing :) very happy!

Lock And Roll
United Kingdom
14 days using the app
March 23, 2022

I've ordered a number of samples trying different print and t-shirt options and they have all been poor quality prints, which is very disappointing as the Printful app and service is easily the best to use.

HydroHQ
Australia
About 1 year using the app
Printful replied March 24, 2022

Hi!

Thank you for sharing your experience. Sorry to hear that it hasn't been a pleasant one.
Please know that we take quality concerns seriously and we'd like to look into this closer. Please either submit a problem report for your order or contact our support team via live chat or email - support@printful.com
We'd be happy to resolve this issue for you as diligently as possible.
Hope to hear from you soon!

- Renate

July 24, 2017

PROS:
-Easy to setup
-All automatic
-Simple interface
-Great support
-Awesome quality products

CONS:
-Super expensive
-Long fulfillment time
-Small selection of products

Youthcal
United States
About 1 year using the app
December 4, 2019

horrible customer support. zero effort and understanding. even if you explain the issue as if you would to a child, they still do not get it. horrible.

Booyakashaa
Switzerland
11 months using the app
Printful replied December 5, 2019

Thank you for your review!
We are truly sorry to hear that your experience with our customer support has not been all that positive, but we do hope that we can improve it moving forward.
We'll send you a followup shortly and hope that we can clear up any concerns you currently have.

- Vita

Edited March 11, 2020

Ridiculously slow! Fulfilment and delivery up to one month! That will hurt anyones business as no-one want's to wait that long for their product. Sure, they'll tell you that fulfilment is within 2-7 business days, but we have already waited 5 days without anything happening to our order. Add 2-7 business day for the fulfilment and then the delivery time on top of that, and we'll have lost a repeat customer!

REPLY TO PRINTFUL: The order was placed on the 5th March. We were then given an estimated fulfilment time from 10th - 17th March plus shipping time of 3-4 business days on top. So 5 days just waiting, then up to another 7 days in production plus 3-4 business days for delivery. That means the customer had to wait up to 20 days for their product. It's the initial 5 days where nothing happens that's the real problem here.

Pet Lovers Gift Shop
United Kingdom
11 months using the app
Printful replied March 10, 2020

Thank you for your review!
We're sorry to see that you have encountered these concerns with our estimated fulfillment times and I would like to give you some additional details on this.
We take 2-7 business (working) days to fulfill orders of custom products and you can see what goes into the fulfillment process in our FAQ here: https://www.printful.com/faq/shipping-packaging-fulfillment/6-how-long-does-it-take-for-my-order-to-be-processed-, then you would add shipping time to this estimate. Most of our orders are fulfilled within 3 business days.

Please not that if 5 days have already passed, you would not need to add an additional 2-7 business days to the estimate. You can see the estimated fulfillment timeframe for the order by opening it up in your Printful Dashboard > Orders. It looks like your order is currently already gone through quality check and should be packaged and shipped relatively soon.

If you have any additional feedback, as well as any questions or concerns, feel free to reach out to us at feedback@printful.com!

- Vita

June 27, 2016

great website Cant complain :)

T3ckwear
United States
13 days using the app