Reviews (7,243)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise the app for its quality products and smooth integration with Shopify, which simplifies inventory and order management. They appreciate the cost-effective on-demand manufacturing, user-friendly interface, and extensive customization options. The automated syncing feature keeps product listings updated, while responsive customer support and reliable fulfillment processes enhance the overall merchant experience, making it ideal for business growth and streamlined operations.

October 23, 2020

From the high costs and low margins, to the poor quality of products that get switched up without notice or have crooked prints or fading prints, to the numerous complaints on their Facebook group and their ridiculous policies that only protect them and leave sellers hanging, I have removed them from my store completely and DO NOT RECOMMEND them to anyone.

Island Life
United States
About 2 years using the app
Printful replied October 25, 2020

Hi! Thank you for your review! We're very sorry to hear your time using our services hasn't been positive, but we hope that we can improve it moving forward!

We're sorry to hear your products encountered quality issues. The quality control process happens quickly, but we try to be as thorough as possible. If it's not up to the level of quality we try to catch those items before they are shipped. We are always working to improve our level of service and quality and anytime there is an error on our end, we are accountable and will work toward working to the proper resolution.

Please note that we take full responsibility for such errors and will reimburse you accordingly. Returns Policy: https://www.printful.com/policies/returns

Feel free to reach us at feedback@printful.com with additonal questions or comments. We'd love to hear from you!

-Lauma

June 16, 2022

I use this app to create products for my store. This app has been very helpful with adding products and giving me a platform to be creative with my brand.

4thqtrlifestyle
United States
Almost 2 years using the app
May 7, 2021

Depending on what you want, you might find your self happy with you can do with printful. I would 100% avoid their embroidery. It is very unpredictable and doesn't seem to reflect the print area the designer shows. It would seem as though they have 0 quality control when it comes to what they send. I've had ordered sample of my own shirts only to have them come to me on the wrong garment in a color i wasn't offering. I've also had the wrong size shipped to me as well as my customers. If you're a gambler then I would recommend the bella canvas shirts as they seem to not fall apart or shrink. The color quality has loss and the detail will be lost on some of your designs. I would keep your hopes low and be surprised.

Dark Roast Cult
Canada
Over 2 years using the app
Printful replied May 9, 2021

Hey there!

Thank you for taking your time to review us. We pride ourselves on providing quality products and are sad to hear about your experience. We will always take full responsibility for any fulfillment, stock, manufacturer errors made, and offer coverage. Make sure to submit a problem report or reach out to Customer Support via live chat or email support@printful.com so we can offer a solution.

-Liva

September 3, 2017

Customer service is horrible. It takes forever for them to ship anything. I ordered some samples so i can see them before i start selling them and i have been waiting almost 3 weeks. Which i fear might happen to my customers. Im definitely switching to a different service this is the worst app

Yadeje
United States
About 2 years using the app
Edited October 15, 2024

Subpar customer support. Its not even worth going into detail anymore as I have updated this review many times and never for the better.

This company would not be bad however when you have an issue such as products that never get handed off to the shipping company after shipping labels are created and angry customers who by all standards should have received their order yesterday, and they are unwilling to do anything to help you maintain a positive image with the customer as they site "policy" as the reason for not doing what most companies would deem more than reasonable to provide a solution to a problem even if it requires a small amount of flexibility. They have no problem at all when you take the loss for their mistakes. And it's impossible to get a manger involved who can actually make things happen and approve reasonable requests as the "customer support" team will not escalate major problems when asked.

The Tiki Yard
United States
Over 2 years using the app
January 23, 2022

Works great. I would highly recommend to others. Good selection of products, easy to use interface, and great addons to further enhance your brand.

Mister Soft Tees
United States
About 1 month using the app
April 29, 2016

This app is so much fun and really helps me add products that can support my small store!!

Jessi Marinich
United States
About 1 month using the app
October 6, 2022

Just started. So far so good. I like the customization options and the fact I can connect multiple creation platforms to my shop.

Catskills Adventures
United States
Almost 2 years using the app
December 7, 2022

I've had an overall great experience with using Printful as my brand fulfillment. Every sample Ive ordered has arrived as listed and envisioned and in great standing quality. however some holiday customers recently reported less than stellar quality print arrivals and garment distressed. That is unacceptable but I looking to see how they help rectify the situations as that is a direct brand reflection so I hope they get it right from here on out and maintain a premium quality manufacturing process and logistics.

ISheMeHerWeYou
United States
Almost 2 years using the app
July 3, 2023

very easy and convienient, had no struggle importing my products to shopify. Intergration is quick, strongly reccomend.

Gleamance
Cyprus
About 1 month using the app