Reviews (7,243)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise the app for its quality products and smooth integration with Shopify, which simplifies inventory and order management. They appreciate the cost-effective on-demand manufacturing, user-friendly interface, and extensive customization options. The automated syncing feature keeps product listings updated, while responsive customer support and reliable fulfillment processes enhance the overall merchant experience, making it ideal for business growth and streamlined operations.
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I just added it to my store FloridaJava.com and This app is very easy to use and the prices are competitive. I will now be selling coffee and customizable t-shirts
I was seriously in love with Printful, but they are seriously messing up right now and letting a lot of business owners down while charging a premium price $6-8 over what others are charging for the some of the same products.
I can not recommend them at all right now as they are taking over 30 days to fulfill orders yet shipping out orders that came weeks later for the same products before the older orders. (This is what is pissing my customers off the most) We can understand delays due to covid. What they cant understand is why their friends who ordered 3 weeks after them the same exact items are getting their shirts and they are still waiting for theirs over 30 days later. Then they come to us asking and what are we to tell these customers?
If you don't want a bunch of pissed off customers even when you are clear in your messaging about delays. I would advise staying away from Printful for the next few months maybe they will figure it out maybe they wont. I will tell you I cant trust Printful will be able to handle 3rd quarter or 4th quarter black friday time. Right now I am loosing money and having to move 200 products and 5,000 SKUS to other suppliers who are delivering within 7-10 days not OVER 30 days and they fulfill in the order they are received in. The countless hours I am loosing from trusting Printful is making me sick, losing SEO work on 5000 images, loosing the SEO work on listings having to redo and reset up artwork for different suppliers on 200 products its just a massive hassle.
I am WARNING you to stay away from these guys right now, go and find their group on Facebook and see what other sellers are saying months from now before you trust trying them out.
I am not a leaver of bad reviews, a company really has to piss me off for me to go through the effort to leave a negative review this is my first bad review on the app store, but Printful you have earned this one!
I loved this company and the quality and the app but whoever has been in charge has royally screwed up how you guys are operating right now. I'm sorry but if I were CEO at Printful some people are getting fired over this the damage to other businesses and to Printfuls previously great reputation is going to cost you guys in the long run.
Support gives canned responses and is incapable of helping you with anything other than pointing you to some blog post page that you have already read 100 times. I am hemorrhaging money right now trying to keep customers happy and having to try to find a way to adapt at the moment. I honestly want to give Printful another shot maybe in 3 or 4 months but maybe not I am really scared to to try them again that will be crunch time and it seems they can't handle the pressure of a lot of orders at one time. I hope you guys figure it out but right now if I could give you Zero stars I would and that is the honest truth.
Figure it out and fix it for your customers earn our trust again with WAY better pricing, give some money back to those who are loosing it trying to stay afloat because they trusted you with their business. I hope I can write a better review some day soon but for now do yourself a favor and try another company.
Hi, thank you for your review! We are very sorry to hear that your experience with our services during this time has not been pleasant! We definitely understand that encountering delays is an unpleasant event and we are taking steps to help our team manage the existing order volume and to normalize the situation as soon as possible.
We are sorry that some product categories are experiencing longer fulfillment times. Covid-19 has affected our production, as well as other companies, unexpectedly and we are also experiencing an order volume that is comparable to Black Friday/Cyber Monday weekend. However, we usually prepare months in advance for Black Friday/Cyber Monday and Christmas season to make sure that we will be able to fulfill the order volume timely and with little delay, and we have been able to successfully operate through each peak season thus far. This time, the incoming order volume has been unexpectedly high and, unfortunately, we didn’t have time to prepare for this volume of orders. In addition, due to the Covid-19 pandemic, “stay-at-home” state orders were issued to promote public health, and we also prioritized our employee health and safety, which meant that our facilities were working at limited capacity. Because of the limited operations and this unexpectedly high order volume at this time of year, we have been experiencing fulfillment delays. However, we also still want to provide our services to our users and to those businesses who depend on us, so we are continuing our production, although at a slower pace for some products. We have taken steps to minimize the incoming order volume by temporarily disabling sample orders and temporarily disabling some products, which are experiencing the longest fulfillment times, in product push (existing items aren’t affected). We are also hiring more production and customer service staff as well as scaling up our equipment to help us with the current order volume and we expect this to really improve our production times. We have already been able to catch up with most product categories we fulfill and we are seeing some improvement in production times for DTG and All-Over Print products fulfilled in the USA. (Information on the approximate order volume during this time can also be seen on our Covid-19 updates page https://www.printful.com/covid-19.)
Product fulfillment depends on various factors such as the availability and stock of the item, the printing technique as well as the general order queue at the facility. It is likely that the product has to be restocked since we don’t keep all of our products in large quantities at our warehouse, but our suppliers generally can restock the items within a few days, not affecting the estimated fulfillment timeframe. This is why some products may be fulfilled sooner than others, even if they are from the same product category. We will check in with you about the specific items you were having concerns about regarding the fulfillment order. Our customer service team can’t speed up the process of fulfillment and we would refer you to our current estimated fulfillment timeframes as these timeframes provide accurate information of how long it may take the specific product to be fulfilled currently.
We understand that these production delays are not pleasant and we are doing our best to fulfill the orders as timely as we can and we are sorry for any inconvenience this is causing. Your feedback on the current situation is highly appreciated and we are listening to our user input. We hope to see the situation improve very soon, so we can continue providing fast services to all of our users!
I will also follow up with you via email on this!
- Zana
The wait times have just become horrible. It has made me look extremely bad as a seller and lost clients. I've had to respond to so many messages and some not pleasant from some clients or now former clients. I understand the virus delay but a month plus is just absurd. I have another company on my site that does the same drop ship for me. They have been shipping on a normal time frame since it all + their pricing on tees is way lower then printful allowing you to actually make something, and their shipping is way lower. That itself is another dowside of printful is their shipping prices are off and cost our clients if not yourself the little but of leftover their is to make. Only reason I haven't made the full switch is which i will give credit to printful is their platform is a bit superior and they offer sleeve printing. Although at this point I may just have to pull the plug on printful it is just ridiculous. I would prefer to stay on if they could get back to pre rona status, but if this goes on another month i'm done. I can no longer stay on and continue to damage our image over this massive issue by printful. At this point I should just go to a local ship and print on demand that way. Way to many orders waiting in que not even in the printing stage, and it's not like this is a shipping issue. This is a massive fulfillment issue right now.
Hi there, thank you for your review, we really appreciate it! We are sorry to hear that the fulfillment delays are creating a negative experience for you, but I hope we can improve it moving forward! I want to assure you that we are working as fast as we can to fulfill all orders and we understand the importance of timely fulfillment and delivery.
Given the unusual circumstances we are enduring with Covid-19, some of our fulfillment facilities were operating at limited capacity with fulfillment teams working on a voluntary basis and due to an increase in order volume, fulfillment delays can still be expected for the time being. We hope to return to our regular fulfillment times soon as we are hiring more production staff and upscaling our fulfillment equipment. We are still providing our current estimated fulfillment timeframes on this page https://www.printful.com/covid-19 (the estimates are subject to change).
Regarding our prices - we thank you for your feedback on this and we'll take it into account! We do review the costs of our products, shipping, as well as other services regularly and lower them whenever possible. Our product prices help cover various features on our site and the free integrations we offer, but we also understand the importance of customer-friendly and affordable pricing and try to find ways how to make our products more cost-effective.
These are difficult times many businesses and industries are going through and we are doing the best we can to fulfill your orders as quickly as possible to continue providing our services to our users. We recognize that longer fulfillment times may not be ideal for some users, but we are doing our best to catch up with the order volume and normalize the situation.
If you have any further questions or concerns, please don't hesitate to contact us at feedback@printful.com anytime!
- Zana
Seamless integration with my shopify store, couldnt ask for an easier way to add products. thanks so much
Very good application and the quality of the products make the store credible. However, I am in France, Some delivery times from the United States and Latvia take 4 weeks to reach the customer. Would it be possible in the future to have more product in Spain? Because the production and delivery times are at the top!
Hi there!
Thank you for your review! We're happy to hear that you've loved all the products you've received from us.
Our product offerings in Spain will develop over time! We are always working on adding more products and techniques as we move along.
You can submit your product requests to our New Feature page here: https://www.printful.com/feature-request
We definitely look forward to continue our successful collaboration! :)
- Elina
I just opened my store and see the seamless process of adding products to my store. Also, the tutorials are awesome and are very informative. Keep those coming.
Pricing is too high in order to make it profitable and fulfillment and shipping time takes too long. The quality of the products is ok.
fix it to where we can edit design and update the changes to shopify listing. Make it a lot easier to make edits to clothes
Hi there!
Thank you for sharing your concerns.
Right now you can fully edit products in your Shopify account, any changes made to the product there will be synced with Printful. However, you can also make some changes in Printful like changing the design, editing the price, and changing mockups. There are certain technical limitations to what can be done now but we are always working on improvements!
- Renate
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I love it fosh it really something you might want to unvest in if you are a dropper. Memphis TN. T.I.