Reviews (6,685)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its high-quality product range, including apparel and home decor, noted for vibrant and durable prints. The platform is user-friendly, offering seamless Shopify integration that simplifies product syncing and inventory management. Customer service is highlighted for its responsiveness and effectiveness. Additionally, the app provides reliable fulfillment, prompt shipping, robust design tools, and supports custom branding options like white-label packaging. Merchants also benefit from competitive pricing and additional features in subscription plans, enhancing customer satisfaction and streamlining business processes.
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I have only had a few orders and they have all had issues. The white shirt with black lettering faded after one wash and a customer got a got a hole in their shirt after the second wear. because the issues happened after 30 days, the company can't do anything about it. I used to produce my shirts locally and sell from an inventory. Drop shipping is more convenient but the product is not as consistent and its actually turning out to be more expensive. Will need to rethink this business model.
I use this app to help me design my products. I like using this app because it's very simple and easy for someone just starting out. I rated it a 4 out of 5 because I would like more design features like some of the other apps I use.
Hi, thank you for your review, we really appreciate it! We're glad to know that you're liking this app and we'll reach out to you to find out what we could do to improve it!
- Zana
The team is very helpful. Everything works as promised. The team is very helpful. Everything works as promised.
Very bad experience, avoid at all costs.
Lost parcels!
Hidden costs!
Unhelpful staff!
Damaged orders!
Slow delivery!
Please, please, please don't use this company.
It helped me add the products I was looking to add to my store. I like that I could add tags and collections before pushing to my store.
I just added my first product. It was so easy and simple. Never knew I was a clothing designer!
Printful is nice and easy, but could be a lot better in a bunch of ways. For the most part, it’s set it and forget it. HOWEVER, I ran into several issues in the last few months and Printful’s support is miserable. They are responsive, sure, but that doesn’t matter at all since they aren’t actually helpful at all. Several times I was left figuring huge issues out on my own. Orders stopped syncing at one point and never got any help from Printful other than “lol sorry. Hope you fix it!” A shirt size went out of stock, and I never got a notification. Printful said it would automatically restock when it was stocked again. Cut to 3 months later and I had to find out on my own that the product was back, had to remove all products, and manually add them all back. This wouldn’t be that big of a deal if support was helpful, but again, they are miserable. And the profit margins aren’t nearly enough to make it worth the hassle.
Hey there!
Thank you for your feedback. We're sorry to hear that you didn't have the best experience with our Customer Support. We've reviewed the communication, and indeed, we could have done better. We hope that we can improve your experience with our services moving forward. Please reach out to us via feedback@printful.com if you have any additional feedback, as well as any questions or concerns.
This app is great with adding the best customization options to each product. Just wish it offered free shipping and shoes to customize other than flip flops, and better clothing options like kin custom. Other than that I love it
Hi, thank you for your review! We're very glad to know that you have been enjoying our app and we highly appreciate your suggestions!
Currently, free shipping is only offered for sample orders, although it is possible to add products to your storefront with free shipping.
We would like to find out more about the products you would like to see available in Printful, so we'll follow up via email!
- Zana
almost everything is out of stock. gotta go elsewhere to do business. tried to support, but their reputation has been soured since the pandemic began. i cant sell anything using this service at the moment. frustrating. gotta re make my whole store.
Hi there!
Thank you for your feedback! We're very sorry your experience using our services hasn't been the best!
These are extraordinary times for all of us, and the current situation with pandemic has caused some stock shortages industry-wise, we are continuously communicating with our stock suppliers and working on improvements. Keep in mind, some items are ordered on demand, which may add to the stock delays or cases when the items become unavailable unexpectedly. We are very sorry for the inconvenience this has caused and we will definitely look into a better way of communicating this with our customers in the future!
Please let us know if you have any additonal questions, concerns or anything else at feedback@printful.com!
- Elina
It's a good app, but it's expensive and customer service is almost non existent.
I've been trying to resolve an issue with one of my products for 2 weeks now and in that time I've only managed to get a couple of emails out of them none of which really helped.
I also tried calling for days and every single time they are too busy to take a call which is something I've never experienced with any other service.
My customers are getting frustrated and so am I, and I'm probably just going to have to refund these orders because I have no idea when this issue will be resolved. So if you use this app just hope that you don't have any orders put on hold because it's gonna stay that way for a while.
Everything else is good, but good customer service is really essential so I can't give this a good rating.