Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

July 18, 2022

Amazing help from the team and a great app to have when having custom items. Highly recommend this app!!

Kaiendo
Sweden
About 2 years using the app
Product Customizer replied July 21, 2022

Hello to our friends at Kaiendo

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The Product Customizer Support Team

April 4, 2022

This app is essential for my personalized keepsakes business. The support team is very helpful with troubleshooting problems. Highly recommended.

Tiarra's Bling Tees and More
United States
About 2 years using the app
Product Customizer replied April 4, 2022

Hello to our friends at Tiarra's Bling Tees and More

Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed! Thanks for the recommendation.

Cheers,
Pushpesh & the Product Customizer Support Team

March 13, 2020

The support was very fast and now the app works well on my site. Also helped resolve another issue.
Thank you very much!

Dirt Bagz Kids Collection
Australia
About 2 years using the app
Product Customizer replied March 13, 2020

Hello friends from Dirt Bagz Kids Collection!

Thanks for highly recommending our app to others out there! It makes our hard work worthwhile! Glad our support team was able to help you quickly and resolve your issues. Feel free to reach out anytime and let us know how else we can support you and Dirt Bagz Kids Collection! :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

February 2, 2023

I am new to this app, but it is serving me well. The tech support is excellent. I am not tech minded, but I recently had an issue which Kevon in tech support helped me resolve.
Excellent customer service*****

Cocodelic Nails
United Kingdom
Almost 2 years using the app
Product Customizer replied February 6, 2023

Hello to our friends at Cocodelic Nails

Thanks for sharing your review with us and the community. We're thrilled to learn that Kevon was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

November 4, 2020

Nice app, user friendly and complete.
Excellent customer service, perfect answers and problem solving.

Monza Store
Italy
Almost 2 years using the app
Product Customizer replied November 6, 2020

Hello to our friends from Monza Store

Thank you for leaving this fantastic review! We're glad you had a great experience! :-) We will let our support team know that their assistance was greatly appreciated! :-)

-Melissa & The Product Options & Customizer Team

February 4, 2022

Aman helped me so much in figuring out what's this app about and how to use all of the options. Very helpful and my life /business with this app became much easier to give an option for costumer to customize the product. Thank you

Jally Bowtique
United Arab Emirates
Almost 2 years using the app
Product Customizer replied February 4, 2022

Hello to our friends from Jally Bowtique

Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. Aman is the star of our support team and we are delighted to know that he was able to assist you. We’ll make sure we pass your kind words along to Aman, who we know will be delighted to read your comment. We love having you as a customer and are always here to help your Shopify store succeed!

Cheers,
Pushpesh & the Product Customizer Support Team

Edited February 11, 2021

I've really struggled with setting up options for my store while designing it. This app was the first to deliver something very close to what I had imagined after having gone through 3 or 4 other apps. I'd definitively say this is one of the better product options app for Shopify stores (integration: 4.7/5) . The team was generally super helpful in overcoming issues with integrating the app, although at times I found that it could be a little slow to get the ball rolling (customer service: 4/5). Yet again that may have been due to my high expectations! Personally, I'm happy with the app and if the price point suits you then I would definitively recommend it!!!

Sibylle Jewels
United Kingdom
Almost 2 years using the app
Product Customizer replied February 12, 2021

Hello to our friends from Sibylle Jewels

We are happy our app was able to provide a solution! Thank you for leaving us this awesome review! :-) We wish you and your store great success!

-Melissa & the Product Customizer Support Team

January 16, 2022

Thanks Shenial G, who saved me when I updated my theme. Quick and pleasant and I’m now back up and running

Unique Scentsations LTD
United Kingdom
Almost 2 years using the app
Product Customizer replied January 17, 2022

Hello to our friends from Unique Scentsations LTD

Thanks for sharing your review with us and the community. We're thrilled to learn that Shenial G, was able to help you with the app. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success!

Tanu & The Product Customizer Support Team

March 9, 2022

Service client efficace et rapide dans sa mise en oeuvre des solutions. Je recommande l'application !

runskop
France
Almost 2 years using the app
Product Customizer replied March 10, 2022

Hello our friends at runskop

Merci d'avoir laissé cet avis réfléchi ! Nous vous remercions d'avoir pris le temps d'écrire ceci ! Nous sommes heureux que notre équipe d'assistance ait pu vous aider. Nous aimons vous avoir comme client et nous sommes toujours là pour aider votre boutique Shopify à réussir ! Nous apprécions la haute recommandation.

Tanu and the Product Customizer Support Team

March 2, 2022

I use this app to customize some listings. The program itself has a couple of options to choose from that let you decide how you want to sell your product. The only thing that I found not very convenient to me is that the wizard is not always working, but the customer service crew is always ready to help, fast in response, and effective with assisting. Overall I am recommending this app.

Shape28
United States
Almost 2 years using the app
Product Customizer replied March 3, 2022

Hello to our friends from Shape28

Thank you for your glowing review. We're delighted to hear that you are enjoying Product Customizer. We are delighted our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We wish you and your store great success! We appreciate the high recommendation.

Tanu & The Product Customizer Support Team