Reviews (1,210)

Overall rating
4.3
Counts per rating level
  • 79% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its automated price reversal post-sale, which simplifies price adjustments after events like Black Friday. It supports large-scale discount operations and features like sale icons and countdown timers to attract customers. The setup process is straightforward, and customer support is responsive, especially helpful during peak periods and with technical issues like code re-installation.

December 5, 2018

Samuel in the support office helped me with my query and was extremely patient with me. I also noticed that he was extremely smart and tech savvy with how fast he handled our issue.

Thank you and definitely one of the apps I do not regret purchasing for the store.

BOWTIES & GENTS
United Arab Emirates
24 days using the app
November 12, 2017

This app is very usefull. Ive been using this for 2weeks and it looks impressive. Recommended for small business and bigger businesses online. Keep it up!

Road Home Shop
Philippines
24 days using the app
November 23, 2020

We installed this app for Black Friday and had some issues with it due to our Theme. Challi was amazing and provided super quick and immediate support and found the trouble that the theme was causing super quickly. Thank you so much!

WEAT EU
Germany
14 days using the app
BOLD replied November 24, 2020

Thank you so much for the review. So glad that Challi was able to provide you with quick support. Wishing you a successful Black Friday and Cyber Monday!

June 24, 2017

Just learning how to you app, but must say that their responsiveness and customer service has been excellent.

D1 The Xperience Shop
United States
23 days using the app
Edited January 6, 2017

I had this app installed on 2 stores for Black Friday. Had to uninstall it 30 minutes after my sale started as it was not working as it was supposed to.

Had been testing them out for about 2 weeks and all the edits I had made on one store, kept copying over to my other store. I thought I was hallucinating.

They acknowledged the issue and blamed it on something about L Frame. They said I could only make changes to one store at a time ( I had both stores open in different browser tabs). It was a pain in the butt to do because both stores are exactly the same, just set up for different currencies.

I moved ahead anyways and tested and tested and tested to make sure everything looked good.

At midnight on Black Friday the app basically crashed. My social media and inbox was a mess with customers complaining that:
1. discounts weren't showing up on product pages.
2. when the discounts did show up, they disappeared by the time customers were ready to check out.

For some customers, worked perfectly fine.

At the end of it all, it turned into a huge administrative headache that we didn't need and didn't do as well as we'd predicted. We believe that this app is the cause.

We historically have just used promo codes for big sales, but wanted to avoid the headache of "I forgot to use the code" and wanted to do sitewide, timed sales.

Cleaning up the Bold mess was an even bigger mess that we're STILL dealing with as customers are receiving their credit card statements.

A few days later I contacted their support to express my disappointment and asked for a refund, they agreed to do so and said it would be done in 10 days or so. I contacted them again after not seeing the refund, they said to check again Dec 25 (????).

As of Jan 5, 2017, I STILL Don't have a refund.

Update Jan 6th. Finally received my refund

Kinkycurlyyaki 3
Canada
22 days using the app
November 21, 2017

Wow...so impressed with these guys. Of course I am late getting ready for BFCM promotions and just started on the App yesterday.Didn't take long and I could see that I needed some help.Went to chat and got some awesome guidance and this morning I'm ready To get those Discounts in my store...yah for their help!!
Vivian F

Anna Greysons Attic
Canada
22 days using the app
November 14, 2017

Just set up the App. Have not tried the App yet but the customer services and response from the BOLD team fantastic!

Dexshell Usa
United States
21 days using the app
April 3, 2020

Just added. So far so good in terms of setup. Waiting to see if it works. Good luck to everyone else who adds this app.

Lowkey Heat
United States
21 days using the app
November 8, 2017

Super quick and helpful, and clever with their deals. They know what they're doing.

Mybase Products
United States
21 days using the app
November 26, 2020

Kelsey helped me with all my problems, she was extremely fast and nice, if it wasn't for her, I'd probably had deleted the app! It wasnt working! She was awesome!!

Port d'Andratx
Spain
About 16 hours using the app