Reviews (1,976)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for enhancing search functionality and website usability, boosting customer satisfaction and sales. They appreciate its AI-driven capabilities, intuitive interface, and seamless integration. The customization options, including advanced filters and product recommendations, are particularly valued. Performance is fast and accurate, and customer support is noted for being prompt and efficient. Continuous updates and custom adjustments keep the app effective and relevant.
Refine
-
By rating
Great app! I tried all of it's competitors and decided that this came out on top. Have had a few opportunities to interact with support and they are extremely helpful!
Fast and Excelent service. The app works geat and easy to install. I change several filter apps and i will use this for longer.
We've been using this app for 4-5 years and the customer support has gone downhill. With our use-case, customers use the search function 70-80% of the time making it a critical part of our business. Version 3 of the app loads much slower than V2. It's so slow that customers often mistakenly use Shopify's native search before the app even loads in. Our conversion rates dropped considerably after switching to V3 that we had to revert back to V2. When we contact customer support the solution they provided is "to wait for the app to load, then use the app's search". How do you expect us to tell this to our customers or change their search behaviour?
Hi Nella Team,
Thank you for providing us with feedback. We sincerely apologize for any inconvenience caused.
We are pleased to inform you that our team has implemented a solution and we have contacted you via email to discuss the details. We appreciate your collaboration and look forward to working together to enhance the overall experience.
All the best,
Boost Team
Awesome app with customizations that help me organize my product library for my customers. It didn't work initially on my site, but the support team quickly implemented a change and now it's perfect!
Hi there,
Thank you for your kind words. We're delighted to know that you enjoy the benefit of using our app and the prompt support of our customer support team. We will continue to enhance our service to ensure your satisfaction all of the time.
Thank you for choosing and trusting us as your partner in your journey. We are all around to help and wish you every success.
Sincerely,
Boost Team
Tony and the team at Boost have been incredibly helpful in getting this app dialed in and working great for us. I highly recommend this app and Boost in general.
This is a cool app with smart search and nice filter features, really helps to get your store organized and makes it easy for customers to find stuff.
If you have a large store this app is a must have
Terrible customer service, I have to constantly repeat myself in order to get their bugs fixed and they tried to charge me for that as well. Their customer service rep Jayson is the biggest time waster there is, at one point he wasted an entire month of my time without doing ANYTHING. Look elsewhere, these people have lost their reputation and their competitors are getting ahead of them. I've been a customer for over 5 years and I'm leaving.
Hi team,
We're thrilled to receive your wonderful review. Being of service to your store is our great pleasure. Glad that we could turn it into valuable assets to your business.
As always, our Support team is all around for you. Do feel free to reach out anytime your inquiries/concerns pop up.
Sincerely,
Boost Team
Excellent support and same/next day help on fixing any issues we have. The search and filters both function nicely without being overly complex
They have responded to my feature requests and did a good job. I would recommend this App to my friends and colleagues.
The app is fantastic, is very simple and intuitive compared to others apps I used. And the support is so fast and profesional, thank you for this app.