Hulk Product Options , 1,766 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its high customizability and user-friendly interface, which boosts sales, especially for businesses offering custom products or upsells. The 24/7 customer service is praised for its efficiency and responsiveness. Many find the app to be a good value for its cost, attributing increased sales to its use. It's been successfully used across various industries, including handcrafted goods and personalized products, and integrates seamlessly with Shopify's SKU system for inventory tracking.
Refine
-
By rating
App is working great and the customer service is awesome!
They're quick and very helpful.
Excellent customer service!
Thank you for your kind review! Please don't hesitate to reach out to us, if you ever need any assistance. We're here for you!
Here's wishing you a very happy & joyous New Year!
For someone like myself who isn't tech savvy, this was definitely hard to install without the help of support. There aren't any installation, tutorial videos to help you. I hate that I had to delete this app.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
This is why we asked our manager to reach out to you in hopes of amending the issue you were facing.
Thank you for letting us know about this.
This app works great. Really easy to use and I like the fact that you can hide/show options based on conditions. I did run into a small issue during set-up but they were able to quickly go in and fix it within a day of submitting my support request.
Thank you so much for your review. We really appreciate you taking the time out to share your experience with us. If you ever need any help, don't hesitate to reach out and our team will take care of your needs.
It's a great app but the problem is that if you have a discount code on specific products or collections the discount code won't work. It only works when you set it up for the "entire collection". They also don't have a fix or plans to fix this. So it's great but this bug makes it useless :(
Don't spend time installing this if you are running product specific discount codes. It won't work.
Thank you for leaving us your feedback.
We are sorry that our app didn't make your expectations and hope that you will give us another chance in the future.
Fairly easy to setup and the app says it will do everything I needed, however it never worked! Despite having professional installation by a HulkApps developer, the custom options selected by my customers were never displayed on my orders. This meant reaching out to customers after they placed their orders to get the details - defeating the entire purpose of the app. I reached out for support and was told there was a coding issue and that another ticket had been opened on their backend. My ticket was then closed without any resolution. I reached out again to have my issue addressed and received a response that a new theme had been setup to fix the problem. This completely removed all the options from my page and made the app unusable on my website. I'm canceling my monthly subscription to this app since it has never worked and will be using a competitor's app.
We are very sorry to hear that our app didn't meet your expectations.
We always make a duplicate theme when resolving a coding issue so it doesn't interfere with any other code on your live store.
All you have to do is publish the duplicate theme and copy your orders onto it.
The installation is a great advantage for my business - handling custom options. The installation is a little complex but well structured. The feedback and response from the HULK team is 100% perfect. I am very satisfied.
Thank you for the perfect review. We appreciate your time and effort, truly.
We hope to continue meeting your expectations when it comes to our app features, as well as our customer experience service.
Have a great day ahead!
Good app and great service Recommend
Thank you:)
I am new with this app and I love how customizable everything is. The customer services is impeccable. I had issue (self caused) that was resolved within seconds so my deadline was not interrupted. I am very happy with their service.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
Please let us know if we can help with anything else!
I use this app for my customers to be able to leave text for personalization. I just started setting up my site and couldn’t figure out how to attach the personalization option to specific items. The customer service I received was amazing!!! They sent me a step by step video of how to do exactly what I was needing to do. They even gave me some other suggestions for my shop just to be helpful! And they were super friendly!!
Hey there, thanks so much for the review; we're so happy to hear you're loving our suggestions and our app specialists were able to help you set up your options and option set just the way you wanted.
Please let us know if we can help with anything else!
Great app, has everything you need. Works great and is easy to use. The support is really fantastic, I even tortured them on Sundays, and they solved everything without any problems. Thank you for everything!
Hi Marta,
You haven't tortured us at all, we have been enjoying working with you and please feel free to reach out to us at any time should there be anything else we could assist you with :)
We appreciate your time and effort and are truly humbled by your feedback. Thank you.
Have a lovely day! :)