Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust product customization capabilities, handling both simple and complex products with multiple variants. Features such as add-on fees, class size limitation, and large inventory management are appreciated. The image customizer, user-friendly interface, and compatibility with various themes are also highlighted. The support team is praised for their quick response and expertise. Merchants find the app to be good value for money, supporting a large number of product options and providing a smooth user experience.

June 26, 2017

Superb customer service and having only used the app for a few days it seems to work seamlessly. Setting up the elements was very straight forward and provides a great user friendly experience for the customer. There are many options available to customise your products and add extra value where required.

The team at W3 went above and beyond to ensure the app fit into my theme and looked like it has been hard coded. My web developers actually commented on it to say it was a fantastic application.

Excellent service & great app!

Andy P

Zibizi The Baby Gift Store
United Kingdom
7 months using the app
November 30, 2022

I loved their support. They even went above and beyond when I couldn't figure it out and did it for me. Just be nice and descriptive about what you're trying to do they want to help you make it work.

Insane Haunt Productions LLC
United States
7 months using the app
September 15, 2020

Excellent customer service and great app. I've had problems with my theme and they solved it quickly. Thank you so much, Megan.

Moon Lior
Australia
6 months using the app
Edited August 15, 2017

The customer service for this app is second to none! They have helped me every step of the way while I was setting up and resolved all my issues promptly. Honestly some of the best customer service I have received from any shopify app, would recommend to anyone.

Cartooned Gifts
United Kingdom
6 months using the app
July 26, 2021

This app has been a life saver! The amount of customisation is perfect and the staff are super helpful! Honestly its a small but really powerful tool. I cant recommend it enough!

Spec-Tater
South Africa
6 months using the app
January 12, 2017

I would have given this app a 3 or a 4 just because the amount of effort it took figuring things out. However as soon as I reached out to W3 with questions they really were very supportive, quick responses and helped me out with a lot of complex situations, turning this app into exactly what I wanted for my shop. I had already tested lots of product customizers and this one really is simple but effective.

I still don't think its PERFECT as it does still have loading issues due to my location (takes some time to load) and there are still a few features missing that I would have loved seeing. But W3 is constantly at work improving their apps.

Mod Kings
Netherlands
6 months using the app
Edited January 10, 2019

Awesome app, easy to use and company customer service is superior! Highly recommend them to install the app for the little bit it costs! 5 Stars

Timeless Pet Memorials
United States
6 months using the app
October 11, 2016

Amazing app for unlimited custom product options! Very easy to use and customer support is excellent.

Grand Legends Leather
Canada
6 months using the app
March 27, 2017

Works very well and integrates nicely into Shopify. We've been using this product live for about three months now.

Schmuckatelli Co
United States
6 months using the app
November 16, 2022

Absolutely amazing. I'm using Sense theme so asked the team to install the app manually. It was done within 10 minutes and every tiny thing I wanted changed/edited was done incredibly quickly. Absolute stars, thank you!

Manor+Breeze
United Kingdom
6 months using the app