Reviews (298)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enabling custom product options on Shopify stores, highlighting its user-friendly interface and robust customization capabilities for various product variants. The customer service is praised for its quick and efficient issue resolution. The app is noted for its reliability, seamless Shopify integration, cost-effectiveness, and continuous updates to meet evolving e-commerce needs, with professional installation services also available.

Edited March 8, 2018

Great app that works for us.

Justin went above and beyond integrating it into our theme.

Recommend the app and service all the way.

Excellent work from the team.

Marknicholsthecabinetshop
United Kingdom
3 months using the app
Edited May 20, 2020

We manufacture expensive products that are customizable so options that require conditional logic are required. It can get pretty complex. We'd been using an app by a big developer but any time changes had to be made to products it was always a clunky hassle. We were also using another developers expensive app as a product builder or visualizer tool but it had many issues on the back end that they couldn't overcome and any support, in general was pretty poor. We put up with it.

So, we decided to give Custom Product Options a shot. It's shaping up to be a great replacement for both apps (which will save money). We are really leveraging the image customizer portion of the app. The level of support and responsiveness to questions or technical issues has been outstanding so far. Very impressed! Thank you.

Update: Continue to be very responsive and helpful to requests - above and beyond. Recommended!

Spyder Industries
United States
3 months using the app
September 1, 2017

LOVE THE APP AND THE CUSTOMER SERVICE!!!!! They've resolved the issue and roadblock for me within 24 hours.

Thanks Megan! :)

Shophumi
Philippines
3 months using the app
Edited June 15, 2020

After switching from the OPTION APP BY BOLD, I found this APP is a problem solver, I use it as a customizer for my product, and it works great especially the special feature "image customizer", it makes the features visible to my visitors and makes it much easier for our client to customize the products. I did have some issues when using this APP, we must have sent more than 20 emails asking questions. Megan is so helpful, she is so patient with my questions and my poor expression of English, and she solves most of the problems very well. Thank you so much!

rospins
Hong Kong SAR
3 months using the app
December 1, 2016

Customer support is nothing short of AMAZING.
Everything works as it should.

Vivian724
United States
3 months using the app
January 24, 2017

It's kind of hard in the beginning navigating around the app, but called and emailed tech support and they were awesome! It even took me all day but they worked with me every step of the way. This app was a great asset to my online store!

The Hair Matriarch
United States
3 months using the app
Edited August 21, 2020

Customer service is great! After my initial review, their team reached out to me to get all the issues resolved. They were fast and had a good response for all my questions. I am excited about using this app and will update review in 6 months.

Skinz Cosmetics
United States
3 months using the app
December 2, 2016

Amaziingly flexible and robust app - and amazing support from the W3 team.

Unity For The Future
United States
3 months using the app
May 1, 2018

Don't look any further for a product options app! Justin and the team at W3 are incredibly responsive and helped me resolve numerous issues I was having with my store. And they are in the USA so when you make a request the communication is clear and concise. A+++!!!

Leaguehockeyjerseys Com
United States
3 months using the app
Edited December 20, 2018

I needed help adding some options to my website. Were very helpful throughout the whole process and very timely as well! Thanks again!

ANSAP
United States
3 months using the app