Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust product customization capabilities, handling both simple and complex products with multiple variants. Features such as add-on fees, class size limitation, and large inventory management are appreciated. The image customizer, user-friendly interface, and compatibility with various themes are also highlighted. The support team is praised for their quick response and expertise. Merchants find the app to be good value for money, supporting a large number of product options and providing a smooth user experience.

September 1, 2017

LOVE THE APP AND THE CUSTOMER SERVICE!!!!! They've resolved the issue and roadblock for me within 24 hours.

Thanks Megan! :)

3 months using the app
Edited June 15, 2020

After switching from the OPTION APP BY BOLD, I found this APP is a problem solver, I use it as a customizer for my product, and it works great especially the special feature "image customizer", it makes the features visible to my visitors and makes it much easier for our client to customize the products. I did have some issues when using this APP, we must have sent more than 20 emails asking questions. Megan is so helpful, she is so patient with my questions and my poor expression of English, and she solves most of the problems very well. Thank you so much!

Hong Kong SAR
3 months using the app
December 1, 2016

Customer support is nothing short of AMAZING.
Everything works as it should.

United States
3 months using the app
January 24, 2017

It's kind of hard in the beginning navigating around the app, but called and emailed tech support and they were awesome! It even took me all day but they worked with me every step of the way. This app was a great asset to my online store!

The Hair Matriarch
United States
3 months using the app
Edited August 21, 2020

Customer service is great! After my initial review, their team reached out to me to get all the issues resolved. They were fast and had a good response for all my questions. I am excited about using this app and will update review in 6 months.

Skinz Cosmetics
United States
3 months using the app
December 2, 2016

Amaziingly flexible and robust app - and amazing support from the W3 team.

Unity For The Future
United States
3 months using the app
May 1, 2018

Don't look any further for a product options app! Justin and the team at W3 are incredibly responsive and helped me resolve numerous issues I was having with my store. And they are in the USA so when you make a request the communication is clear and concise. A+++!!!

Leaguehockeyjerseys Com
United States
3 months using the app
October 6, 2017

Great app, even greater service. I had a few issues and they were right on it to find and fix the problem!

United States
3 months using the app
Edited December 20, 2018

I needed help adding some options to my website. Were very helpful throughout the whole process and very timely as well! Thanks again!

United States
3 months using the app
June 4, 2018

I've used Custom Products a couple times now. As with most of my customers, there's always something customer that they want to do. W3trends has always stepped up and really helped me out with customization and minor issues with the app. They are very responsive and I'd definitely recommend them and their apps to anyone!! Great job guys!

Sports Xpress Ohio
United States
3 months using the app