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Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, versatility, and reliability in offering a variety of customizable product options. They value the image customizer feature for enhancing customer experience and the ability to add extra charges for additional options for revenue generation. The app's seamless integration with Shopify themes and fast performance are also praised. The support team is recognized for their quick response and professionalism. Some merchants suggest improvements such as cart option editing and a longer free trial period. The app is considered good value for money.

December 18, 2015

I really like this app and their customer support is phenomenal. If I had to add anything it would be the ability to add plain text without having to use the text box, adding the description and then using css to hide the input box.

Race Framers
United States
7 months using the app
December 4, 2017

A product is only as good as it's support...and these guys really are the best around. The product works really really well for our needs compared to other options out there, but their stellar support is what sold us on it. VERY IMPRESSIVE guys...keep it up!

X Wear Com
United States
7 months using the app
Edited January 13, 2018

The app 1/2 works... After the order, the options selected do not import into accounting software nor do they print out when using order printer software... the only place you can verify the options the customer selects is by looking in your shopify account. This creates a lot of extra work by verifying things.

Gballz Factory
United States
7 months using the app
February 8, 2021

Literally the best customer service I have ever experienced. This app should have solved all of my problems, but for some reason it wasn't working quite right (it ended up being something in my own code, not anything from the app). These guys spent HOURS trying to track down the issue, and kept me updated the whole time. The app itself is great, but the service can't be beat.

The Jennifer Claire Moore Foundation
United States
6 days using the app
November 29, 2016

This app is wonderful & functions straight out of the box. It's resolved all of our "variant" / customisable product issues (an area where Shopify really lags behind) & even inspired us to add a few new products, just because we can (those conditional fields are so useful!)

Brad, Jason and the support team really went above & beyond to help out with a (very specific) request we had for our store - added a minor code tweak for us & got it done within 24 hours. Amazing service. Cannot recommend this app enough.

6 months using the app
January 12, 2017

I would have given this app a 3 or a 4 just because the amount of effort it took figuring things out. However as soon as I reached out to W3 with questions they really were very supportive, quick responses and helped me out with a lot of complex situations, turning this app into exactly what I wanted for my shop. I had already tested lots of product customizers and this one really is simple but effective.

I still don't think its PERFECT as it does still have loading issues due to my location (takes some time to load) and there are still a few features missing that I would have loved seeing. But W3 is constantly at work improving their apps.

Mod Kings
6 months using the app
Edited January 10, 2019

Awesome app, easy to use and company customer service is superior! Highly recommend them to install the app for the little bit it costs! 5 Stars

Timeless Pet Memorials
United States
6 months using the app
October 11, 2016

Amazing app for unlimited custom product options! Very easy to use and customer support is excellent.

Grand Legends Leather
6 months using the app
March 27, 2017

Works very well and integrates nicely into Shopify. We've been using this product live for about three months now.

Schmuckatelli Co
United States
6 months using the app
July 18, 2019

Awesome app! Lots of customization abilities however, it may be a little frustrating at times - not user friendly - and while it may seem that you need some coding experience at times, support is extremely helpful in helping you through all of the jargon. Very happy about this app!

For We, From Me
United States
5 months using the app