Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, versatility, and reliability in offering a variety of customizable product options. They value the image customizer feature for enhancing customer experience and the ability to add extra charges for additional options for revenue generation. The app's seamless integration with Shopify themes and fast performance are also praised. The support team is recognized for their quick response and professionalism. Some merchants suggest improvements such as cart option editing and a longer free trial period. The app is considered good value for money.

October 11, 2016

Amazing app for unlimited custom product options! Very easy to use and customer support is excellent.

Grand Legends Leather
6 months using the app
December 18, 2015

I really like this app and their customer support is phenomenal. If I had to add anything it would be the ability to add plain text without having to use the text box, adding the description and then using css to hide the input box.

Race Framers
United States
7 months using the app
Edited March 8, 2018

Great app that works for us.

Justin went above and beyond integrating it into our theme.

Recommend the app and service all the way.

Excellent work from the team.

United Kingdom
3 months using the app
January 3, 2018

Nice App - allows drag and drop and edit from there _ Only thing to be aware is conditional links seem to be lost with name edits ... But overall great

New Zealand
4 months using the app
June 4, 2018

I've used Custom Products a couple times now. As with most of my customers, there's always something customer that they want to do. W3trends has always stepped up and really helped me out with customization and minor issues with the app. They are very responsive and I'd definitely recommend them and their apps to anyone!! Great job guys!

Sports Xpress Ohio
United States
3 months using the app
January 24, 2017

It's kind of hard in the beginning navigating around the app, but called and emailed tech support and they were awesome! It even took me all day but they worked with me every step of the way. This app was a great asset to my online store!

The Hair Matriarch
United States
5 months using the app
May 1, 2018

Don't look any further for a product options app! Justin and the team at W3 are incredibly responsive and helped me resolve numerous issues I was having with my store. And they are in the USA so when you make a request the communication is clear and concise. A+++!!!

Leaguehockeyjerseys Com
United States
3 months using the app
July 9, 2018

We sell tablecloths and needed a way to allow customers to request an umbrella hole be added at extra cost, something Shopify doesn't do. It has been working great and we've seen an increase of umbrella hole sales since we switched to this app. Highly recommended if you offer customization options to your products.

United States
3 months using the app
Edited March 4, 2019

This app is very intuitive compared to other apps I tried. Megan was super quick to respond and help me to get it to do perform exactly as I needed it. We needed the conditional logic and that works great. I would highly recommend.

National IT Polo Store
United States
About 2 months using the app
February 8, 2021

Literally the best customer service I have ever experienced. This app should have solved all of my problems, but for some reason it wasn't working quite right (it ended up being something in my own code, not anything from the app). These guys spent HOURS trying to track down the issue, and kept me updated the whole time. The app itself is great, but the service can't be beat.

The Jennifer Claire Moore Foundation
United States
6 days using the app