Reviews (295)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing Shopify's product customization capabilities, highlighting its support for complex options and conditional logic that streamline inventory management and improve the shopping experience. The app is praised for its user-friendly interface, reliable performance, and seamless integration with Shopify themes. Features like the image customizer are particularly valued for their flexibility. Additionally, the responsive and effective customer support team is frequently commended for assisting with both simple and complex issues, enhancing the app's value for money.

July 19, 2018

Had a little trouble with the installation--but it was quickly resolved. Setting up the form with the conditional logic (e.g. if you take the option, then show these fields and add an upcharge) was easy, and it looks great. It just works. Support on the installation was very quick and painless. Well done.

Xcgear
United States
About 1 month using the app
August 27, 2020

I used this app to create complicated price options with conditional logic. It was very easy and intuitive to set up and this App has been able to fulfill every need I have for my store. The support I have received from Justin and Megan has been OUTSTANDING! They respond to my emails very quickly and are very clear with their instructions. I have tried two other Options Apps in Shopify and this one is by far the best and it is affordable.

Everyday Artifact
United States
About 1 month using the app
September 25, 2018

I used this app to allow customers to choose how to send gift certificates - by email, text, mail, etc. Super easy and fast. I had tried a free app and struggled with it for days. After I installed this, my problem was fixed within about an hour. Good product. Thanks, W3.

Rangeley Trading Company
United States
About 1 month using the app
January 3, 2017

This is the 4th app for personalization and it is also the best. It is easy to set up and convenient to use. It has taken a couple of hours to get the personalization added correctly to each of my products. Customer service is top notch.

P H Designs Of Delaware
United States
About 1 month using the app
July 8, 2018

Works as advertised, easy to install and configure. Highly recommend it if you're needing to customize products past the basic options allowed in Shopify.

Qhvbeauty
United States
About 1 month using the app
February 23, 2017

It is simply the best app for all your product customization needs. It works great. It looks great. It is easy to use. Customer support is awesome. I highly recommend this app.

Linesprint
Canada
About 1 month using the app
Edited March 13, 2017

Poor application. Terrible service.

The application showed a price different from the price of the product and also, did not add it to the car. We have lost payment for that product and the developer does not want to acknowledge their error.

The developer has just corrected the difference between the price that was displayed on the web and the actual price of the product to our order, but we are responsible for not synchronizing the ap when we had never changed the price.

The most unfortunate thing is that it states that since we have not been charged with the installation of your app, they can not give back to us what they have caused us to lose.

Shopify should analyze the continuity of this company. They should not treat a customer so badly.

Fighterstore
Peru
About 1 month using the app
August 26, 2022

Absolutely fantastic custom service! I'm based in Australia and the Customer Service Team were on hand sometimes in minutes of me emailing. I asked for a lot of detail and they really came through, Thank you!

MABROOKATIONS®
Australia
About 1 month using the app
September 19, 2016

Great app and nice support! Thanks

Balcotte
France
About 1 month using the app
June 18, 2016

Really nice app! I'm not familiar with Shopify's codes and scripts, but W3 made it really simple! I sell fully customizable products so I needed a form builder and this app delivered.

Remember Me Memorial Frames
United States
About 1 month using the app