Overall rating
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, versatility, and reliability in offering a variety of customizable product options. They value the image customizer feature for enhancing customer experience and the ability to add extra charges for additional options for revenue generation. The app's seamless integration with Shopify themes and fast performance are also praised. The support team is recognized for their quick response and professionalism. Some merchants suggest improvements such as cart option editing and a longer free trial period. The app is considered good value for money.

Edited September 17, 2019

It's a bit wonky to understand at first, but the options work great and are fully customizable. The up-charges with products also works great and functions with variants so you don't have to fill up your product list with a bunch of options. They also assisted with integrating the code into my store seamlessly.

Haven't yet touched the image editor yet; excited to see how that works. But so far, this has been a great app!

Bolder Athletic Wear
United States
13 days using the app
March 2, 2016

Great customer service! I would recommend this app to a friend.

United States
About 2 months using the app
January 3, 2017

This is the 4th app for personalization and it is also the best. It is easy to set up and convenient to use. It has taken a couple of hours to get the personalization added correctly to each of my products. Customer service is top notch.

P H Designs Of Delaware
United States
About 1 month using the app
July 23, 2018

We had issues with our website's theme compatibility and the W3 Support team, specifically Justin, went above and beyond to ensure their apps would work for our site.

Atlas Phones Dev
United States
21 days using the app
February 23, 2017

It is simply the best app for all your product customization needs. It works great. It looks great. It is easy to use. Customer support is awesome. I highly recommend this app.

About 1 month using the app
December 20, 2017

Incredibly responsive support.

Had the app installed for me within a half hour of my initial request.

United States
26 days using the app
October 23, 2019

Great app! Quick and easy support. Thanks to Ryan and Megan for all the help. They were able to change some of the functionality of the app to suit our needs. Much appreciated!

United States
7 days using the app
September 19, 2016

Great app and nice support! Thanks

About 1 month using the app
April 20, 2017

Hewn & Forged approved! Very responsive customer support!! I needed a bit of help getting the app installed on my site and it was done in about 15 minutes for a nominal fee. Custom Product Options is super easy to use and has the functionality for a business like ours. Thanks guys!

Showcase The Wine
United States
28 days using the app
June 18, 2016

Really nice app! I'm not familiar with Shopify's codes and scripts, but W3 made it really simple! I sell fully customizable products so I needed a form builder and this app delivered.

Remember Me Memorial Frames
United States
About 1 month using the app