Reviews (298)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex product customizations, including options with conditional logic and additional pricing. They praise its user-friendly interface and seamless integration with Shopify themes, enhancing the shopping experience. The customer support is noted for being responsive and helpful, often assisting with customization. Long-term merchants appreciate its reliability and effectiveness, highlighting its positive impact on sales and customer engagement.

Edited November 30, 2021

This app is really amazing if you are on the right theme. Easy to add to multiple products using tags, easy to update and manage, extremely easy to add custom pricing as well. But manually installing on 2.0 themes is extremely hard if you are not a developer. Unfortunately, we had to find another app.

Yay-nique
United States
About 2 months using the app
W3trends replied December 1, 2021

Thank you for the feedback! Unfortuantely apps require a few modifications to the theme files in order to work correctly. We try to make this process as simple as possible but if you have any problems installing the app or have any questions, we are happy to install the app for you on your theme free of charge. Just send and email to support@w3trends.com and we will take care of it right away.

October 5, 2022

Great customer service. I don't have much experience with the app performance yet. However, the customer support has been really great with very quick responses and solutions to my questions. With the free trial and efficient services, it's a no-brainer to at least TRY this app out! Thank you W3trends team!

lastchancetextiles
United States
2 days using the app
December 31, 2015

Awesome app!!Awesome price!! Amazing customer service!!

Very easy to use. Works as described.

Smash Originals
United States
1 day using the app
February 17, 2023

I have worked with a number of app developers and I rarely write a review. These folks exceeded my expectations so I had to chime in with a note of thanks. They are real pros and it's a pleasure to work with them.

Riverdale Yacht Club
United States
1 day using the app
November 3, 2016

It took a while to figure out because the video tutorial doesn't go in depth but after I emailed a couple of questions and played around with it I found it easy to use and so far has been able to accommodate my needs.

Max Otis Designs
United States
1 day using the app
August 26, 2022

Absolutely fantastic custom service! I'm based in Australia and the Customer Service Team were on hand sometimes in minutes of me emailing. I asked for a lot of detail and they really came through, Thank you!

MABROOKATIONS®
Australia
About 1 month using the app
Edited January 17, 2018

This is a great app to use if you are looking to add more options to your products. I just started using it for my website and it does exactly what I was looking for and then some! It's also easy to learn how to use, they show you exactly what to do and it's simple to navigate. It's fairly easy to get it installed into your store, I had some trouble though, but the support team was of great help and fixed my problems for me within a few hours after I notified them of the issues. I highly recommend it!!

Til Valhalla Project
United States
1 day using the app
July 17, 2017

Très bonne application !
Les options proposées par shopify directement, avec le thème que j'ai choisi pour mon site, ne suffisaient pas pour gérer la vente de mon produit.
J'ai trouvé cette application de customisation de produit qui conviens tout à fait à mes attentes et qui permet d'ajouter une plus-value sur mes produits.
IL FAUT CEPENDANT PREVOIR QUE LE DEPLOIEMENT DE CETTE APPLICATION DEVRA ETRE FAITE PAR W3 (25$ supplémentaire). En effet le fait de devoir modifier des lignes de code HTML n'est pas trivial pour tout le monde et qui plus est si votre site internet est construit autour d'un thème personnalisé.
Cela dit, le service après vente (le support) est réactif, disponible et prendra le temps d'adapter l'application pour votre site web sans coût supplémentaire (jusqu’à maintenant pour moi).
Je suis, pour le moment, tout à fait satisfait de cette application et la recommande volontiers.

Schneiderandco
Switzerland
About 1 month using the app
Edited March 13, 2017

Poor application. Terrible service.

The application showed a price different from the price of the product and also, did not add it to the car. We have lost payment for that product and the developer does not want to acknowledge their error.

The developer has just corrected the difference between the price that was displayed on the web and the actual price of the product to our order, but we are responsible for not synchronizing the ap when we had never changed the price.

The most unfortunate thing is that it states that since we have not been charged with the installation of your app, they can not give back to us what they have caused us to lose.

Shopify should analyze the continuity of this company. They should not treat a customer so badly.

Fighterstore
Peru
About 1 month using the app
August 15, 2023

amazing support! I recently faced technical issues with this app, but the support team's response was incredible. They swiftly addressed my problem, guiding me through solutions with patience and expertise.

OUTLET DELLO SPORT
Italy
1 day using the app