Reviews (2,619)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex product customizations, particularly for personalized items with multiple variants. Its features, such as conditional logic and bulk updates, are noted for their efficiency and versatility. The app is recognized for its reliable performance and excellent customer support, including responsive live chats and tailored code adjustments, making it a crucial tool for expanding and customizing product offerings.

February 28, 2024

Had a great call with Harun from Shop Circle.

Apparently this application is starting new initiatives focused on customer support.

I look forward to seeing this application grow with my business.

AnimePads.com
Israel
Almost 2 years using the app
March 27, 2024

Works as advertised, great and responsive support. They even helped us with some custom feature for engravings. Shoutout to their developers, great work!

OštarRub
Slovenia
Over 4 years using the app
February 3, 2024

I've been using this app for at least six years, with only a few minor bugs under bold control. Since Shop Cycle took over the app, there have been more issues than one would consider acceptable, and service has deteriorated; they requested access to my store four days ago to see if they could solve it, and they have yet to access it. I made modifications six days ago, and they still have not been updated. This is not the first time we've experienced syncing issues that took days to showup. On one occasion, our options simply disappeared, and we had to re-add them. Definitely not the app it used to be.

Keep Track GPS
Australia
Over 5 years using the app
May 17, 2024

Useful app and a very good support, fast and efficient!

linenforce
Hong Kong SAR
Almost 2 years using the app
January 12, 2024

The app has its limitations but for the things it does offer they do work well and gives me some customization further than what Shopify offers natively. Their customer support is also very prompt so if you have any issues they are usually pretty good about getting back to you quickly and fixing any issues.

VEER
United States
Over 5 years using the app
April 6, 2024

We used the Premium version of Bold Product Options and it worked great for over a year. After being acquired by SC, this app became unusable and extremely slow. It now takes more than 48 hours for a new option to show up on our store, if at all. Support is very helpful and quick to respond, but they claim custom coding is needed almost every time, which defeats the purpose of the app.
Very unfortunate to see this app fall apart after the acquisition and we've tried to make it work, but we're going with a different option that has a much better UI (and more than half the cost).

Home Safes USA
United States
About 1 year using the app
April 12, 2024

SC Product Options has truly streamlined our store's customization process, delivering exactly what we needed effortlessly. The app's intuitive functionality is complemented by a responsive and consistently helpful support team. Highly recommend for any store looking to enhance product customization options.

Canine Styles
United States
3 months using the app
Edited May 23, 2024

all good, great support. Spoke with Harun, what a fantastic customer service, this is the best support I have ever received from a small app in 20 years working with ecommerce

Bettinardi UK
United Kingdom
About 2 months using the app
January 5, 2024

Great app! They have lots of options to customize your product variants. And if you have an ideas or suggestions, they are always willing to help make it happen when they can. I've been very happy with what I've been able to do so far and look forward to what they continue to roll out! Plus, Jason and his team are very responsive whenever I have questions. Overall, I'm very happy with the app!

Backyard Bliss Direct
United States
10 months using the app
February 16, 2024

I had a major issue that was urgent this morning. I figured this was going to take forever having to deal with customer care via email and chat. Within minutes, Haris responded and was up and running. Great customer care. Thanks Haris!

TeamWeBleedBlue
United States
Over 2 years using the app