Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization capabilities, ideal for stores with numerous products and variants. Its user-friendly interface and ability to manage high volumes of product options are highly valued. The customer service is often praised for its promptness and helpfulness. The new Dynamic List feature, which automatically applies Option Sets to new products, has been well-received. The app's compatibility with Shopify's native options and its continuous improvement are also noted.

October 3, 2023

It takes time to be attended but the support is very helpfull.

UNIQ Uniformes
Mexico
12 months using the app
Shop Circle replied October 24, 2023

Hello!

Thank you for your 4-star rating and the kind words about our support team. We're thrilled to hear that you found our assistance helpful.

We're sorry to hear that you experienced longer than preferred wait times, however. Our team constantly strives to keep waiting times to a minimum and we sincerely apologize for any inconvenience caused. Your feedback is crucial in our mission to offer timely support to all our customers.

We will ensure that your experience with our support wait times is forwarded to the appropriate channels for further improvements.

Again, we appreciate your feedback and we hope we can make your next experience with our support even better.

Best regards,

The Shop Circle Team

February 7, 2024

Super friendly and great customer service. Always quick to help!

Hildelinde
Germany
July 7, 2023

Great service as always. Prompt reply with professional team and developer regardless of time zone. Keep up the good work!

TWO BAKE BOYS
Singapore
Over 1 year using the app
Shop Circle replied July 9, 2023

Hi 😊! On behalf of all the team, thank you so much for leaving us a fantastic review. We are delighted to hear you are satisfied with our service :)
If you need anything in the future, please reach out and we'll be happy to help.

Have a lovely day,
Customer Success Team I Shop Circle

July 24, 2023

I am absolutely thrilled with Bold Product Options! Their app has been a game-changer for my online store, allowing me to offer customisable product choices to my customers effortlessly. But what truly made my experience exceptional was Ahmed's outstanding customer service. When I faced an issue with the app's integration, Ahmed was incredible in resolving it promptly and efficiently. His responsiveness and dedication to ensuring my satisfaction were truly commendable. Thanks to Ahmed and the Bold Product Options team, my customers now have a seamless shopping experience, and I couldn't be happier with the results. Highly recommended!

Branding Evolution
Australia
About 2 months using the app
May 26, 2023

Extremely disappointed to see this app that was once was very reliable and provided excellent support go down the drain now that they have transitioned to Shop Circle. I would warn any new merchant to stay away from this app now. We have been using it for years without issue, however within a short span we have run into numerous issues, including not charging our customers correctly at checkout, as well ass the app team taking it upon themselves to completely change our settings without notifying us so that our store was displaying (and charging) incorrect information. Not only this, the support has been horrendously slow, unhelpful and ultimately unable to resolve any of the issues we have been having in a timely manner. Quite a shame but we will have no choice but to look elsewhere for a more reliable solution.

Riff Raff Baby UK
Australia
11 months using the app
July 31, 2023

At start we have some issue to workout the app with our template , but their support team fix it ,
rest is what we need.

HRS Performance
Australia
About 1 month using the app
March 14, 2024

being able to request order notes for each item makes thing a lot eaiser.
The customer support was good.

Elegant Treats
United Kingdom
May 5, 2023

We are beyond thrilled with the assistance and guidance the Bold team has provided us. Not only does the app fix a long established issue our website has faced, but it has been relatively easy to navigate. Deelen has consistently gotten back to us within a few minutes to hours and has been patient with all of our questions!

Jane Pope Jewelry
United States
About 2 months using the app
February 7, 2024

Team is very responsive and have been happy to help us with both our customs issue as well as basic set up and installation. Excited to use the product for our shop

Gulf Photo Plus
United Arab Emirates
September 29, 2023

100% recommend adding this to your shop!

Superhuman Remedy
United States
11 days using the app