Reviews (2,619)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex product customizations, particularly for personalized items with multiple variants. Its features, such as conditional logic and bulk updates, are noted for their efficiency and versatility. The app is recognized for its reliable performance and excellent customer support, including responsive live chats and tailored code adjustments, making it a crucial tool for expanding and customizing product offerings.

Edited February 28, 2020

I contacted Bold App because I was having problems with adding the snippet for adding additional cost to a product. We Nir was the one that helped me. OH MY Gosh, I am so glad I got him. HE IS THE MAN! I didnt' know how to set up a test an he did for me. I was getting very frustrated, I was almost in tears. But to Nir He came through for me. Thank You again sooo soo much!! If I can give more than 5 Stars it would be 10!!

Update 1/8/2020 Kelsey was a lifesaver!! We couldn't figure something out. Shopify couldn't either, but Kelsey came through for us and saved our bacon. Thank you so very very much Kelsey. I'd give you 10 stars if I could because 5 just isn't enough.

Carter was great! I just was asking about the hours. But he was quick, and very friendly! Love talking to you guys!
Thank you Cater!!

Embroidery Today & More
United States
11 months using the app
Shop Circle replied October 8, 2019

Hi there! We're so sorry you were having troubles getting the additional cost added for a product or variant using Product Options!

It's fantastic to hear that Nir was able to swoop in and help you get it all sorted out, though. :-) Thanks so much for the review!

Please let us know if we can assist with anything else in the future.

January 3, 2019

I want to say thank you to Rushit and Subhneet's at support in Bold Commerce. There customer support is great. They were very fast in responding to issues and fixing it. Thanks

VOBIMPRINT
United States
11 months using the app
December 12, 2018

I tested out a number of solutions for providing a custom product building experience and this is the one we went with. The interface is easy to use and powerful enough for complex customization flows. The way options with pricing are displayed is the nicest I saw and on top of that they have support for custom styling. I contacted support to discuss more complex integrations as part of our decision making process and they were absolutely amazing!

Chorefree
Canada
11 months using the app
May 16, 2014

This is a great app and fantastic service getting it installed and upgraded really quickly. I couldn't have done my product modifications without it.

Keepsake Frames
New Zealand
11 months using the app
September 26, 2018

I love this product options app!!! Also, Bold installed the app in my theme very quickly, upon request, so I could get started! I needed it because I have a lot of personalized products in my store. The condition feature works perfectly for all of my specialized situations!!! So glad this app was available for customizations...very easy to use if you understand logic/conditional statement flow! Thank you!

'A Friend's Touch Events' Marketplace
United States
11 months using the app
July 24, 2018

First off, the product itself works amazingly well! It really allows me to run my site the way that works the best for our customers, which is always a good thing...but this review is about the support provided by Tim and Zach L when I screwed up the liquid code on my site after I switched the theme over.....Man, those guys killed it and worked sooooo hard and were incredibly responsive and knowledgeable about the problem (that I created), and were realistic about the possibility that there might not be a whole lot that they can do to fix my cart problems, but again, they worked all day and got everything up and running perfectly and I couldn't be more grateful to the entire Bold team!!! Great Product, but the Customer Service is the really story here. They were second to none!!! Thanks guys!!

Somethincomfy
United States
11 months using the app
May 11, 2023

Customer support have been very helpful, thank you to Deelen! I have several websites and am now going to roll this app out across all of them!

Pound A Metre
United Kingdom
11 months using the app
September 23, 2019

It is so easy to use this app and it has all the features I needed.
The customer support is also amazing! They give me a quick response and it has the live chat so when you need their support, they are right there to help you.
The tech support agent (Nir) resolved my problem so quickly and beyond my expectation :)
Other apps will take ages to respond though!!

CLARA CONTACT
Japan
11 months using the app
Shop Circle replied September 24, 2019

Thanks so much for taking the time to write us a review; we're really happy to hear that the app fits what your business needs, and that you've been happy with our support!

January 14, 2014

The Product Options App is a life saver. It allows our customers to order custom wall decals and shirts from our online store http://www.segraphics-store.com. The group at Bold Apps did an amazing job helping us integrate the tool into our online store....since purchasing the App products have started flying off the store shelves!

Stephen Edward Graphics
United States
11 months using the app
June 15, 2018

We love this app! It was easy to install and works perfectly. It does exactly what we want it to do.

Wolf Creek Printery
United States
11 months using the app