Reviews (2,615)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customizable products, especially for complex options like engravings and upgrades. It supports unlimited product options and sets, uses conditional logic for a better user experience, and allows for bulk updates. While there is a learning curve, the app is reliable and the support team is praised for their quick and effective responses, often providing custom solutions.

September 26, 2016

I absolutely love this app!! It has been so helpful for us! Being able to fully customize all of our products is so wonderful!! <3

Cherrytreelanedesigns
United States
12 months using the app
November 27, 2019

+5 more stars (Total of 10 stars). If you need help with anything - make sure you ask for help from Rose. She's an incredibly knowledgable and helped increase my average store sales dramatically. I also worked with Jennifer and Caleb (or someone who pretended to be Caleb). Awesome group over at Bold. Highly recommend their Apps!

TheOdd1sOut
United States
12 months using the app
Shop Circle replied November 27, 2019

Hello! Thank you so much for the double stars in this review! We're so glad to hear that you got to work with some of our amazing and talented specialists to get everything working properly on your store.

We're sure it was Caleb you were working with, and not an impersonator. :-) Thank you so much again for the kind words and the recommendation! We look forward to seeing your continued success.

May 8, 2020

Thank you for your help and patience with my difficult problem Carter. I am grateful for your help.

Elizabeth Rose Designs
United States
12 months using the app
October 16, 2023

Jeff was incredible in helping us work through an issue we had with the app after applying a recent update to our store. Really appreciate the white glove service today!

Taylor Made Scrub Hats
United States
11 months using the app
Shop Circle replied October 24, 2023

Hello,

We are thrilled to hear that you had such a positive experience with our team member, Jeff! It's his dedication to service like this that helps set us apart. Your kind words truly inspire us to always strive to deliver excellent customer service.

However, should you encounter any more issues in the future, please do not hesitate to reach out to us. We're always here and ready to help to ensure the smooth running of your store.

Thank you for choosing Bold Product Options. Your feedback is highly appreciated and will help us in continuously improving our services for you.

Best Regards,

The Shop Circle team

March 14, 2014

The app gives me all the options I need without being able to understand html. They even did the install ahead of schedule. Thanks Bold Apps!

CreativeGraphix
United States
11 months using the app
March 26, 2014

The Product Options team was fast, responsive, and performed a Premium Product Options installation within 24 hours of receiving my request. I'm more than satisfied with the customer service that was provided and it's clear that the company values their reputation and does their utmost to help out merchants in need.

Massage Table Guru
United States
11 months using the app
November 26, 2013

Great product for adding multiple options to a product. I like the idea that I can just update my product option field, and it will automatically update my existing products (without having to make 100's of variants). The File Upload feature is a bonus. Recommend having BOLD take care of the Liquid Editing...they are quick and thorough.

rub4scent
United States
11 months using the app
Edited February 28, 2020

I contacted Bold App because I was having problems with adding the snippet for adding additional cost to a product. We Nir was the one that helped me. OH MY Gosh, I am so glad I got him. HE IS THE MAN! I didnt' know how to set up a test an he did for me. I was getting very frustrated, I was almost in tears. But to Nir He came through for me. Thank You again sooo soo much!! If I can give more than 5 Stars it would be 10!!

Update 1/8/2020 Kelsey was a lifesaver!! We couldn't figure something out. Shopify couldn't either, but Kelsey came through for us and saved our bacon. Thank you so very very much Kelsey. I'd give you 10 stars if I could because 5 just isn't enough.

Carter was great! I just was asking about the hours. But he was quick, and very friendly! Love talking to you guys!
Thank you Cater!!

Embroidery Today & More
United States
11 months using the app
Shop Circle replied October 8, 2019

Hi there! We're so sorry you were having troubles getting the additional cost added for a product or variant using Product Options!

It's fantastic to hear that Nir was able to swoop in and help you get it all sorted out, though. :-) Thanks so much for the review!

Please let us know if we can assist with anything else in the future.

January 3, 2019

I want to say thank you to Rushit and Subhneet's at support in Bold Commerce. There customer support is great. They were very fast in responding to issues and fixing it. Thanks

VOBIMPRINT
United States
11 months using the app
December 12, 2018

I tested out a number of solutions for providing a custom product building experience and this is the one we went with. The interface is easy to use and powerful enough for complex customization flows. The way options with pricing are displayed is the nicest I saw and on top of that they have support for custom styling. I contacted support to discuss more complex integrations as part of our decision making process and they were absolutely amazing!

Chorefree
Canada
11 months using the app