Reviews (2,613)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customizable products, especially for complex options like engravings and upgrades. It supports unlimited product options and sets, uses conditional logic for a better user experience, and allows for bulk updates. While there is a learning curve, the app is reliable and the support team is praised for their quick and effective responses, often providing custom solutions.

July 19, 2023

Look behind just an option selection app for your product...i can create an entire menu with this app. you can choose each ingredient ...what I'm trying to say is that it's more than just an option for your products ..

WOL-USA
United States
9 months using the app
February 11, 2014

Exactly what we needed for our store--the file upload option is a huge help, and any issue or change we've needed to make, we've received excellent customer service from the Bold team. Without these guys, I don't know what we would have done! An awesome product.

Corporate Direct Apparel
United States
9 months using the app
Edited July 20, 2020

Update**
They got back to me very shortly after and escalated the issue. It got fixed within 5 hours. I know they were very inundated with a lot of requests, but they work fast and have a good escalation process. I also understand that different theme updates might cause javascript issues, so I'm thankful they were able to help out. Shout out to Mona and Rony for their help!

____________________________________________
Original:
My store's bold commerce has been working improperly for the past 5 days. I pay $49 per month for this too :( Hoping we can get it resolved after this? My theme is a clean install of district theme and customers are breaking my upcharges ex.

Double-check if you guys are having the same issue as I am while you're on the free trial. These guys are hard to get a hold of.

Steps to break Bold Commerce Product Options (lol):
1. Add Item A (basic no add-ons) to Cart
2. Add Item B (most expensive options) to Cart
3. Remove Item A (basic no add-ons)
4. The cart page updates and displays the hidden Bold Options
5. Remove Bold Options "hidden options" to lower cart price, and the description stays the same as Item B (most expensive options)
6. Checkout Item B (most expensive options) but pay Item A price

This has caused me to lose easily $30-$100 per order. Additionally, this leaves me looking like the bad guy to my customers because I cannot afford to just give them the difference or I have to cancel the order... overall an absolutely terrible customer experience.

Proposed solution:
I'm sure there's some sort of script you just copy and paste to the end of some liquid template file which hides the product options from the cart... perhaps that can be shared? Their tutorials/knowledge base is also not very helpful. It shows the solution but to problems that you don't know are you have because there are no "before" screenshots (even though they always ask for before screenshots lol). Their knowledge base also looks to have a ton of dislikes... take that for what you will.

Happy to update my review if they're able to fix this issue, as I'm pretty sure there are other sellers having this issue. (again I'm using District theme... super standard). Change my mind?

Brian N
United States
9 months using the app
July 30, 2013

Great app, perfect for my stores situation. Highly recommended.

Eyresy.com
United States
9 months using the app
October 19, 2023

I have been using BOLD apps for years and have always been impressed with the customer service. I did my onboarding with Jason, and he has been amazing to work with. He and the Dev team have been so accommodating and quick to help me. I will 100% recommend this app and any other BOLD app.

Batch & Box
United States
8 months using the app
Shop Circle replied October 24, 2023

Hi there,

We're thrilled to hear that you've been using our BOLD apps for years and are impressed with our customer service. Enthusiastic customers like you make our work a pleasure! Jason and our dev team send their thanks for your kind words. We appreciate your recommendation and your 100% endorsement of our app.

Feedback like yours keeps us motivated to work harder and continue improving. Please never hesitate to reach out if there's any other way we can assist you in the future.

Best Wishes,
Shop Circle Team

February 12, 2020

Samantha has been incredibly kind. Her support was fast and accurate and in a few minutes we solved the problem. App and staff absolutely recommended. ++++++++++++

LovaluDesign
Italy
9 months using the app
March 29, 2018

Been using product options for a while, its so flexible to build up awesome options especially when ypu have unique products and services to offer, the support team is so helpful and glad to always help and suggest what is best to do for your options functionality.

I truly feel like these guys are my business intelligence partners. And just by looking at their other apps I come to rwalize how much i can really help my business grow with all their apps.

Thanks a lot guys, i really give awesome reviews to those who deserve it. Not just those who claim it ✌✌✌

Selective Goods
United States
9 months using the app
June 9, 2016

Just got it and love it. Thank Boldapp

Xtreme Redline Diesel Performance Llc
United States
8 months using the app
April 29, 2022

I was looking for a product options app suits me for a really long time, until I found this one, Bold. It gives me everything I need, and I believe it will help me win a lot in future. Here I want to thank Bold employee Dylan Bach, he is so kind and professional, helped to solve my issues tons of times, keeping so patient all the time. He used to point out another issue of my site after fixing my problem. And I want to tell Bold, you will be a great company because you own such a capable staff.

I Love Sequin
China
8 months using the app
February 21, 2014

Great App, easy to use and a great way to get around Shopify's 100 variant limit

Birtchnells of Highcliffe
United Kingdom
8 months using the app