Reviews (2,619)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex product customizations, particularly for personalized items with multiple variants. Its features, such as conditional logic and bulk updates, are noted for their efficiency and versatility. The app is recognized for its reliable performance and excellent customer support, including responsive live chats and tailored code adjustments, making it a crucial tool for expanding and customizing product offerings.

August 29, 2014

Excellent product - just what I was looking for to streamline our descriptions - I would definitely recommend this for more technical based sites!

Rutland Pumps
United Kingdom
20 days using the app
March 27, 2017

I've researched a few options, and this is by far the best. Powerful, works as advertised, and lots of features.

But more importantly, the customer service is amazing. They've answered every question I've had, usually same day on weekdays. And they've gone above and beyond in addressing any issues I've had.

Excellent support!

Guamanimals
United States
20 days using the app
Edited March 27, 2017

I'm not in love with this app BUT when it works, it works. I've contacted support several times - Tamer is helpful and aside from some limitations on their end, he was able to make some requested changes. I would not suggest their chat feature as the customer support rep I spoke with there was very rude and unable to provide any assistance at all.
The app is very time consuming when updating or creating many options for products. They have a time out feature of one hour - so if you are working on something longer than that (which I do often), you will lose any work when it times out. That is very frustrating and something that really needs to be addressed, as in completely removed!
The app doesn't appear to work on older version of IE. I've had several customers contact me that they were unable to view the form which means they are unable to order a product.
I'd like to see a way to copy product conditions and set options. This would be helpful as many times I am using several of the same options with one or two changes. Instead of having to recreate the ENTIRE set, being able to copy it would help with the one hour time limit.
It would also be very helpful to be able to assign the options directly from the Shopify products page instead of spending so much time in the app with a time limit on your work.

Mbkplanners
United States
Over 1 year using the app
March 22, 2016

Awesome app! Product options is the perfect app for our store! And great support!.. Good job guys!

Realty Studio Design
United States
20 days using the app
October 10, 2017

So easy to set up and use. Product swatches are amazing and easy to set up. I could even change the size, have a larger image pop up when you scroll over the swatch, and change the background colour of the swatch (with custom CSS). The product conditions make it easy to set up a clean looking cart. The support team on the live chat are AMAZING and super helpful. Julian is the absolute best and gives great tutorials and screenshots to help along the way. I highly reccommend this app.

Threading The Love
Canada
20 days using the app
August 13, 2013

Wow - simple and great customer service. If you need to add options to your app...get this app and don't waste any more time! Thanks!

Laura from Proprazzi

Proprazzi
United States
20 days using the app
Edited July 15, 2019

Really enjoying the Bold Features thus far. Jennifer was very helpful - customer support for Bold is great. Love the live chat feature, I never have to wait and they're always willing to look into the problem deeper and figure out the problem. Thanks!

Essentrics
Canada
19 days using the app
Shop Circle replied July 16, 2019

Hello there, thanks so much for the kind words! Our live chat feature is certainly a great way to get quick answers to more general questions - we love being able to serve our merchants immediately through there!

Please let us know if you have any other questions or comments - we'd love to help. Best of luck with the launch of your store!

April 21, 2015

This was almost exactly what I was looking for in order to offer different options within my store. The installation process was a bit challenging and if you are not an expert with HTML then I would highly suggest going with the install set-up the bold team offers.

Soothi | Style With Substance
United States
About 1 year using the app
Edited May 7, 2018

Very pleased with Product Options by Bold. There are a few improvements that they will need to make for me to give them a 5, but the customer service has been very very good and has helped me give options to my customers that would be difficult with the Shopify platform alone. I believe within a year Product Options by Bold will have all of the options I need to be 100% happy. Hoping price does not increase as that may affect my opinion as well. But VERY pleased as of now! PS MC was extraordinarily helpful and responsive. Easy to talk to and work with!

Good As It Gifts
United States
About 1 year using the app
April 14, 2020

This app has saved a lot of time coding, fulfillment and helping us sell more products!!

Amazing support behind this product. They have been extremely helpful and responsive. (Thanks Sam!)

Cheese Importers
United States
19 days using the app