Reviews (2,614)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customizable products, especially for complex options like engravings and upgrades. It supports unlimited product options and sets, uses conditional logic for a better user experience, and allows for bulk updates. While there is a learning curve, the app is reliable and the support team is praised for their quick and effective responses, often providing custom solutions.

December 21, 2013

Great app! I am glad that I found it. It solved my need perfectly!

Engraving Extreme
United States
3 months using the app
Edited December 13, 2018

Bemused Inc.

The product documentation is horrendous. It's clearly written to be deciphered by an astrophysicist, but not to an average user. There must be some hidden *modes* in configuring the options. I am literally scouring the screen, page by page, pixel by pixel, trying to locate some invisible radio buttons that are so ludicrously so well concealed!

It's been TWO weeks and I am still trying to figure out how to justify my US$19.99 / mth subscription. Obviously, my optimism has been misplaced...

Squadron Wraps
Canada
3 months using the app
March 23, 2019

I've paid and upgraded to premium, however, my options remain at the basic level and I cannot set up swatches. Very frustrating...

Rattan Imports
United States
4 months using the app
Shop Circle replied March 26, 2019

Hi there, thank you for the review. I wanted to apologize that you ran into some issues regarding the switch from Basic to Premium, however I am happy to see that our support team was able to assist you and get that working!

December 9, 2013

Very Good app. Does what's it meant to do, with the option to customize CSS to integrate seamlessly in your theme.

The Kitchen Canada
Canada
3 months using the app
January 24, 2015

Spent about 30 hours incorporating this app into our website -- it worked for about 3 days then all of the sudden the prices don't transfer to the cart. We had to shut down our entire business on Friday because nobody from Bold would answer our emails. When they finally did answer they said "we're swamped".....really? Great response Bold and thanks for the loss of revenue.

We paid these people $40 to install the code and $19.99 a month for nothing. I'd stay away from this app unless you want to lose money....

EasyEatz
United States
3 months using the app
August 3, 2017

KidsAtPlay.sg is a one-stop portal where parents can search and book children's play activities, sports and birthday party packages in Singapore.

Needless to say, there are numerous options / packages / add-ons that parents can choose to top-up on the original product. As I am also using a unique voucher code per product (for redemption) that utilises metafields to generate, it took me a long long while to create and edit each and every option!

Thankfully, halfway through that process, I found Product Options! Well I'm already using your Loyalty Points and Recurring Memberships apps, so hey, why not give it a try?

BEST APP IN THE SHOPIFY WORLD, no scratch that, BEST APPS IN THE WORLD!

Saved me so much time (no need to create metafields!) and al information is captured as it is! Loved that various types of options can be used, and I've combined a mixture of radio buttons, check boxes, open text boxes etc.

On this note, can someone help to: create a calendar dropdown for me? I read somewhere that this is do-able.

Also, I hope you'd be able to marry the Loyalty Points app and Product Options app. As of now, I understand that points can only be redeemed off the original product price and not the add-ons. It's very confusing and doesn't tie in well - when selected options are added to price, the points do not increase accordingly, and when a customer redeems points - then he'll realise he had only redeemed the original product without the add-ons!

In any case, all I can do now is to add a disclaimer that points can only be redeemed off the original product price :( that kinda sucks from a customer point of view.

So I hope you can marry the two very very soon please!

I've gotten the best support from MC, Alexa and Paul (there's one more but I can't remember his name)! Very fast response time and awesome customer service. I'm quite an impatient woman so I love that they can rectify my issues fast!

Kidsatplaysg
Singapore
3 months using the app
July 28, 2023

Jeff rocks! He totally helped me out! We have struggled to get Shopify live - we have been using Product Cart for over 10 years. with over 50K SKUS, lot to move over and a lot of change. Looking forward to expanding how we use BOLD!

CHAOS Fishing
United States
3 months using the app
December 23, 2017

So many bugs, so many order errors - we've just had an absolute nightmare fulfilling our Christmas orders because of Bold Product Options. Spend thousands of dollars in development fees trying to streamline and customise the app to make it work effectively, as we'd already launched and committed. Frustrated customers missing out on orders because of missed variants. Very, very disappointed.

Juk Remuera
New Zealand
3 months using the app
Edited July 7, 2023

OK, so I do find Bold Product Review very useful in my situation, because I have variants and conditional logic, Bold made it possible

However, my social sites (Instagram & Facebook Shops) that link to shopify store does not show any of the Bold Variants such as size, color, anything at all. I had to take it down for now and will have to think about my options. That was a big bummer, hope they will be able to change that in the future.

byHannahDesign
United States
3 months using the app
August 11, 2023

rapidité, mon problème a été réglé !
merci beaucoup
J'ai contacté le service deux fois et chaque fois ils ont été d'une grande aide

Oh Ballons
Canada
3 days using the app