Bold Product Options , 2,418 reviews

Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to add extra product options, enhancing the shopping experience and boosting sales. It's praised for its user-friendly interface, easy setup, and ability to bypass Shopify's variant limit. Many appreciate the responsive and efficient customer service, which includes making code edits during chat support. The app is recognized for its reliability, consistent performance, and cost-saving benefits, eliminating the need for a developer for custom codes.

June 29, 2020

I am appalled at the customer service from BOLD. I have been passed from pillar to post and no body at BOLD is fixing the broken app. I am over a week later after reporting the issue and still no fix after promises that the tier 2 team would fix. This is not a fair way to treat customers.

The Herbal Way
United Kingdom
About 2 years using the app
December 9, 2020

Worst Customer Service. Will leave you hanging halfway and won't even solve your issue. Charge huge sums of money for an underperforming app. Can completely kill your shop with their incompetence.

United States
About 1 year using the app
May 29, 2020

Sadly this app does not work consistently - customers have been able to add on items without being charged at least a few times a month (twice just yesterday, totalling almost £100!). As you can imagine, writing to the customer after the fact asking for the amount they actually owe is a recipe for never seeing that customer again. We have given Bold customer service ample opportunity to fix this issue (over many months), but the response we receive is they "can't replicate it" on their end. They offered us two months free, but what good is that when the app doesn't work and they refuse to fix it? We have found a different app and plan to uninstall this one ASAP.

United Kingdom
Over 2 years using the app
April 28, 2020

We are using this up to show extra options on product page but I am very disappointed because app does not sync well and I have to do that all the time manually. Also can not sync all collections I have so I can not put 2000 product in collection, I have to add product manually each time I need options which takes forever.

UHS Hardware
United States
Over 2 years using the app
May 1, 2020

they have been good in the beginning and now that they became big they do not care about you NOR HELP YOU, we updated our theme and we needed them add there code to the theme, i emailed them 10 times called 4 times, and they are acting like a pig NO JOKE, i rarely write bad reviews but its extremely frustrating to go thorough what i am doing and i wouldn't want this for anyone
United States
Over 1 year using the app
October 30, 2021

Do not make the mistake and install the app
Their app downloads a code to the template and then destroys other things. I had to take something and pay him money to repair the damage they caused. And I'm not talking about the sales I lost
Be smart and do not download their apps !! Even if it's free

About 1 month using the app
August 23, 2018

Unable to duplicate the entire option sets for each product. You will always need to copy each option one by one from another product if you are building a catalog of similar products with slight changes.

Huge waste of time.

Give Co
Hong Kong SAR
Almost 5 years using the app
March 24, 2022

not recommended , too hard to setting and support delay in reply , btw i don't like this app and support

4 days using the app
Shop Circle replied April 6, 2022

I'm so sorry to hear about the trouble you've experienced - we do appreciate your feedback.

Our team has since reached out to discuss further options.

We wish you the best with your future endeavours!

Edited September 12, 2019

After a year being with the app and managing lots of frustration with previous bad experience with BOLD, I'm now actually trying to come away from this app mainly due to the poor level of customer service I have experienced over the last 2 weeks when requesting a copy, paste and check process.

The service model is friendly and personable but lacks the attentiveness, knowledge and support experience for delivery success and management of customer expectations.

This is just my experience but work does not get checked, communication has to be chased and most important in service support, customer expectations are not managed and customer success management is very poor.

I appreciate everything that has been attempted to deliver service but at the premium I am paying for their product, the service level is poor. I am now seeking an alternative product with a stronger support model.

In my opinion, a stronger focus on service delivery would help BOLD rather than a strong focus on being nice and passing the ball around. The very nice part should always be there but the customers needs professionally should come first followed by the nice engagement. I will be removing the app once i have found a more suitable vendor.

I hope my review helps Bold aspire to be the service delivery vendor they consistently aim to be.

United Kingdom
Over 1 year using the app
Shop Circle replied September 13, 2019

Hello there! Thank you so much for taking the time to leave us this feedback; it really helps us evaluate what we are doing and where we need to improve, and completely understand where your frustration lies.

We certainly aim to do the best we can in providing consistent communication with our merchants, especially when their theme is being worked on. Unfortunately, sometimes the ball is dropped and we absolutely take full responsibility for it.

We're very sorry that the installation of Product Options onto your new theme didn't go as smoothly as hoped - we very much wanted to rectify the situation and ensured that the placement of the options was correct after it was pointed out that it was done improperly.

We understand that you need to do what's best for your business, even if that means finding a different app. Should you decide to continue using our app, we'd be more than happy to work with you. However, as mentioned, we understand you need to do what's best for your business, and we wish you all the best if you decide to use another solution.

Edited November 2, 2015

UPDATE 11/2/15: We responded to the Bold Apps ticket, and also reached out to Shopify for help, who also lodged a ticket on 10/31/15. We received a brief, 2 sentence email from Jay Meyers, who said he would see if someone could work on this over the weekend.

We are still waiting. No other follow-up on anything yet. No update, no response, no nothing.

UPDATE 10/31/15: We originally paid Bold Apps to install the Product Options App in August 2015. It is now the beginning of November, and we are still having issues, to the point it does not function well enough to use. We've had to go back several times due to issues; clearly the team does not QC test its work.

After contacting them last week about yet another issue, we received this note from "Holly":

"Our Product Options app does not work well with that cart that slides from the side of the page on desktop which is why it looks like that. I would suggest disabling the slide cart in your Shopify theme.

First, why did you not explain this back in August when we initially paid you to install the app? As many times as your team has worked on this, did it not ever test the installation and notice the issue? (Note: this is the same issue with the code appearing in the checkout, which we initially emailed about, and which is described below in the first review we left. The cart issue was fixed, but the solution for the issue was not followed through to the notifications, which seems like a no-brainer.) Where is any communication regarding the same issue around the mobile display, and the corrections needed to make that work - the other issue mentioned in my support ticket - in the response I received? Why is this our problem, if we paid you to do the installation?

Beyond frustrating - find another company if you can, because you cannot count on the level of customer service from this team - even after you email the founder.

**** ORIGINAL REVIEW from 8/24/15 ****

This app would be great, but we're having trouble getting the app installed. We paid for installation, but it does not work properly. 1) The old app code was not removed as promised; 2) There is extraneous code appearing in sections of the site, including the shopping cart and checkout. We emailed Jay Meyers and have had a support thread since our initial inquiry which we responded to -- asking for some updates and if they could also help with our CSS -- the only response we received in 2+ days is a note they merged our request, which means at least 2 or 3 people read it, but couldnt be bothered to respond. If we could get some help, and the work completed as promised, I'm sure the app would be great based on what we can see so far. Best I can tell, they didnt even get my last response because when they merged the threads, they closed the wrong one -- the one with all the questions that need answered.. still.

United States
Over 7 years using the app