Reviews (2,619)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex product customizations, particularly for personalized items with multiple variants. Its features, such as conditional logic and bulk updates, are noted for their efficiency and versatility. The app is recognized for its reliable performance and excellent customer support, including responsive live chats and tailored code adjustments, making it a crucial tool for expanding and customizing product offerings.

November 10, 2023

App combines features (file uploading etc) with the option/personalization, so helps save a few $$$. Also customer service is excellent and FAST

Mprints Additive Mfg. Association
United States
2 days using the app
December 13, 2018

Bold helped us install and configure the product. It works great and the customer service was responsive and met our needs. Great job BOLD and Alexa in Merchant Success!

Sacramento Republic FC Shop
United States
2 days using the app
October 18, 2015

This program has been great to use. It is relatively easy to update the options feature. The only downside is we would have to get the site recoded if we changed themes.

2 Chicks With Chocolate
United States
About 2 months using the app
March 17, 2016

This app does what is intended and more. Add product options, give each option listed prices, add conditional logic, assign option to product, ect. Happy that I switched to this app compared to the previous apps that I've used. While I will not name those apps, I will say that this app is compatible with the new standard theme and that it will probably be compatible with yours. Its just the liquid coding that's confusing.

I paid 40 bucks to have a professional do the coding for me. His name was Marty. Polite and did everything that I asked. Finished the coding in about 1 day. Now that's what I call fast service!

Texas Brick Oven
United States
2 days using the app
June 18, 2015

Am a newbie to this, product options seems to be a necessity for us as we have a lot of info to track with each order, looks like we need "Exporter" to get all the option information over to QB where we manage the order flow once its in manufacturing. There are simple tricks like creating an option which calls up a shopify product item and drops it into the order, which then dumps out into QB just as needed.

Greg Aanes Furniture
United States
About 1 month using the app
June 9, 2014

Perfect app for selling fully customize order flow.. Have been searching for a piece like this for over 2 years.. Thank you !

minilovebites
Indonesia
2 days using the app
June 15, 2022

the worst customer service which I have on shopify. The problems are just postponed. The update of change takes many time,

Otanto
Germany
About 1 month using the app
November 8, 2018

I can't even imagine how this app got such great reviews! Don't even know where to start. Firstly, the video you see makes it look super user-friendly. The problem is, that was from Version 1. We're now using version 2, which is completely different and a nightmare. To add icing to that cake, there is no guide, so you're on your own, folks. If you have very basic, straightforward requirements I'm sure you'll eventually be able to find your own way through the woods (maybe), but add in conditional logic and I wish you the best of luck, my friends.

And I haven't even begun to talk about customer service yet! I emailed to tell them that the complexity of the app was WAY beyond me, and I have to admit, they tried their best to supply me with a work-around. So I gave them another chance. That was a mistake. When I contacted them through the chat function, communication was painful. I gave up after the first issue and chose to book a call instead. I had to wait 2 days for their "onboarding" call (which was ok) but I waited 30 minutes past the scheduled call time and - nothing. No one called me. Then I called their customer service line. Waited on hold for a while only to have them tell me to "leave a message and someone will call you back". Now, I've been waiting another 35 minutes. Still no call from the "onboarding" appointment either (which is now 65 minutes late). Ridiculous. Just run far and fast to another app. There are plenty better than this garbage.

The Boytique
Canada
About 1 month using the app
March 23, 2020

increased the price and after deleting it has crushed my homepage!!!! just because it didnt want to delete the app in my code...

Kristallherz
Germany
About 1 month using the app
March 3, 2018

I have just started using the app therefore 3 stars is more than suffice
and certainly will write a more accurate review as soon as possible!

Mega Kiwi Stores
New Zealand
About 2 months using the app