Reviews (2,619)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex product customizations, particularly for personalized items with multiple variants. Its features, such as conditional logic and bulk updates, are noted for their efficiency and versatility. The app is recognized for its reliable performance and excellent customer support, including responsive live chats and tailored code adjustments, making it a crucial tool for expanding and customizing product offerings.

January 17, 2019

I really loved the support provided by bold team members Harpreet , Sam and Rifat. And the app is awesome!

Corporate Kit
United States
2 days using the app
May 19, 2015

I really like this app! It's exactly what I was searching for. I manufacture premium silk pillowcases and sleep accessories to help career women unwind and wake up refreshed-- & we offer monogramming on certain products as an upgrade. With this app we were able to include this option on our new Shopify store without any issues and the installation was simple! Great job!

RESTore Silk
United States
About 2 months using the app
July 16, 2014

User friendly and very flexible app. Surely the best of his kind!
Plus, its compatible with the Quantity Break app... A powerful combo!
Unanticipated complexity with the integration but they provide awesome support.
With the free 14 days trial, you can't be wrong.

Petite Loop
Canada
About 2 months using the app
Edited May 22, 2020

Thanks to RONY I was able to do great things in my product page. He is super fast, friendly, and helpful! I highly recommend the app and the great staff.

Pets Masterpiece
Jordan
2 days using the app
September 15, 2021

Alina and the support crew have helped me out every single time I've had an issue with the install on both of my stores. The app does what I need it to do and the UI is easy to understand. Reasons it's not a full five-star app: It is challenging to make the app work correctly with an AJAX cart. I've had the BOLD team do the code install several times and once or twice it seems like it stops working for unknown reasons. This is offset by the killer support team at BOLD. The other issue is customizability. The display settings are rather limited and while the app has a field for custom CSS, it would be really cool if you could do it through the UI. Silver lining: I've learned a lot about CSS by trying to get my options to look the way I want them to. Still not quite there but I'm getting closer! If there were a few more display options in the app it would be five stars easily.

Skill Board
United States
About 2 months using the app
November 15, 2016

Did not work correctly after they installed the coding on my site (yes paid them) that's money I will never get back. Is impossible to get any support people on the phone and not only did it not work properly but caused issues with my store putting my business in jeopardy and sales. Yes we ring about 5,000 a day through our store so it was a pretty serious issue. I finally fixed it myself after I republished an olde version before they added the code and fixed it right away. Would not recommend and very disappointing being I have several of Bold aps and spend allot of money monthly with them. So before anyone thinks that I'm just being a hater that is not the case at all... just frustrated.

Redneck Nation
United States
About 2 months using the app
April 14, 2020

I am just getting started with these apps and they have been very helpful . Aryan went above and beyond to help.

Re-Fabbed
United States
2 days using the app
Edited April 21, 2016

Very very helpful staff especially MC & Lawrence. They help out in any way the can. Great App.

Personalise Your Gifts Uk
United Kingdom
2 days using the app
Edited January 13, 2020

Sukh and Grant did an awesome job helping us get our new options to show up in the right places. quick service too!!

Powers Bike Shop
United States
2 days using the app
Shop Circle replied January 14, 2020

Hi there! Thanks so much for taking the time to leave us a review; we're glad to hear that Sukh and Grant were able to work with you to get the new options showing up properly in the correct spots! Please don't hesitate to let us know if there's anything else we can help you with.

Edited December 18, 2019

Super app with an absolutely amazing team of techs eager to assist. Kelsey was incredible to work with-extremely professional and eager to help me not only resolve my issue but help me understand the process. Mayank was also extremely helpful. Both the app and the team are superb! I highly recommend Bold for every business!

XoXo Kalani
United States
2 days using the app
Shop Circle replied December 19, 2019

Hi there! Thank you so much for the kind words, and for taking the time to leave us a review. We're glad to hear that our team of specialists were able to work with you and get everything working as you wanted it to in a quick and timely manner. Thanks so much for the recommendation! Cheers.