Reviews (2,596)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced product customization and variant management capabilities, highlighting features like conditional logic and bulk changes. They find the interface intuitive but note a learning curve. The support team is praised for their quick and effective assistance, often involving live calls. This app is valued for enhancing the shopping experience by efficiently catering to diverse customer preferences.

March 17, 2016

This app does what is intended and more. Add product options, give each option listed prices, add conditional logic, assign option to product, ect. Happy that I switched to this app compared to the previous apps that I've used. While I will not name those apps, I will say that this app is compatible with the new standard theme and that it will probably be compatible with yours. Its just the liquid coding that's confusing.

I paid 40 bucks to have a professional do the coding for me. His name was Marty. Polite and did everything that I asked. Finished the coding in about 1 day. Now that's what I call fast service!

Texas Brick Oven
United States
2 days using the app
October 18, 2015

This program has been great to use. It is relatively easy to update the options feature. The only downside is we would have to get the site recoded if we changed themes.

2 Chicks With Chocolate
United States
About 2 months using the app
June 18, 2015

Am a newbie to this, product options seems to be a necessity for us as we have a lot of info to track with each order, looks like we need "Exporter" to get all the option information over to QB where we manage the order flow once its in manufacturing. There are simple tricks like creating an option which calls up a shopify product item and drops it into the order, which then dumps out into QB just as needed.

Greg Aanes Furniture
United States
About 1 month using the app
June 9, 2014

Perfect app for selling fully customize order flow.. Have been searching for a piece like this for over 2 years.. Thank you !

minilovebites
Indonesia
2 days using the app
June 15, 2022

the worst customer service which I have on shopify. The problems are just postponed. The update of change takes many time,

Otanto
Germany
About 1 month using the app
November 8, 2018

I can't even imagine how this app got such great reviews! Don't even know where to start. Firstly, the video you see makes it look super user-friendly. The problem is, that was from Version 1. We're now using version 2, which is completely different and a nightmare. To add icing to that cake, there is no guide, so you're on your own, folks. If you have very basic, straightforward requirements I'm sure you'll eventually be able to find your own way through the woods (maybe), but add in conditional logic and I wish you the best of luck, my friends.

And I haven't even begun to talk about customer service yet! I emailed to tell them that the complexity of the app was WAY beyond me, and I have to admit, they tried their best to supply me with a work-around. So I gave them another chance. That was a mistake. When I contacted them through the chat function, communication was painful. I gave up after the first issue and chose to book a call instead. I had to wait 2 days for their "onboarding" call (which was ok) but I waited 30 minutes past the scheduled call time and - nothing. No one called me. Then I called their customer service line. Waited on hold for a while only to have them tell me to "leave a message and someone will call you back". Now, I've been waiting another 35 minutes. Still no call from the "onboarding" appointment either (which is now 65 minutes late). Ridiculous. Just run far and fast to another app. There are plenty better than this garbage.

The Boytique
Canada
About 1 month using the app
March 23, 2020

increased the price and after deleting it has crushed my homepage!!!! just because it didnt want to delete the app in my code...

Kristallherz
Germany
About 1 month using the app
March 3, 2018

I have just started using the app therefore 3 stars is more than suffice
and certainly will write a more accurate review as soon as possible!

Mega Kiwi Stores
New Zealand
About 2 months using the app
October 30, 2021

Do not make the mistake and install the app
Their app downloads a code to the template and then destroys other things. I had to take something and pay him money to repair the damage they caused. And I'm not talking about the sales I lost
Be smart and do not download their apps !! Even if it's free

leavesdesign
Israel
About 1 month using the app
Edited September 25, 2019

Customer service was great and I love the easy customization of the app. I had issues with stripping the extra information off the order but that was a shopify issue not a product options issue.

The Happy Homebody
United States
About 1 month using the app
Shop Circle replied September 27, 2019

Hi there, thanks so much for taking the time to leave us a review! We're so glad to hear you're loving our Product Options app and being able to customize it to fit your store's needs. We're very sorry about the issues you ran into!

Please let us know if we can assist in any other way. :-)