Reviews (2,614)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customizable products, especially for complex options like engravings and upgrades. It supports unlimited product options and sets, uses conditional logic for a better user experience, and allows for bulk updates. While there is a learning curve, the app is reliable and the support team is praised for their quick and effective responses, often providing custom solutions.

March 18, 2013

Amazing and very helpful app, a must have. And I have to say one of the best customer service, (wish others did the same). Email communication was like as if we were chatting via messenger, or even better texting back and forth. This app will be helpful for those like myself that need more variants. Shopify's 100 total variants doesnt cut it, so I had to create multiple links and products to complete the sales. This app gets rid of all those additional links. Less confusion for the customer, and less "special instructions" on their end.

Stickerboy
United States
3 days using the app
December 2, 2015

Options works and works well. However, it's not foolproof (example: the multiple dropdown format allows you to check off multiple options in mobile, but on desktop it gets you to highlight the options, effectively making it look to the user that you're picking one at a time). Nevertheless, the support team does work for you even though it can take a while during busy times. I'm happy to have the app but would love to see refinement in the UX. Thanks!

Elevenfiftynine
Canada
About 2 months using the app
December 4, 2021

It doesn't work. I tried using it in 2 different stores and both times it simply brings you back to the starting screen where you have to enter your URL. Should you need to manually install it, there was no prompt to do so.

LumoirLondon
Australia
About 2 months using the app
January 6, 2014

Nice app but fairly time-consuming to make required liquid updates, unless you want to pay more to have this done for you. I'm still in the midst of installation, but from what I can tell this looks like an awesome app which will be hugely beneficial to both our site and business.

FreshCrib
United States
About 2 months using the app
January 17, 2019

I really loved the support provided by bold team members Harpreet , Sam and Rifat. And the app is awesome!

Corporate Kit
United States
2 days using the app
May 19, 2015

I really like this app! It's exactly what I was searching for. I manufacture premium silk pillowcases and sleep accessories to help career women unwind and wake up refreshed-- & we offer monogramming on certain products as an upgrade. With this app we were able to include this option on our new Shopify store without any issues and the installation was simple! Great job!

RESTore Silk
United States
About 2 months using the app
July 16, 2014

User friendly and very flexible app. Surely the best of his kind!
Plus, its compatible with the Quantity Break app... A powerful combo!
Unanticipated complexity with the integration but they provide awesome support.
With the free 14 days trial, you can't be wrong.

Petite Loop
Canada
About 2 months using the app
Edited May 22, 2020

Thanks to RONY I was able to do great things in my product page. He is super fast, friendly, and helpful! I highly recommend the app and the great staff.

Pets Masterpiece
Jordan
2 days using the app
September 15, 2021

Alina and the support crew have helped me out every single time I've had an issue with the install on both of my stores. The app does what I need it to do and the UI is easy to understand. Reasons it's not a full five-star app: It is challenging to make the app work correctly with an AJAX cart. I've had the BOLD team do the code install several times and once or twice it seems like it stops working for unknown reasons. This is offset by the killer support team at BOLD. The other issue is customizability. The display settings are rather limited and while the app has a field for custom CSS, it would be really cool if you could do it through the UI. Silver lining: I've learned a lot about CSS by trying to get my options to look the way I want them to. Still not quite there but I'm getting closer! If there were a few more display options in the app it would be five stars easily.

Skill Board
United States
About 2 months using the app
November 15, 2016

Did not work correctly after they installed the coding on my site (yes paid them) that's money I will never get back. Is impossible to get any support people on the phone and not only did it not work properly but caused issues with my store putting my business in jeopardy and sales. Yes we ring about 5,000 a day through our store so it was a pretty serious issue. I finally fixed it myself after I republished an olde version before they added the code and fixed it right away. Would not recommend and very disappointing being I have several of Bold aps and spend allot of money monthly with them. So before anyone thinks that I'm just being a hater that is not the case at all... just frustrated.

Redneck Nation
United States
About 2 months using the app