Reviews (2,613)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customizable products, especially for complex options like engravings and upgrades. It supports unlimited product options and sets, uses conditional logic for a better user experience, and allows for bulk updates. While there is a learning curve, the app is reliable and the support team is praised for their quick and effective responses, often providing custom solutions.

Edited October 24, 2024

Harun solved my problem in just minutes. Awesome service.

Thank you!

Hidden Hybrid Holsters
United States
About 7 years using the app
Shop Circle replied November 27, 2019

Hello there! We're so happy to hear that Dylan and Nirav were able to assist you with a large issue you had run into - so sorry you found yourself in that situation to begin with!

We love offering world-class customer service to our customers, and love to be able to empower merchants at the same time so that they can learn as well, and fix something should they run into the problem again in the future.

We're so happy that everything was figured out for you before the busy weekend - best of luck with your Black Friday sales!

October 28, 2016

Love this app! My products require lots of custom options and this app worked wonders. www.sawhorsellc.com

Sawhorse
United States
About 7 years using the app
July 27, 2013

This app was the one and only feature that made my shop possible, without it I wouldn't be able to add the options I wanted to my product pages. I love and would highly recommend it to anyone. The customer service was fast and great. Very nice people as well. I'm very happy :) Thanks guys!!!

SirFace Graphics
Portugal
About 7 years using the app
Edited December 20, 2017

I have two shops and Product Options is key in both of them. In one shop we sell books on subscription - as part of each subscription we send a birthday card to each club member. Collecting the birthday data before was a nightmare - often involving contacting customers one by one to get the info. This was further complicated when people wanted to order multiple gift subscriptions, so we'd get a big chunk of information we'd have to sift out of an email or the notes field in the shopping cart. Now we collect only the info we want. HUGE timesaver for us.
Our other shop sells letterpress cards. One of our products are cards we send to recipients anonymously. Without Product Options, people would have to check out multiple times for each separate shipping address. With Product Options we can collect the shipping address linked to each Anonygram so there's only one checkout. Another lifesaver. And finally, we also offer pick-and-choose card sets, where you can select any six card designs for a discounted price by just clicking off checkboxes. We wouldn't be able to offer this product without Product Options, and it's one our customers seem to enjoy.
All of that aside, their support is great - responsive and clear. One night I went to bed after accidentally screwing something up and when I woke up they had fixed it. The best. Thanks BoldApps!!!

*****
Just wanted to add that a couple years later now I've had to contact support again. They simply are the best - responsive and clear and always ready to help. Ten stars, if I could! Shoutout to MC who was super helpful, quick, and pleasant. Customer service at its best!

Idiotsbookshop
United States
About 7 years using the app
January 23, 2015

We can't say enough about the stellar APP and the great customer service from the BOLD team!! We would recommend this APP to any store looking to include options to their products and services. AWESOME!!!

Lawn-Tech Inc.
Canada
About 7 years using the app
November 6, 2017

Absolutely mission critical application - The only thing better than the application is the outstanding support Bold provides. Especially that Paul guy, he's particularly good.

Rocky Mountain Infrared Saunas
United States
About 7 years using the app
December 19, 2017

The app works really well for us out of the box, and Cam and Wally from the support team have been immensely helpful and quick to respond when we've needed something more bespoke.

Rpostore
United Kingdom
About 7 years using the app
October 20, 2021

The app has allowed me to create the complex nesting options I need to let customers create customized jewelry designs. The support Bold gives has been stellar, and has meant I can use the app to its fullest potential. The support team is terrific!

Emily Rosenfeld
United States
About 7 years using the app
Shop Circle replied October 20, 2021

Thank you kindly for the review. We are so happy that our support team was there to help you. We look forward to seeing your sales grow abundantly!

Edited September 25, 2024

Customer Service solved my problem. I'm very pleased with SC Product Options.

Delaware Business Incorporators Inc
United States
About 7 years using the app
Edited May 26, 2023

We have been using Bold Product Options since 2017. Its always worked well for us, the transition to Shop Circle was a bit rocky, but the team at Shop Circle lead by Dan, clearly cares and works to resolve issues.

International Military Antiques
United States
About 7 years using the app
Shop Circle replied May 29, 2023

We're happy to hear you've had an excellent experience with our app and support team. We know how important it is to always have someone to give us a hand when we need it.

Thank you so much for recommending us! 🤩

All the best with your business,
Customer Success Team I Shop Circle