Reviews (2,613)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customizable products, especially for complex options like engravings and upgrades. It supports unlimited product options and sets, uses conditional logic for a better user experience, and allows for bulk updates. While there is a learning curve, the app is reliable and the support team is praised for their quick and effective responses, often providing custom solutions.

May 4, 2020

I've been using Product Options since 2014. Today I had to reach out to Carter at support and they were super helpful! Excellent app, excellent support.

Dharma Eyewear Company
United States
About 6 years using the app
May 19, 2017

I'm working on getting my shop perfect before relaunching it - and I needed something that allowed for more customizations, conditional logic, and wouldn't drive me insane trying to code using line item properties - Bold Product Options fits the ticket perfectly.

While I'm still working through getting it just right and implementing it perfectly for my future customers - I had some particular things I wanted it to do while testing it out.

I reached out to Bold for some help, and within an hour MC was on it and she had it taken care of within two short emails - absolutely THE BEST customer service experience I've ever had with any app, or theme designer, since I joined Shopify in 2014.

Thank you Bold, and most importantly - THANK YOU MC!! You are AMAZING!!

Soul Bone
United States
About 6 years using the app
August 25, 2023

While I didn't find this app all that intuitive at first, they continue to make improvements and customer service ultimately made our "I think this will work" plan a reality. We're very happy with the product.

Meier Skis
United States
About 6 years using the app
Edited January 27, 2022

This app is fantastic, the team including Carter and Sukh are quick to help and answered all my questions. Thanks very much! Follow up - Carter was a big help again setting up Bold Options in the background on a new theme launch so that there would be no hiccups when going live. Way to go Carter! Jericho jumped in and worked his magic to fix a little issue when we switched themes. He fixed it quickly and effectively. Thanks Jericho!

Canadian Pro Shop Online
Canada
About 6 years using the app
October 18, 2013

The Product Options Premium App from BOLD Apps has been an invaluable tool for our company to help build our new website and comes highly recommended. Being novices when it comes to web design, this app has given us the functionality we had hoped for and is really easy to use. Support team are fantastic too!

printstudioscotland
United Kingdom
About 6 years using the app
August 19, 2016

The bold support team is AMAZING! I had just a couple tiny tech questions about integrating with my template and they were a huge help. They hopped right on and fixed the issue for me. They answered any questions I had and were super fast. I couldn't believe it! Thank you guys so much for making my store awesome :)

Sea Paper Designs
United States
About 6 years using the app
June 9, 2020

We have been using this app for a few years ago and I required help on setting up new options. Rony help was brilliant. Helpful, friendly and most importantly offered a quick solution to my issue and gave a full explanation on how to do this in the future. Highly recommend app and support. Thank you.

Bluebasilbrownies
United Kingdom
About 6 years using the app
October 29, 2021

I have had this app since 2014, it is perfect! I recently updated my theme and the Bold Team assisted with installing the new liquid. Alina & the bold team responded right away and were able to assist me every step of the way. This app is perfect for my store, thank you!

Nardo's Natural Private Label
United States
About 6 years using the app
Shop Circle replied November 3, 2021

Thank you for the review. So glad that Alina and team were there to assist you. Thank you for your continued support!

Edited January 28, 2019

I am new to using Bold and had some confusion with the app. Rony and Nirav were very helpful in guiding me to add options to products in my Shopify account. Rony even sent a video! Awesome! Very helpful!!

God's Garden Treasures
United States
Almost 6 years using the app
November 20, 2018

It takes some time to get set up but it really is the only good option out there! Trust me I tried 5 other apps before going with Bold. If you want one that actually works and does what you want it to then this is for you. Also, great support from their online chat including Guri who really helped me even during the busy holiday push.

Helen Ficalora
United States
Almost 6 years using the app