Reviews (2,613)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customizable products, especially for complex options like engravings and upgrades. It supports unlimited product options and sets, uses conditional logic for a better user experience, and allows for bulk updates. While there is a learning curve, the app is reliable and the support team is praised for their quick and effective responses, often providing custom solutions.

February 22, 2019

Really useful app, and amazing customer support! MC was amazing, and was really patient with us while we upgraded out app and options. :)

Personalise Online
United Kingdom
About 4 years using the app
Edited April 29, 2020

Great app and great support, thank you Rajni & Shubhneet for jumping on the issue and getting it resolved. Bold has delivered once again!

*update*
Needed a little bit of support and reached out. Ended up with Aryan who was amazing. 10 Stars!

Head'n Home
United States
About 4 years using the app
Shop Circle replied August 2, 2019

Hi there! Thanks so much for your review. We're so happy that our team could help resolve this for you and I'll be sure to pass this along to Shubhneet and Rajni :)

Please don't be a stranger if you need anything further from here!

November 30, 2016

Most of the reviews (I read one) I assume are about how great the product is. While that's true, I think I'm gonna focus this review more on the superb customer service I received.

Finding a tech company that focuses on it's individual customers and not just their bottom line is a seemingly rare commodity. Everyone I talked with was happy to help and had a great working knowledge of the product. I had a coding issue that had to be fixed and they got it done within a day (that's right, custom code for a unique problem that was solved within a day - someone deserves a raise).

I have a more in depth theme (seiko) which caused some errors in the initial set up of product options. Everyone I have talked with replied within the day (most of the time hour) and was happy to help and get my issue sorted. There was no buck passing and no one said any of the tasks were too complicated or would take a while. They all listened and helped.

Before I go. I worked with David and Tamer and they were both top notch. I'd give them both a raise probably. Maybe even I'd get them some cool Christmas bonus. like SCUBA lessons! oh hey! I know a place you can do that - store.ecdivers.com (#shameless plug)

Ecdivers
United States
About 4 years using the app
June 29, 2017

This app is better than great skin care. (Just sayin') My website if fairly new. I had a friend say, "good luck, you won't make any money off of your site. WRONG! (Buzzer sound).

I have a recurring subscription which I purchased a BOLD app. I needed the additional app because there were specific identifiers and product choices that needed to be implemented. Once I used the new BOLD app, it made ordering so much easier for my clients.

I absolutely can't live with out it. I love it like a fat kid loves cake! (I mean cookies). Thank you, BOLD.

Pick me! Pick me!

Your loyal fan for life.

Sue Leedom
CEO Mollie B's Cookies.

MWAH

All the calls I've had with the support team are beyond amazing. They make me feel like they have all the time in the world. They solved issues and walked me through several processes, since the back end is not my expertise.

I had one experience where I was disconnected right in the middle of a lengthy call.
Shea sent me an email to make sure I knew he was on it.

I spoke to David when I called back and he walked me through the process, and he was great too.

Mollie Bs Cookies Cakes Pies1
United States
About 4 years using the app
September 6, 2017

This app has been crucial to the functionally of our site! It is easy to use and the staff has been extremely helpful and super speedy with installation assistance! Thank you Product Options by Bold!

Cm Designs Llc
United States
About 4 years using the app
March 7, 2023

I really have to give a huge shout out to Alina! She was awesome in helping me out with my website issues interacting with Bold Product Options. She took the time and patience to explain everything to me and fixed any issues I had promptly! Everything was updated and fixed and I couldn't be happier with the customer service!

Thanks again to Alina and Shop Circle!

Highland Heritage
United States
About 4 years using the app
March 8, 2023

I have been using the app for several years, never had a problem. Recently I have been working on a new theme, the app developers have been very helpful and very quick to reply.

Awesome work guys! Highly recommend.

The Cupcake Room
Australia
About 4 years using the app
December 11, 2020

We set up options in a day with custom pricing options, flows, photos, and colors! Camila from their customer service team was extremely helpful and responsive. She not only took the time to customize the font and colors for our options to match our site, she also taught where and how to put the code should we need to make updates in the future. Thank you!

Madame de la Maison
France
About 4 years using the app
Shop Circle replied December 22, 2020

Thank you so much for the great feedback. We love the way that you have implemented Product Options on your store! We are happy to hear that Camila was able to provide great support to help you immediate fixes and walk you through how to make future changes.

August 17, 2015

Great app, great customer service! My only ask would be that they make it compatible with regular pages (not just product page). But it's already doing more than I expected. Thanks to everyone at Bold!

Pointworks
United States
About 4 years using the app
January 9, 2014

After an initial hiccup this product has been great! gives us the flexibility we need for our personalised boxes which wasn't posable before.

paxtonchocolate
United Kingdom
About 4 years using the app