Reviews (2,619)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for managing complex product customizations, particularly for personalized items with multiple variants. Its features, such as conditional logic and bulk updates, are noted for their efficiency and versatility. The app is recognized for its reliable performance and excellent customer support, including responsive live chats and tailored code adjustments, making it a crucial tool for expanding and customizing product offerings.

June 29, 2017

This app is better than great skin care. (Just sayin') My website if fairly new. I had a friend say, "good luck, you won't make any money off of your site. WRONG! (Buzzer sound).

I have a recurring subscription which I purchased a BOLD app. I needed the additional app because there were specific identifiers and product choices that needed to be implemented. Once I used the new BOLD app, it made ordering so much easier for my clients.

I absolutely can't live with out it. I love it like a fat kid loves cake! (I mean cookies). Thank you, BOLD.

Pick me! Pick me!

Your loyal fan for life.

Sue Leedom
CEO Mollie B's Cookies.

MWAH

All the calls I've had with the support team are beyond amazing. They make me feel like they have all the time in the world. They solved issues and walked me through several processes, since the back end is not my expertise.

I had one experience where I was disconnected right in the middle of a lengthy call.
Shea sent me an email to make sure I knew he was on it.

I spoke to David when I called back and he walked me through the process, and he was great too.

Mollie Bs Cookies Cakes Pies1
United States
About 4 years using the app
September 6, 2017

This app has been crucial to the functionally of our site! It is easy to use and the staff has been extremely helpful and super speedy with installation assistance! Thank you Product Options by Bold!

Cm Designs Llc
United States
About 4 years using the app
March 7, 2023

I really have to give a huge shout out to Alina! She was awesome in helping me out with my website issues interacting with Bold Product Options. She took the time and patience to explain everything to me and fixed any issues I had promptly! Everything was updated and fixed and I couldn't be happier with the customer service!

Thanks again to Alina and Shop Circle!

Highland Heritage
United States
About 4 years using the app
March 8, 2023

I have been using the app for several years, never had a problem. Recently I have been working on a new theme, the app developers have been very helpful and very quick to reply.

Awesome work guys! Highly recommend.

The Cupcake Room
Australia
About 4 years using the app
December 11, 2020

We set up options in a day with custom pricing options, flows, photos, and colors! Camila from their customer service team was extremely helpful and responsive. She not only took the time to customize the font and colors for our options to match our site, she also taught where and how to put the code should we need to make updates in the future. Thank you!

Madame de la Maison
France
About 4 years using the app
Shop Circle replied December 22, 2020

Thank you so much for the great feedback. We love the way that you have implemented Product Options on your store! We are happy to hear that Camila was able to provide great support to help you immediate fixes and walk you through how to make future changes.

August 17, 2015

Great app, great customer service! My only ask would be that they make it compatible with regular pages (not just product page). But it's already doing more than I expected. Thanks to everyone at Bold!

Pointworks
United States
About 4 years using the app
January 9, 2014

After an initial hiccup this product has been great! gives us the flexibility we need for our personalised boxes which wasn't posable before.

paxtonchocolate
United Kingdom
About 4 years using the app
April 6, 2014

We have been running the basic options app for several months and I have really enjoyed the ease of use. Hill Top decided to upgrade to premium and I have been blown away! This is truly a GREAT app! The customer support from Bold has also been fantastic! Thanks for such great products!

Hill Top Leather Shop
United States
About 4 years using the app
March 1, 2016

Great support as always. Easy to use with intuitive interface. Most diverse Custom Product app I have used. Our products offer a wide selection of options and this app handles it easily.

Bunnylulu
United States
About 4 years using the app
October 3, 2017

Absolutely amazing and world class support from MC & Lawrence. They were incredibly helpful and nothing was too much trouble, eternally grateful and our prouduct options are showcased so beautifully thanks to them. Can't fault in anyway!

Hydeandhare
United Kingdom
About 4 years using the app