Reviews (2,615)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customizable products, especially for complex options like engravings and upgrades. It supports unlimited product options and sets, uses conditional logic for a better user experience, and allows for bulk updates. While there is a learning curve, the app is reliable and the support team is praised for their quick and effective responses, often providing custom solutions.

November 19, 2015

So far I love the app. There is a bit of a learning curve and implementation took longer that what was promised but it's helped out my store tremendously! I used another customization app but they didn't offer everything I needed. I do recommend this.

Sweets By Jubilee Favors
United States
Over 3 years using the app
November 14, 2013

Amazing customer service! Exactly what we were needing!

DeLaRosa Tactical Holsters
United States
Over 3 years using the app
June 23, 2016

We use this app for custom engraving on our store and it works very well. It was the best we came across to help us figure out image uploads and text options for customers. Would highly suggest!

www.SipDark.com

Sipdark
United States
Over 3 years using the app
October 25, 2018

I used this app to add product personalisation options to my product pages! Truly brilliant app with fantastic support - You receive a response within a day and the whole team are intelligent, friendly and always willing to help!

OfferDropper
United Kingdom
Over 3 years using the app
August 14, 2018

Bold went above and beyond over and over - our theme is little complicated and has snazzy ajax based features requiring a bit more work than the basic install. Lawrence helped install the app into our theme and as little bugs came up, he addressed them incredibly quickly.

We spent some time trying to use free product option apps, and honestly regret wasting the time. Bold Options is THE extra options app to use on shopify, especially considering their incredible customer service and expert dev team.

Thank you so much Bold, thank you Lawrence.

Jamesmichelle
United States
Over 3 years using the app
April 28, 2020

*The BEST product customization app* I thought I reviewed this app already but I guess I haven't! Was on support with Carter and he prompted me to write one so here I am. I've been using this app for a few years and ran in to several issues throughout and the team at Bold are always there to help. I have a ton of complicated options on my shop and they've always been quick to help me fix, troubleshoot, and even customize some of my options for me.

Clive and Bacon
United States
Over 3 years using the app
November 29, 2023

I have been a loyal user of Bold Options for over 4 years, and during that time, it was a reliable and effective tool for my store. However, my recent experience with their service has left me extremely disappointed and frustrated.

The trouble began when I decided to refresh my store with a new theme. Contacting Shop Circle to help with the app installation on the new theme was where the problems started. It became apparent that the transition to Shop Circle has significantly impacted the competence and efficiency of their support team.

I reached out to the support team, specifically contacting Khushbu, Jeff, Nisha, and Nicholas, hoping for a prompt and effective resolution. However, the support I received was not only horrendously slow but also unhelpful , all of them said that they were working on it and will contact me when fix, but they never did.

The inability of the support team to address and resolve the issues I've encountered has left me with no choice but to explore alternative solutions for my store.

For those seeking a dependable solution, it might be worth considering alternatives that can offer the level of service and assistance needed to navigate the evolving landscape of e-commerce.

Champion Landscape Supplies
United States
Over 3 years using the app
February 15, 2018

We couldn't run our shop luxerozen.nl without Product Options by Bold! The app gives you all the freedom to mold the options to the needs of your shop. But where it really shines it its customer service department.

I've been in contact with a few people from Bold and they've been more than willing and able to assist with incorporating Product Options into our shop's theme. And whenever we had a problem, Bold had our backs! Special thanks to Shubhneet, you're a rock star!

Rolf
Luxerozen.nl

Allure Rozen
Netherlands
Over 3 years using the app
December 20, 2022

amazing customer support. they hopped in to help me with technical changes to my theme. they were fast and friendly

Empyre Off-Road
United States
Over 3 years using the app
Edited March 15, 2023

Sehr nützliche App, bietet alle nur erdenklichen Varianten und Optionen an. Dazu sehr guter und hilfsbereiter Support.

VierPfotenPrint
Switzerland
Over 3 years using the app