Reviews (2,613)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing customizable products, especially for complex options like engravings and upgrades. It supports unlimited product options and sets, uses conditional logic for a better user experience, and allows for bulk updates. While there is a learning curve, the app is reliable and the support team is praised for their quick and effective responses, often providing custom solutions.

April 26, 2022

Amazing customer service, app is easy to use. They install it very quickly and as per instructions.

The Uniform Supply
United States
About 3 years using the app
March 30, 2018

Product options made it possible to add all of my thread colors and actually have a nice swatch chart from which my customers could choose. In addition, I could show swatches of the fabric choices for the garments. The really nice part I can have unlimited variants and can include a lot more detail to give my customers a more informed choice.

One support team member spent almost an entire Saturday going back and forth with me helping to set up my product options. She was very patient and even would send me little videos using my own website to explain how to do something. That was the coolest thing and very helpful

Apparel To Gifts Embroidery
United States
About 3 years using the app
May 2, 2018

Awesome app and the service from all the Bold team is even better! Thanks to Lawrence and Nick for dealing with all my custom requests in such an efficient and friendly way.

Ogham
United Kingdom
About 3 years using the app
January 9, 2018

I have used Product Options for 2 years now (version 1.0 and 2.0). I've installed it by myself as well as had customer support do an install on a more complex theme. All I can say is wow. I am impressed and very satisfied with the features, price and customer support. What more can you ask for? Feel free to check out our site for examples. We use this app with pretty much every single product to offer. Thank you Bold.

Don Orrell Stirrups 2
United States
About 3 years using the app
August 28, 2014

We love this app. We've used it on our other website at American Made Dorm & Home and it is fabulous. Great customer service. One day turnaround on uploading this app to our Liz and Roo website. Thanks for the awesome service!

Liz and Roo Fine Baby Bedding
United States
About 3 years using the app
Edited April 13, 2020

This team is great. I set up some quite complicated bundles on our store and connected with Chintan, Rick, Samuel, Daniel, Carter, and I'm sure a handful of other members of the Bold team throughout the process. They are always extremely willing to help and ready to jump in. I am so appreciative of them—I probably called Rick at least 5 times with questions during our setup process and he (and the whole team!) was very patient with me.

Joyfolie
United States
About 3 years using the app
January 23, 2019

Bold Product Options is a great app for my business as it allows my customers to customize their own shirts - the app is user friendly and easily achieves the intricacies of custom ordering online. I have needed assistance from their customer service on multiple occasions and each time their responses were timely, helpful and resolved my issue. This most recent time, there was a back end coding glitch that nobody could figure out. Mona at Product Options by Bold resolved the issue for me. Someone always followed up and kept me in the loop throughout the process, which I really appreciated.

143
United States
About 3 years using the app
Edited July 5, 2021

Edited 2021: So almost 4 years later, I still use the service and the support still rock!
Honestly, very simple to use! a lot of options are available.
i've use the support and jordan and julian help me to resolve an issue which was not even due to bold options !! love those guys

Luxebackyard
United States
About 3 years using the app
June 12, 2013

These guys have been great and responsive in helping us get this app set up with our premium theme. Thanks guys. Keep up the good work.

Minter + Richter | Titanium Rings
United States
About 3 years using the app
January 30, 2018

Fixes a huge limitation in shopify, excellent and prompt tech support too. Highly recommend!

Medical Superstore Online
United States
About 3 years using the app