Reviews (2,747)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient integration of Shopify sales data into QuickBooks Online, minimizing manual entry and errors. It handles large transaction volumes well and offers flexible sync options, including historical data for accurate tax reporting. The app is noted for its regular functionality updates and user-friendly interface after initial setup. Exceptional customer support is frequently highlighted, with staff members like Sherwin, Nick, and Ben praised for their responsiveness. Additionally, its cost-effectiveness and premium features at no extra charge make it a competitive choice.

September 21, 2022

AFter trying to sort things out myself, I got onto Sherwin who quickly identified my snyc issues and sorted them out for me - thank you! the app is really great and simple - such great support!

Sydney E-scoot
Australia
Over 1 year using the app
May 18, 2022

Our chat help rep was Karol she was super helpful with getting us setup and and helping us get access to older invoices.

dietzedesignz
Canada
Over 1 year using the app
October 24, 2022

The APP is more than excellent, Technical, Integration, Support team especially Ben.
Highlly recommended

Pieces SA
Saudi Arabia
Over 1 year using the app
Edited January 13, 2023

Had, some advanced issues that needed tech support, and Dean helped me work through to solve the issues. I'm a very happy chappie, and my accountant will be too.

Returned to need service again, Ronnie helped me solve the issue and had me on my way again in less than five minutes. Very happy with the service.

Tan Lines Distilling
Australia
Over 1 year using the app
Edited November 16, 2023

Customer Service Lori is very helpful and patient. She helps me resolved all issues and questions.

Customer Service Dean is also very helpful and patient. He helps me resolving all my issues today.

osume
Canada
Over 1 year using the app
Edited April 4, 2022

Just started with this app and looking forward to using it. Ronnie in customer service was great helping me get everything straight. Needed some help tonight reconnecting the app and Ronne was there again and did a great job on getting things set for me. Would recommend this app.

NicksBargainHouse
United States
Over 1 year using the app
Edited March 21, 2024

David is an absolute superstar! I was facing a dilemma and reached out to him for assistance. To my astonishment, he swiftly resolved my issue in less than a minute! His efficiency and expertise are truly commendable. David has set the bar high for exceptional assistance, and I'm genuinely impressed with his promptness and effectiveness. Kudos to David for being an outstanding helper!

Eclipse Oregon
United States
Over 1 year using the app
Edited October 19, 2021

we had a great customer service experience . We spoke the a gentlemen named Sherwin and we has very helpful and very fast with providing my partner and i the information we needed. i would recommend anyone who is having trouble working through the site to use customer service. it's very helpful. The app is user friendly and and i have no complains

Luar Glow
United States
Over 1 year using the app
Edited August 30, 2021

They are always super helpful. Sherwin was talking to was even making me laugh! He assured me... 'not to worry, I am here' and said 'Let me go ahead and do the magic '. He was extremely quick with finding a solution and waited until I was finished doing what I needed to on my end, which took about 20 minutes! Thank you! Highly recommend. Had to contact customer service again today, August 30)! Spoke with Rominick... all the staff is super helpful and very courteous . This app works great!

Keystone Farms Cheese
United States
Over 1 year using the app
July 5, 2019

I use this app to help me connect my Shopify site with QuickBooks Online.
I would like more ability to make more specific options on the website, as it's rather basic, but it does work.
Mostly I wanted to compliment the excellent customer service I was given by Troy (troy@onesaas.com). He was patient, kind, and stucjk with me until my problem was solved.

laughingelephant
United States
Over 1 year using the app
Intuit replied July 7, 2019

Thanks for the great review laughingelephant! Troy is thrilled that he could help you with a problem - reach out to our customer champions anytime support@onesaas.com - We're happy to help.