Reviews (2,879)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to automate financial management by syncing Shopify sales directly into QuickBooks Online, reducing manual data entry. It supports detailed field mapping and can handle large data volumes and complex setups, ideal for multi-store owners. The app is reliable for seamless data synchronization, and the customer support is praised for being responsive and effective, particularly through live chat, enhancing the setup and troubleshooting process.

October 25, 2023

Good app - but really the strength is in the customer support. It is separate to Shopify and Quickbooks - they are great... especially Ben who has been who has been patient, polite, knowledgable and saved me hours and hours of wasted work!!!

DYKE & DEAN
United Kingdom
8 months using the app
February 22, 2023

She was amazing her name is sherwin I asked her alot of questions she was ver patient and had a executive knowledge about everything I asked from Thankyou again sherwin my problem was connecting shopify with wbo she helped with that all project

Desycan
Canada
8 months using the app
July 11, 2023

I installed this on my Shopify app last year but haven't had a chance to set it up until recently. I'm clueless about any Accounting apps so i wasn't sure what I was doing. David from Customer Support was very helpful and patient and my integration issues were resolved in no time.
App is straightforward after all! Highly recommend!

Woof Pack Online
Australia
8 months using the app
April 12, 2023

Sherwin was quick and was able to help me out with all my integration issues. very responsive to my questions

The Vanity Store
Canada
8 months using the app
July 27, 2021

I have only used this app for a month so far but it works well and I like the customer service. Worked with Clarisse to solve a problem (due to my misunderstanding!) and it was fast and very helpful.

DesBarres Chocolate
Canada
8 months using the app
September 28, 2023

David was very helpful and knowledgeable. We have managed to fix all the issues within the minutes. Thank you so much!

DAPHINE
United Kingdom
8 months using the app
April 22, 2019

I have just signed up with OneSaas to integrate Xero and Shopify. I loved the easy workflow already created and the app works perfectly for what I need. The customer service, especially Troy, has been outstanding and would have no hesitate in recommending this app.

BareandBoho
Australia
8 months using the app
Intuit replied April 23, 2019

Hi BareandBoho,
Thanks for the great review of OneSaas!
Our team are thrilled knowing how easy it was for your Shopify and Xero apps to work happily together. Troy says thank you for the kind words and our team are always happy to help.

If you're interested in having your business' success featured on our website and social media platforms, send a quick email to marketing@onesaas.com - looking forward to hearing from you.

April 3, 2023

Sherwin was great. Chatgpt led me to believe that shopify, shopify POS, stocky and QBO will be enough to control inventories across various locations. unfortunately, it works well for single shop/warehouse inventory. Sherwin made it clear of the limitations. it saved me a lot of time to experiment and test.

Paper Cart
Philippines
8 months using the app
March 14, 2023

There was an email stating a workflow problem, and being a newbie, I didn't know what that meant exactly. I was able to connect with Quickbook supports, and the customer service agent Ronnie was a tremendous help.
I was under the impression once I added all my tax information, that would be it, however, I had to go to the app and set taxes there as well, which is missing information upon setting up the app integration. As a newbie, this wasn't very clear as to why my transactions were not integrating.
It was really a quick fix.
Also having a customer support agent, Ronnie at midnight after my night job, working on my side job before I relaunch was an incredible surprise. I am super grateful for the support of Ronnie. Ronnie was very patient, informative, and professional and we resolved matters quickly. I even learned from the experience. Bravo! It's a great app, and definitely an asset for business to have that integration.

ESPĒ
Canada
8 months using the app
December 1, 2021

Dean saved my day! I was lost and he patiently sorted the sync issue then banished it forever. I am thrilled and greatly relieved. Highly recommend OneSass QuickBooks Connector for businesses using Shopify and for the customer service that helps it run so smooth.

Shinebolt
United States
8 months using the app