Reviews (2,522)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration, which significantly reduces manual data entry and accounting tasks. It is praised for halving paperwork and saving time on data syncing, managing sales, customer data, and inventory efficiently. The user-friendly interface and minimal errors, along with features like automatic syncing and error notifications, are particularly valued. Its reliability and accuracy in data handling are noted, and customer support, especially from staff members Ronnie, Sherwin, and Ben, as well as the live chat feature, are highlighted as exceptionally helpful.
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So far the App is good. It is integrating most of my sales with QuickBooks fairly seamlessly. Sherman on the help chat was particularly helpful and friendly.
Sherwin gave me the best customer service ! A+
Great customer service through the chat feature however the app is clunky. I would expect seamless, instant transactions considering it is owned by Intuit.
Not recommended because it has lots of bugs. I had what support called "unknown errors" and orders that just didn't sync at all without warning or error messages despite the big green checkmark showing everything was working. An app like this needs to be 100% reliable once set up properly.
Just a few of the many bugs: Sync is extremely delayed. Can't set up customer payment terms to match shopify. Can't manually re-sync an order. Any changes on the Shopify order side are not re-synced.
Hi Dalla Terra, thank you for trying out our app and providing this feedback. We have reviewed your chat interactions with us and we're sorry to say we cannot find any mentions of "unknown errors". For the vast majority of data that didn't sync without alerts, these are usually due to configuration mishaps. E.g. You may have ticked a specific filter. Please get in touch with our team via support@onesaas.com, and we can help deep dive into any missing orders promptly.
With regards to customer payment terms, yes it is true our app does not handle this matching. Our team are exploring this feature, however so far we have found that most B2C businesses do not require payment terms matching, or require incredibly specific custom rules which we currently cannot support.
As for re-syncing an order or syncing ongoing changes to the Shopify order, many of these limitations are tied directly to your QuickBooks. For example, you cannot amend line items on a paid invoice/receipt within QuickBooks.
Customer service agent Rep Ben was very helpful and sorted out a problem for me with ease.
Sherwin provided me with exceptional assistance
Sherwin was able to synchronize my inventories across multiple channels. Now Shopify syncs with QB so I don't need log into 3 accounts to manually synchronize anymore. THANKS SHERWIN
I have a US-based Shopify store and recently this application was removed for new downloads for US-based stores. I reached out to OneSaas support and was prompted to start a live chat to request access to this app. I explained my goals for using this application, which included syncing customer contact data between Shopify and QBO, generating invoices in QBO using customer data for orders labeled as Pending in shopify and syncing new products from shopify to QBO. I was helped by a very nice and knowledgable support associate named Karol who answered all my questions and guided me through the process. I have been happy so far and find this app and the service to be fantastic. Thank you Karol!
Clarisse was a great help, i was coming in completely blind on how to link shopify to Quickbooks. She took me through each process and helped me a long the way. She was polite and responded so fast. Great service would definitely recommend Clarisse!!!
ROM was a great help, quickly resolved everything I was struggling with.
Paul has been absolutely amazing today. I won't lie I'm not IT minded and felt totally useless, trying to sync my shopify to my quickbook. Paul was patient and kind with me, taking me through everything step by step. I honestly could not have done it with out him. He's been a tremendous help.
Thank you so much Paul