Reviews (2,754)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its efficient Shopify sales integration, enhancing accounting processes and saving time. It offers cost-effective premium features, flexible synchronization options, and reliable historical data integration. The performance and data syncing are consistently praised, along with responsive and effective customer support, especially the live chat for immediate assistance.

December 12, 2019

These guys are always on point anytime I need help or have an issue. They always go out of their way to fix issues immediately. The last call with Karol was awesome, cleared up everything within a few minutes.

Love Some Tea
United States
Over 3 years using the app
January 27, 2021

I had some syncing issues between QB Online and Shopify. I contact OneSaas via the chat service and Ronnie was able to identify the issue and help me right away. Thank you Ronnie..

Arulaser
Aruba
Over 3 years using the app
June 30, 2021

Dean was able to quickly and effectively walk me through exactly what I needed. No complaints. WOuld work with him again

Brewed Adventures
United States
Over 3 years using the app
June 14, 2023

Ronnie helped us out in a total of 10 minutes and saved us a lot of heartache with our account. Thank you!

Anne Neilson Home Wholesale
United States
Over 3 years using the app
November 4, 2021

I was skeptical, but loving it so far. Working well. Also captures my Etsy sales! I had set up myself a few weeks ago, but just getting back today to check if it was working. I had some mapping issues, etc. But Sherwin (chat agent) got everything working smoothly in just a few minutes. He completely understood not only his product but QuickBooks. It was super straightforward. Thanks for helping set me up, so glad I tried the chat support.

Karma Cultures
Canada
About 3 years using the app
August 27, 2020

Troy was extremely helpful in configuring the refunds in the app for us. We've always found there support to be professional and speedy.

DCN Crafts
United Kingdom
About 3 years using the app
January 4, 2023

Great service from Rom today through the support chat function, my issue was solved very quickly, thanks!!

Bona Drag
United States
About 3 years using the app
February 22, 2022

I've been using the connector for about a year now, there are some setup and configuration settings that you need to get right, otherwise there can be issues later on. I'm going over all of the 2021 transactions and because I didn't have some settings correct I had a lot of sync issues. I use d the live chat feature within the connector and got plenty of help setting everything up correctly. In particular, I had help from Benielle, who walked me through each step in the setup process, helped me sync everything to QBO, and waited patiently until everything was working properly. I couldn't have asked for better support.

AutoFastenersAndClips.com
United States
About 3 years using the app
April 14, 2021

Were trying to streamline our workload between Shopify & QBO Im not totally sure of the outcome so I needed help through the online chat. Karol helped me with some pretty difficult challenges (taxes across Canada), inventory and she was great. Very much appreciated on our end. Great service.

Joseph's Inspirational
Canada
About 3 years using the app
Edited July 24, 2024

I recently had the pleasure of working with Troy from technical support, and I can't say enough good things about him. Troy is incredibly smart and has a remarkable ability to quickly identify and address problems. He is strictly focused on finding solutions, ensuring that issues are resolved efficiently and effectively.

What truly sets Troy apart is his great sense of humor. Even in the midst of technical challenges, he manages to keep the atmosphere light and positive, making the experience much more enjoyable.

I genuinely wish I could have an employee like Troy on my team. His combination of expertise, dedication, and humor makes him an invaluable asset. Highly recommend!

Tile Lane
Australia
About 3 years using the app