I received excellent support from Alexa while troubleshooting my issue. Thank you again for helping me to resolve my issue.
North Rim Sealcoat
I received outstanding support with some export issues I was having. Nick was able to fix the problem quickly and now my Shopify sales are exporting to Quickbooks flawlessly. Thanks again Nick!!
It used to be free to export Shopify orders to Quickbooks online. Then they came out with this app by BOLD, and it's now an extra fee to use an existing service we already pay for.
The worst part is the export is always filled with errors that we have to manually check and fix. Additionally, we were able to export a whole month of transactions but when BOLD took over, we were told by BOLD support that the app can only handle about 3 days worth of transactions per export. Using this paid app feels like a downgrade from the already glitchy, but free app previously.
HORRIBLE! I thought only the government double taxed us. We pay for shopify and QBO and now we have to pay for what should be part of the QBO service?! EXTORTION! Quickbooks online you should be ashamed.
Very, very unhappy with this app and the support I've received. We're in the early-ish days of our store, and we've been busy since basically day 1, and getting a tight handle on our books has become increasingly important, so I see this app and figure 'cool, Bold has a good reputation, and we've already got Quickbooks, so this is great'.
I look at how many orders we've got, upgrade to the paid plan, and start to go through setup, but after assigning all my accounts, and running my first export, I notice I've got almost 200 failed transactions. I keep an eye on the daily export for the first week or so, and every day, I'm getting a handful more transactions that fail, so obviously I hit up Bold to see what the issue is. They respond and say any transaction that has multiple tax codes will confuse their app and the export will fail, so for example, if you've got a city tax and a state tax on an order, good luck, because you're gonna be entering it by hand. In my case, that's more than 200 orders I'd have to add manually, with more every day. Obviously, that's not even remotely a workable situation.
Now, it's probably worth mentioning that in the product description, it talks about how flawlessly it works with different tax agencies and rates: 'We’ll automatically set up new tax agencies and their associated tax rate based on your imported orders.' but the reality is, the app can't handle more than 1 without breaking, they've made a mess of my books, left hundreds of orders that I'm apparently supposed to do manually, and the answer I got from support was essentially ¯\_(ツ)_/¯. I'd give less than one star if I could.
Earrings by Emma
Update: Just got some more outstanding service from Bold through Alexa! She was super quick to respond to my emails, understood the points I was making, and helped answer my concerns. Thanks for the support Alexa!
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Just used their support chat and received outstanding support from Samuel(he's a ninja) and Brysen.
They received my issue, communicated with developers, got something re-mapped in the background, and were able to fix my issue.
Super impressed, that I didn't just receive generic scripted replies with no help.
The app itself is great for exporting your sales receipts each day. Just be sure to map your accounts correctly.
The app can be tricky to setup, but once it is done, and done correctly, this is way easier than manually entering, which leads me to why I only gave 4 stars. We have a USD and CAD store. Unfortunately this app will not work if you have a USD store, and using Quickbooks Canada version. You are unable to select a CAD income account in the app, and in Quickbooks, you cannot create a USD income account in your chart of accounts. Seems this should be a easy fix on Bolds part, since in Quickbooks you can still create USD sales receipts using a CAD income account and it converts it.
I purchased this app to sync my Shopify account with my Quickbooks Online account so that I can track inventory and sales, etc. I had a tricky time understanding the setup (importing skus into QBs) and had a lot of questions. It was challenging at first to get the assistance I wanted (I like to actually talk with someone when dealing with a new app rather than email back n forth for days/weeks) but eventually I spoke with Nick who kindly and patiently answered all my questions. I'm hopeful that it works as it should.
This has been one of the easiest to set-up and most perfectly operating apps I've ever used. The Shopify deposits are held in the holding account until they are matched in my banking and all fees are accounted for. Barring a complicated, unique use application I don't know how you could ask for more.
WARNING: The app only exports orders into the Sales receipt account into Quickbooks even if the order has not been paid. This is a nightmare! Do not sync with this app unless all of the orders you have in Shopify are fully paid!!!