Overall rating
3.6
Counts per rating level
  • 48% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 33% of ratings are 1 stars
August 7, 2018

Alexa was AWESOME! We had a problem with the app not exporting our refunds and coming up with an error message via email.
Contacted Shopify and got directed to Alexa who made sure that their tech support fixed the software bug (all in under 24 hours!). All we had to do was run the export again and the refunds showed up in our QuickBooks. Super pleased with how well this app is working for us by making it so much easier for our accountant to understand the transactions coming in from our website sales. And, the support we receive is beyond what we expected when we switched our website platform to Shopify and synced it with QuickBooks. Thank you - this is the way it should be . . . problem-solution-quickly!

Organic Body Essentials
United States
About 1 month using the app
February 9, 2019

Issues with sales tax and refunds not syncing correctly, they've been working on this issue for several weeks and say it's on the list. Refunds are hit or miss downloading to QBO, Sales tax sometimes changes to a random number so it's hard to match deposits to invoices. This has a huge impact on bookkeeping and should be an urgent issue.

Running Threads, LLC
United States
Almost 2 years using the app
April 28, 2018

The app no longer works it seems - i just error 500 upon connecting with Quickbooks - dont waste your time.

Vertical Unit
Switzerland
3 months using the app
March 22, 2019

After a bit of back and forth, all issues we had with this app were solved, it's now working perfectly. Nirav was great at keeping in touch and staying on this until everything worked smoothly; all inventory and sales sync perfectly now, between our Shopify store and Quickbooks.

The Fine Market
United States
About 1 year using the app
June 29, 2018

This app is AWESOME! Automatically creates QuickBooks online Sales Receipts from every order on Shopify, divides up the (1) product cost (2) shipping cost (3) tax cost (4) credit card processing fee, such a time saver to get these amounts automatically into the correct accounts in QuickBooks online. I would highly recommend, especially since the starter version is FREE! You only pay if you have many orders per month. LOVE IT! Also it's easy and straightforward to set up, plus the developer is responsive to emails when I asked for help with setup.

Top Shelf Targets Llc
United States
30 days using the app
January 3, 2018

Great customer service! Paul was able to resolve an issue in 10 seconds that Quickbooks couldn't figure out for over 2 days. Keep up the good work!

Elite Athletic Gear
United States
29 days using the app
June 4, 2018

We appreciate the functionality of the "FREE" tier of this app so far with keeping our books accurate to the payouts. As we continue to expand and orders increase - having to pay a monthly fee on top of everything (even as a paying Quickbooks Online customer) - and depending on what that volume is - is frustrating. I do consider those fees accommodating for the continual improvement, monitoring and support for this app independently as it provides "as-needed" functionality per business that I assume Quickbooks themselves do not have to deal with. I can't punish Bold Apps for that. I can wish there was a more thorough integration between the two (like connecting clients and customers viewable through the Shopify admin side - like the Insightly/Quickbooks integration - and viewing invoices or sales receipts that coordinate to that customer).

Tierone Apparel
United States
12 months using the app
February 2, 2019

We downloaded this app based on the reviews and the list of functions for syncing with Quickbooks. Based on the number of our transactions, we were paying a higher price per month for this app. However, we soon learned that any orders with sales tax would not sync with Quickbooks using this app. When we contacted Bold, they explained there was no work around on this issue. No where in the description of this app was this mentioned. If you use Shopify as POS, then you will have a lot of orders to manually enter because of this issue. So the price didn't make any sense as we would be doing most of the work. We are switching to a different app that does sync all orders with Quickbooks.

Honeycomb Kitchen Shop
United States
Over 1 year using the app
Edited June 15, 2020

Overall a nice tool. There are a few annoying holes in this app, though, such as not accounting for gift cards (not purchased gift cards, but rather issued gift cards), not ignoring cancelled sales transactions ( this is a big problem that constantly throws off our inventory counts in QBO). It also literally takes about an hour (I am not exaggerating) to load the mappings in the app. Lastly, this app / integration does NOT account for bundles. If you sell bundles you're out of luck; you will need to enter the bundle transactions manually. Overall, I feel like the software is not very robust and it lacks transparency in terms of account mappings. After 18 months of use, I am actively looking for a better alternative.

Bottles & Burps
United States
Over 1 year using the app
November 29, 2018

Very, very unhappy with this app and the support I've received. We're in the early-ish days of our store, and we've been busy since basically day 1, and getting a tight handle on our books has become increasingly important, so I see this app and figure 'cool, Bold has a good reputation, and we've already got Quickbooks, so this is great'.

I look at how many orders we've got, upgrade to the paid plan, and start to go through setup, but after assigning all my accounts, and running my first export, I notice I've got almost 200 failed transactions. I keep an eye on the daily export for the first week or so, and every day, I'm getting a handful more transactions that fail, so obviously I hit up Bold to see what the issue is. They respond and say any transaction that has multiple tax codes will confuse their app and the export will fail, so for example, if you've got a city tax and a state tax on an order, good luck, because you're gonna be entering it by hand. In my case, that's more than 200 orders I'd have to add manually, with more every day. Obviously, that's not even remotely a workable situation.

Now, it's probably worth mentioning that in the product description, it talks about how flawlessly it works with different tax agencies and rates: 'We’ll automatically set up new tax agencies and their associated tax rate based on your imported orders.' but the reality is, the app can't handle more than 1 without breaking, they've made a mess of my books, left hundreds of orders that I'm apparently supposed to do manually, and the answer I got from support was essentially ¯\_(ツ)_/¯. I'd give less than one star if I could.

Duchess Cookies
United States
About 2 months using the app