Overall rating
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
August 3, 2017

Awesome app and very easy to use.

Beach Diva
United States
Time spent using app: Over 3 years
May 31, 2017

Prompt response and speedy solutions! Thank you so much for assisting us to our small problem. Kudos to your team!

Hong Kong SAR
Time spent using app: Over 1 year
April 6, 2017

Nobody enjoys customer service. When I want to bang out CS in the morning I just want to see a list of messages and easy workflow to watch them disappear. This does it perfectly. Especially if you have multiple shopify stores, sell on other ecom channels, or CS coming in from multiple sources, this is the CRM for you. And development is all over it, squashing bugs like housewife holding two cans of RAID. Get it now before they start pricing for value.

United States
Time spent using app: About 2 months
April 6, 2017

We are huge fans of Reamaze. The functionality, implementation and extremely knowledgeable, helpful and fast support team are absolutely an amazing combination. Reamaze is by far the most valuable tool we use on a daily basis.

The Christmas Light Emporium
United States
Time spent using app: 3 months
February 28, 2017

Awesome tool for customer service; let's you create templated responses you can click on for frequently asked questions or problems and has a workflow for when things get busy. Well worth it!

United States
Time spent using app: Over 1 year
January 15, 2017

Was a good app but i decided to go with something else.

United States
Time spent using app: 3 months
September 29, 2016

Love using the App so far -- have received feedback from customers who really like the look and having our Customer Rep photos appearing at the top of the conversation. The support is really responsive and have addressed all of my questions/concerns.

The best part for us by far (which no other help desk was able to offer) was the ability to have 4 different Shopify stores support consolidated to one Reamaze account. All Facebook, Twitter, and Support messages for each 4 domains come into one place. It's awesome.

Bedface Ca
Time spent using app: About 1 year
June 29, 2016

We should've used this app earlier. Setting up channel for each sales channel is very helpful. This app has almost everything for the customer service. Their support is awesome too. I want to give them 10 stars, if it's possible. Thank you for saving our time.

United States
Time spent using app: About 5 years
May 27, 2016

Loving this app -- we've used all the other help desk web apps on the market, and recently switched to Reamaze, and we're blown away. This is the app we've been looking for in terms of bringing everything together into a single app. No need to have your support staff logged into 3 different apps just to monitor support, chat and social media activity. Highly recommended.

Desert Naturals
United States
Time spent using app: 7 months
Edited January 18, 2018

I've been with Reamaze for a long time, basically since their inception. The software does its job perfectly without fluff and tools nobody uses.
The integration with Shopify is great. When I get emails from customers, I can see at a glance if, what and when they ordered something.
The integrated chat is a bonus. It could use a little polishing, but the staff promised me they're working on that.

Still worth 5 stars.

Update January 2018: Reamaze keeps adding rockstar features and the integration with Shopify is getting deeper with every update.
You're not doing yourself a favour by choosing a cheaper solution than Reamaze. Period.

Funky Moose Records
Time spent using app: About 4 years