Reviews (300)

Overall rating
4.3
Counts per rating level
  • 76% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its strong customer support and technical help, including coding and installation. It boosts revenue through effective membership fee management and integrates well with Shopify and Stripe. Despite some initial setup difficulties, it's user-friendly with a clean interface and offers good customization options, providing excellent value for managing memberships and subscriptions efficiently.

Edited May 25, 2018

I submit a currency problem to Bold team, and i did not receive any reply by them. It's been a week and start charging me. If the team can not solve the currency problem, BOLD should tell me asap instead of endless waiting and hard to find the live chat.

i give the team 2 star

Refinstitute
Taiwan
26 days using the app
March 22, 2017

If you have Bold Membership do the install be VERY CAUTIOUS! I failed to create a backup prior to their install and deeply regret it. After the install the app did not function as advertised - no members only area was created and could not get any help as to where or how to create it. The install also created cascading effects on my theme causing the pricing to completely disappear off my site, other formatting issues occurred.

As far as support goes, expect anywhere from 24-48hrs for email response time. Every time I replied to an email a different staff person from the Bold team would respond so I'd end up having to explain again. Needless to say I worked with four people from the Bold Membership team and got nowhere. I worked with Pixel Union to help sort out the pricing issue and they responded and said Bold was overriding the pricing display and could not help.

My store had to be closed for over a week to try and hunt down the errors that the Bold Membership had caused.

Alaskan Rose Boutique
United States
12 days using the app
May 5, 2020

Priyanka was a huge help with clarifying some styling conflicts. Best tech support from a Shopify App Ive ever had.

Feroce Iron Academy
United States
About 19 hours using the app
March 19, 2019

Tried to get help, but never replied my message. Will never deal with these guys anymore. Thank you.

TeaBubz
Canada
12 days using the app
BOLD replied March 20, 2019

Hello! We are so sorry to hear that you are having some trouble with our Memberships app. One of our support gurus sent you a message yesterday. Please respond when you are able to, and we will be sure to work on getting to the bottom of any issues you're having!

June 11, 2018

I've had some real problems getting the welcome emails to go out to new members but have just spoken to Pratiba on chat and she was so helpful! If they can get this sorted I would highly recommend the app.

Tony Bish Wines
New Zealand
14 days using the app
October 19, 2019

Your app is tough to understand. I've makes some tests and nothing works. And I don't talk about the installation. Dude, we are not coders or experts. Make your app more simple. I will not use it anymore.

KitchClever&co | Kitchen tools & Home improvement
Canada
11 days using the app
BOLD replied October 22, 2019

Hi there. We appreciate the feedback, and are very sorry to hear you find our Memberships app difficult to understand! We'd love to help you get the app up and running and help you understand it better.

We also understand that Liquid code can be difficult to understand, which is why we offer FREE installations of our Bold Memberships app! If you'd like to give the app another shot, we'd love to help you out with the installation, and setting up some memberships. Please respond to our most recent email if you're interested; we'd love to get it up and running for you.

July 31, 2018

HORRIBLE, never worked! This is app couldn't even download. It's been a nightmare

The Winning Brand
United States
10 days using the app
Edited December 13, 2015

I'm giving this a one star review because their customer service is non-existent. Completely unprofessional. Don't bother signing up for a time slot either, they won't call. Disappointing app for the most part too. The widget is very ugly when it's on your website. Also, when they installed their code, they broke my website. I had to go back to an older theme to get it fixed. Somehow they made it so my add to cart buttons wouldn't work. I really don't recommend this app at all. There are much better ones out there that don't require any special coding.

Elite Fitness Products
United States
8 days using the app
April 2, 2019

I haven’t received any help what so ever although have been trying to contact somebody for the last 3 days. Will gladly change this if someone gets back to me.

Maia Ink
New Zealand
7 days using the app
BOLD replied April 3, 2019

Hello, I just wanted to apologize if your requests were missed. I checked with our support team and it looks like somebody reached out this morning, however I asked them directly if they could give you a phone call today in order to sort out any issues you are experiencing. We look forward to assisting you!

December 20, 2019

Kelsey was super helpful in allowing me to troubleshoot my access! The only thing that would make this app better would be to have an integration with my email system, so I don't have to export each member individually.

JDEducational
United States
8 days using the app
BOLD replied December 23, 2019

Hi there! We appreciate the review, and the feedback! I'll be sure to pass that along to our team. We're always looking for ways to improve our apps. We're happy to hear that Kelsey was able to help you out with troubleshooting! Don't hesitate to reach out if we can do anything else for you. :-)