Reviews (300)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its strong customer support and technical help, including coding and installation. It boosts revenue through effective membership fee management and integrates well with Shopify and Stripe. Despite some initial setup difficulties, it's user-friendly with a clean interface and offers good customization options, providing excellent value for managing memberships and subscriptions efficiently.
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I'm giving this a one star review because their customer service is non-existent. Completely unprofessional. Don't bother signing up for a time slot either, they won't call. Disappointing app for the most part too. The widget is very ugly when it's on your website. Also, when they installed their code, they broke my website. I had to go back to an older theme to get it fixed. Somehow they made it so my add to cart buttons wouldn't work. I really don't recommend this app at all. There are much better ones out there that don't require any special coding.
Kelsey was super helpful in allowing me to troubleshoot my access! The only thing that would make this app better would be to have an integration with my email system, so I don't have to export each member individually.
Hi there! We appreciate the review, and the feedback! I'll be sure to pass that along to our team. We're always looking for ways to improve our apps. We're happy to hear that Kelsey was able to help you out with troubleshooting! Don't hesitate to reach out if we can do anything else for you. :-)
Customer service has been non-responsive. Live chat seems to rarely be an option. The app just doesn't seem to work. They set it up, and didn't provide with confirmation that it was completed (even though they said they would). However, I DO see where they installed the liquid. I go through their guides step by step. I sent myself a free membership as a test. I simply got an email where it says I have a free membership. NO other details. There is no place for me to update the wording. Even though I have a free membership, it doesn't recognize it and it's prompting me to pay. Nothing is working. Anyone can access the products. I have reached out several times with no response. I just need to find another app.
Thank you for your honest feedback. We are sorry to hear about the less than satisfactory support you have received. We do take this feedback very seriously, as providing the best in support is what we strive for. I can confirm our team has reached out to provide instructions on how to change the email verbiage in the settings and to provide a proper installation so all features work. We hope we can make it up to you!
Thanks for the quick and efficient service Mohammad. I will review the app once I have completed testing.
Naman provided excellent support for Bold Membership and Subscriptions!!! I hope I get him in the future. Thank you!
Thank you. After hours, I was able to communicate with both Nir and Esha. They were very helpful with helping me understand the membership page building process. On a separate note, once I downloaded the APP, I did not know how to load the liquid files, they did it for me. Very helpful.
Now I can build pages for the membership site using the Bold Membership APP on my Shopify store. Excellent!
Thanks again.
Stew Smith
StewSmithFitness.com
The interface is very easy to use and they have great customer service.
I haven’t received any help what so ever although have been trying to contact somebody for the last 3 days. Will gladly change this if someone gets back to me.
Hello, I just wanted to apologize if your requests were missed. I checked with our support team and it looks like somebody reached out this morning, however I asked them directly if they could give you a phone call today in order to sort out any issues you are experiencing. We look forward to assisting you!
Quick, friendly and efficient services from their team. I have yet to see whether it's the right app for our store. Highly recommend it nonetheless.
Thank you so much for the kind review! I love the concept of your shop :-) Don't hesitate to reach out if you need anything from us!
Great Support
Thanks for the great review! We are glad to hear that our support team was able to assist with your inquiries. Thanks for choosing Bold!