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I have been using the app for 3 years now and it used to work fine, but now all of the sudden within the past couple of months, the app is automatically updating barcodes which prevents the labels on existing products from scanning. I keep re adding the barcodes and it continues to randomly change them. I'd love to know of a way to prevent this from happening.
Hi there! Thank you so much for sharing your feedback! It would be unexpected that the app would spontaneously create it's own barcodes, however, when you are creating barcodes for new products it is possible that the existing ones can be overwritten if the *Replace any existing barcodes with new ones. If a product or variant doesn’t have a barcode yet, create a new barcode* setting is selected in the *Create barcodes for products* dialog box options. It would definitely be worth reaching out to our Retail support team so we can see if we can establish the root cause and prevent this from happening again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much!
- Natasha, Shopify Support
We have been using this app for over 4 years and it has worked well for us. However, in the last month it has given us so many glitches. Shopify support can't help on this one. I've spent hours on this! It's randomly reassigning barcodes to products so when we scan an item at checkout it doesn't recognize it. Manufacture barcodes that we added so we could just scan the product aren't recognized anymore. we are having to manually lookup items at checkout or just redo barcodes on 100's of items. We are a small business and don't have time for this. Hopefully this will resolve itself soon because overall it's a great app.
Hi there! Thank you so much for sharing this feedback! It would be unexpected that the app would spontaneously create it's own barcodes, however, when you are creating barcodes for new products it is possible that the existing ones can be overwritten if the *Replace any existing barcodes with new ones. If a product or variant doesn’t have a barcode yet, create a new barcode* setting is selected in the *Create barcodes for products* dialog box options. I understand that you have already reached out to our support team about this, but it might be worth us taking another look so we can establish the root cause. Please do feel free to reach out via https://shopify.link/vRnL and we can take an in-depth look for you. Thanks so much!
- Natasha, Shopify Support
I like using this app but I hate the limitation of the label sizes. Especially, when I got a phomemo label printer and can't find the right size label to print. I have a 1.5 x 1 labels on a roll and there are no option for this size or no option for a 2.25x1 option either. I expected when click on other options there would be an option for custom but nope.
Hi there! Thank you so much for sharing your feedback! You mentioned that you are using a Phomemo printer - for context, the app is designed to be used only with a compatible barcode printer models which would not include that brand. A full list of supported printer models can be found here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#supportedhttps://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer. This means that only labels supported for use with those printers can be printed from the app, which would not include a 1.5'' x 1'' size label. Full list of supported label brands/sizes can be found here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. We would recommend purchasing a supported printer and label size so that you can print quickly and easily. Hope that helps and please do feel free to reach out to us at any time via https://shopify.link/vRnL if you need further assistance!
- Natasha, Shopify Support
when new stock arrives, would it be possible to directly show which products still need to have labels printed? This is a functionality which we are missing...
Hi there! Thank you so much for sharing this suggestion! I can definitely see why having the option to view how many labels are needed based on stock received would make the barcode labelling workflow easier.
Thanks so much for bringing this to our attention! We’re always working to improve the way our apps work, so I’ve passed this feedback along to our development team.
- Natasha, Shopify Support
Very glitchy. When adding products it keeps previous printed products in gthe cue so you will have to restart app or manually go to each and set print to 0 so as to not duplicate barcode printing
Hi there, thanks so much for taking the time to leave a review! When pulling up the product view to select the products you wish to print labels for, it should pull up a list of all your available products to do so, rather than pulling up products previously printed. If this does not fit with what you are experiencing, please do reach out via https://shopify.link/vRnL and we can take an in-depth look for you.
I am using ZEBRA jewelry labels LC8 but I can not choose SKUs Title … it tells label too small - can you please fix that problem urgently - it’s the only label app from Shopify and that should be working perfect
Thanks
Thank you for taking the time to share this feedback! Customizations for ZSB-LC8 labels are currently limited, but we’re always working to improve the way our apps work, so I’ve passed this feedback along to our developer team.
This is a great app if you only need to print barcodes once as it will not allow a second print, even if you uninstall, reinstall, and create new codes for your products. I struggled with it for far too long before removing.
Hi there! Thank you for taking the time to leave a review and share your experience with us. When printing issues occur, there can be a couple of different factors at play, including printer connection issues, etc. There are some handy troubleshooting steps in our Help Centre which should help resolve it: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#troubleshooting.
If you do want some assistance with printing labels using the app, or to provide more detailed feedback about the issues you encountered, we would be happy to help. Please feel free to add it to your current review and I would be happy to address it, if possible, or you can contact our support team at anytime via the Shopify Help Center for assistance: https://shopify.link/vRnL.
it works in the admin to print labels but it would be great if it was available on the pos app as a tile
Hi there! Thank you so much for sharing this feedback! While it is possible to print barcode labels from the admin using the Retail Barcode Label app in a browser window on your POS device, I can see that having the ability to print directly from the POS app would be helpful, as you wouldn't need to switch between interfaces.
Thanks so much for bringing this to our attention! We’re always working to improve the way our apps work, so I’ve passed this feedback along to our developer team.
- Natasha, Shopify Support
Hi, I need to change the location of the € symbol that appears in the price and give it a little more space so that it doesn't look so close together.
Could you help me?
Hi there! Thank you for taking the time to leave a review and share your experience with us. I have passed your feedback on customizing format of your labels along to our developer team, but please let us know if you are experiencing issues with your labels' readability or functionality! You can contact our support team at anytime via the Shopify Help Center for assistance: https://shopify.link/vRnL.
I’ve encountered with the Google Merchant Center integration on my Shopify store. Specifically, the GTIN (Global Trade Item Number) for my products is not syncing properly with Google Merchant Center, which has led to limited product performance and visibility.
Hi there! Thank you for taking the time to share this feedback. Our team works hard to improve our app functionality, so we’d like to look into this further for you. Can I ask if you are using the app to generate your product barcodes as well as printing them? If so, that might be part of the issue. GTINs are a unique and internationally recognised identifier that is assigned for a product, whereas the Retail Barcode Label will generate it's own barcodes. If you can provide a bit more information about how you utilise the app in relation to your barcodes and the related GTIN issue, that would be super helpful. Please feel free to add it to your current review and I would be happy to address it, if possible.