Reviews (447)
Refine
-
By rating
The new default to printing one label of every product is a horrible updated and really interrupts workflow. If I only one variant is needed, I now have to manually adjust the rest. This is extremely disappointing and needs to be resolved immediately.
Thanks for your feedback. This default change has changed workflows for merchants who need labels for specific variants only. Your feedback has been shared with our team, and we recognize the urgency. Thank you for bringing this to our attention. For help, visit help.shopify.com/support.
The new update defaulting to one label for every product is infuriating. I print labels only to find out that I am short labels for EVERY. SINGLE. PRODUCT. and need to repeat the process again. This is a pointless update (regardless of your weird justification in response to the other negative reviews on this matter) that needs to be reversed. I'm looking for other barcode apps as we speak. Do better.
WHHYYYY did we change the font/size/template of the labels? There is no selection of fonts for us to select from, and the new one today looks too large for my tags I've been using for two years! The font is thick and bulky, limiting to even fewer characters on the title line. PLEASE PLEASE PLEASE CHANGE IT BACK.
and I agree, the default to one label prior to printing is annoying.
It wasn't broke, so please put it back. :(
Sincerely, this old lady that struggles with changes.
Hi there! Thanks for your review! We understand changes like formatting may impact your workflows. Recently, our Developers did make a change to make these formatting changes a little better. If you would like our Support team to look into your issue more closely, please contact us at help.shop.app. we can take a look.
The new default to printing one label of every product is really interrupting workflow. If I only need one variant, I now have to manually zero out all the rest, and sometimes there are multiple products with many variants, and it is time consuming. Thank you for your help in restoring it to default to zero please.
Hi there. Thanks for your review. We understand how a change like this can disrupt your workflow, especially with many variants. Your feedback has been shared with our team. We appreciate you taking the time to explain the impact. To have our Support team look into your issue more closely, visit help.shopify.com/support.
It's crazy that this cannot be used as a POS app. We want store managers and staff to be able to print basic barcodes in store without having to leave the POS app. This seem like another basic function missing from Shopify's core POS offering.
Hi there! Thank you so much for sharing this feedback!
I completely understand that having the option to print barcode labels directly from the POS app would be of benefit to your business, and I have passed that feedback along to our development team. Really appreciate you flagging this! Please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share, at any time. Thanks so much!
- Natasha, Shopify Support
I try to use the larger size templates but it wont scale properly. It seems like it can only create barcode that are 2x1 and when i try to bump it up to 3.5 or 4 it will not create a barcode to fit it. Why offer the larger size as a template if it can not create a barcode to fit?
UPDATE: It's a helpful app for creating barcodes but it needs to be able to support a larger label for carton barcode creation.
Thank you for this feedback. The Retail Barcode Labels app supports specific label sizes for each printer brand - the largest Zebra option is 3"x2" and DYMO is 1 1/8"x3 1/2". Custom sizes aren't currently available in the app. For larger labels, a third-party barcode app from the App Store may offer more flexibility with template sizes. Your feedback helps us understand what merchants need.
L'app coupe les descriptions plutôt que d'adapter la taille des caractères. Puis parfois lorsqu'on sélectionne les produits à imprimer, une fois arriver dans la page d'impression, il en oublie des bouts. Vraiment pas pratique.
Bonjour ! Merci beaucoup pour votre retour !
Je comprends parfaitement qu'il soit essentiel de vérifier que toutes les informations de votre étiquette tiennent sur celle-ci avant l'impression. Il est normal que certains champs sélectionnés soient imprimés tels quels, sans ajustement automatique au modèle. En effet, la résolution et l'échelle de l'imprimante doivent être optimisées pour une impression correcte. Vous trouverez plus d'informations à ce sujet ici : https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#recommended-print-settings-for-barcode-labels. Il vous faudra peut-être supprimer certaines personnalisations pour adapter l'étiquette à la taille du modèle et à la surface d'impression disponible. Si le problème persiste, n'hésitez pas à contacter notre équipe d'assistance Shopify Retail via https://shopify.link/vRn. Nous nous ferons un plaisir de vous aider. Merci !
- Natasha, Assistance Shopify
Si imprime un EAN 13, imprime mal y salen las lineas pegadas por lo que no se lee. Solo vale para imprimir ean8 que es el mismo que genera. Aunque no los genere debería ser capaz de imprimirlos ya que EAN13 es un standard que muchos productos tienen
¡Hola! ¡Muchas gracias por tus comentarios! En este caso, creo que sería muy útil contactar con nuestro equipo de soporte para minoristas a través de https://shopify.link/vRn para que, junto con nuestro equipo técnico, podamos analizar el comportamiento esperado al imprimir códigos de barras tipo EAN-13 con la aplicación. Estarán en la mejor posición para brindarte más asesoramiento y sugerirte una solución. ¡Gracias!
- Natasha, Soporte de Shopify
The quantity use to default to 0 and now it defaults to 1. So now we have to delete every single variant we don't want to print to 0 it out. Why did this change? Please change default qty of labels per variant to 0.
Hi there! Thank you so much for sharing this feedback!
I have passed that feedback along to our development team, and really appreciate you flagging this. In the meantime, when selecting products on the **Add products** page in the app, you can untick any variants under the selected product you don't need labels for. That way, when you get to the next page to enter the correct number of labels you need, you won't need to remove/zero out any, as they have already been excluded. And please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share, at any time. Thanks so much!
- Natasha, Shopify Support
a change made to the app cauld it to change authorization, and the feature did not work. the app developers did not send a notice regarding the issue and steps needed. not a professional approach to app developmnt and rollout!!!
Hi there! Thank you so much for sharing this feedback!
There was a recent change in permissions needed to use the app, and there would have been a banner requesting access to certain types of store data which you could approve to proceed. In order for us to advise further on the issue you describe with a specific feature after doing so, please do feel free to contact our support team via https://shopify.link/vRn and they can assist further. Once they have exact details, they will also be able to relay your feedback about notice given before changes are made to our development team. Thanks so much!
- Natasha, Shopify Support
