Overall rating
2.3
Counts per rating level
  • 14% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 13% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 47% of ratings are 1 stars
Edited April 2, 2019

This app is absolute trash. I had been using the other app that was replaced by this excuse for over 3 years with no issues. Why did you do away with it? I am not alone in saying I want the old one back. This new app is so inefficient it's laughable. Multiple pages to print barcodes for one product at a time? What's the point?

I have nothing good to say about it honestly, and as a Shopify customer with multiple store accounts, I am sorely disappointed. Hopefully with enough pushback they will bring the old app back, because this one is just not going to work long term. Do not download this app if you can help it.

Curious Nature
United States
12 months using the app
Shopify replied June 5, 2019

Hello Curious Nature, firstly, thank you very much for sharing this feedback. We’re always looking to improve apps, and we are working to improve the way apps work with stores and what they offer to merchants such as yourself. I'd like to also help where I can with using this app, so I’ve followed up with an email to you. If you have anymore recommendations, I can submit them to our developers too. Thank you.

Niall, Shopify Support.

February 1, 2020

I’ve experienced some of the issues as the other other reviewers. My biggest issue though is label setup. I wish there was another option available...not variant choices but where the variants show up on a label and the ability to choose a starting point on an avery label sheet. Even more important, to be able to add the title to the small avery label (5167?). I’m only able to print the price & barcode. How can an employee know what product that label goes to w/out the title? I would love to discuss this further. Thanks!

Violet Row
United States
11 months using the app
Shopify replied February 26, 2020

Thank you for sharing this feedback with us. Our development team relies on this kind of candid review so that we can continue to improve the options we offer.

I’ve reached out to you via email so that we can chat more. Hope to hear from you soon! -Lizzy, Shopify Support

Edited February 4, 2020

Update 2/4/2020-As if this wasn't a piece of crap app already, there is an additional click to get the labels to print as of today. Come on guys. Let's make improvements instead of making it worse.

If I could give this app 0 stars, I would. I put off installing this as long as possible based on the terrible review in hopes that something would be done to fix it or a decision made to continue the old app. Now assigning and printing barcodes have doubled or more in the amount of time it takes when adding new products. Apps are supposed to help us work smarter, not harder, so someone needs to get on their game and fix this ASAP!

Stitch Morgantown
United States
11 months using the app
Shopify replied June 7, 2019

Thanks for taking the time to offer this feedback about the Retail Barcode Labels app! I apologize that the new app has caused you frustration but wanted to see if there was anything I can assist with. The apps team at Shopify is always looking for ways to improve the functionality and workflow of our apps, so I’ve reached out to you via email to get more context and to look into this further. I hope to hear from you soon!

- Alex, Shopify Support

Edited June 1, 2019

The app changed about 3 months ago. It is not consistent and often does not scan with the hardware.

Lavender & Lace Boutique
United States
11 months using the app
Shopify replied June 3, 2019

Thanks for sharing your feedback. We work hard to improve our app functionality and the Retail Barcode Labels app is supported so you can reach out to us for assistance! I’ve sent an email to you, hope to connect soon!

- Alex, Shopify Support

October 31, 2019

I used to be able to add a product and create a barcode label right from the product added and print. Now I have to jump through hoops going back and forth creating it up to 3 times before I finally can print

SPREE Boutique
United States
11 months using the app
Shopify replied November 7, 2019

Thanks for reaching out with this feedback. To print a barcode label directly from a product page, just click 'More actions' at the top of the page and select 'Print barcode labels'. This will open up the Retail Barcode Labels app in your Shopify admin so that the label template and the number of labels required can be printed. Labels can also be printed from the product list view by following these steps: http://bit.ly/2GC5bSM.

I'll reach out to you via email so that we can discuss this process in more detail. Speak soon! - Rae, Shopify Support

December 5, 2018

This app is almost perfect...

It's only flaw is the character limit assigned to the first line of the label. If you are over the character limit, it cuts off your title and adds in "..." at the end, instead of shrinking the title size to fit to the barcode like EVERY other app out there. Simply not usable until that is changed.

Tee for the Soul
United States
10 months using the app
January 1, 2019

Disappointed with app no adjust-ability, cuts off titles without shrinking, lacking on title adjustments.

Florida Jean Company
United States
10 months using the app
Edited January 28, 2021

This app is terrible! The product has a handful of bugs that need to be fixed. (1) you should be able to bulk generate and print labels directly from a purchase order. (2) yes, you can bulk print labels, but there is a bug in the algorithm. Once you select one item, it completely forgets you've selected it and the entire list of items you selected to print tags goes away and it only prints the most recently selected item. SOMEONE PLEASE FIX THIS BUG!!!!!!!!!

JoeyRae
United States
9 months using the app
Shopify replied August 23, 2020

Thank you for sharing this feedback. I understand the frustration you've encountered while trying to use the Retail Barcode Labels app, and I'd like to discuss this setup further to help determine why the barcodes aren't working. I'll send you an email shortly so that we can investigate this in more detail. Talk soon! - Rae, Shopify Support

Edited February 19, 2019

We use the bar code system on a daily basis to price product and get it on the shelves. We use the Dymo 30332 1" X 1" label and can't find it as an option in the list of labels. This also takes to many steps to print them out after you put in how many of each label you want. There are an additional 3 or more steps just to print 1 label. This is not cost effective when you are paying employees and it takes 5 minute to generate 1 label. PLEASE PLEASE PLEASE FIX THIS ISSUE BEFORE YOU TAKE THE OTHER APP DOWN!

I DID AFTER SEVERAL HOURS OF WORKING ON THIS FIND A WORK AROUND FOR THE 1 x 1 LABELS. I CHOSE LABEL SIZE 30335 AND IT WILL PRINT CORRECTLY AND STAY IN ALIGNMENT IF PRINTING MULTIPLE BAR CODES.

STILL NOT HAPPY WITH ALL THE STEPS THIS PROGRAM TAKES TO PRINT. NOW TO TRAIN ALL MY EMPLOYEES TO USE THIS PROGRAM AND WHICH LABELS TO USE. :(

BuyMT.com
United States
9 months using the app
Shopify replied June 17, 2019

Thanks for sharing your feedback! Anytime you're struggling with a Shopify app you can reach out to us at Support for assistance. We work hard to improve our app functionality, so I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support

February 3, 2019

The updated version of this requires so many steps. Unable to print easily one barcode if required. Already looking for something simpler. Required change of hardware as well

The Commons Studio and Exchange
Australia
8 months using the app
Shopify replied June 16, 2019

Thank you for sharing this feedback! We’re always looking to improve apps with this kind of information, and we are working to improve the way our apps work with stores and what they can offer merchants such as yourself. I’ve also followed up with you via email to log your feedback for our development team and if there are any other recommendations you would like to make, you can reply to that email. I would like to help you voice your concerns and forward them to our developers. Thanks!
-Bo, Shopify Support