Retail Barcode Labels , 538 reviews
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I have run into duplicate barcodes, several, since my shop reopened 3 days ago. Also, I have had been trying to scan products created today and none are scanning. This is frustrating. The POS doesn’t recognize the products at all. But if I search the product with the barcode number in the admin, they are there.
Hi, there. I'm sorry to hear that you've been having these issues with the app. I would recommend reaching out to our support team so that we can troubleshoot these with you and get the app working as intended: https://bit.ly/2AWw5VA. Thank you. - Brie, Shopify Support
My store has had no issues with this app. Sometimes it can take awhile for the barcodes to load but nothing too serious!
Too much clicking, always a huge process now, used to be fast and barcodes take forever to generate.
Hi Anyon Design and Atelier. Thank you for sharing this feedback with us. We’re always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can offer merchants. I’ve followed up with an email to discuss the workflow of this app with you and hopefully this guide can also help a bit:
https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels
Niall, Shopify Support
The app generated the exact same barcode for all products entered on the same day.... so every time we scan at checkout, we have to look through a list of products with the same barcode to find the product we are actually trying to scan and ring up while customer waits.
Thank you for getting in touch and for leaving your feedback. I'm sorry to hear that you had this problem when using the Retail Barcode Labels app, and it certainly shouldn't be issuing the same barcode for each product in your store.
I will be sending you an email shortly so I can take a closer look at this issue and see what we can do to troubleshoot this and hopefully get things resolved. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support
You should add a feature that allows you to bulk print barcodes/tags, especially linked to transfer orders. Very annoying after receiving a transfer I have to go through and individually find the item, and print each tag.
Hi, there! You should be able to print barcode labels in bulk by navigating to the app and then clicking on "Print labels". You can then search and select which products you'd like to print for in bulk. If this isn't working for you, please reach out to support and we'd be happy to take a look with you. Hope that helps! - Brie, Shopify Support
hate it! The one before had much more steps but I loved the label and I designed it my way. I don't like the labels on this application , I can not have them like the previous ones.
Thank you for sharing this feedback. This is a current limitation due to the types of labels this app can print at this time.
> Dymo - 30252 Large (1 1/8" x 3 1/2"), maximum of 40 digits
> Dymo - 30336 Small (1" x 2 1/8"), maximum of 22 digits
> Dymo - 30332 Square (1" x 1"), maximum of 6-8 digits
> Dymo - 30299 Price Tag (3/8" x 3/4"), maximum of 8 digits (not available in the United Kingdom)
> Avery Standard - 5160 (2.63" x 1")
We’re always looking to improve apps with feedback like this, so thank you again. I’ve also followed up with an email and will send the feedback to our development team too.
Niall, Shopify Support
This new app is the worst. Doesn't support all Dymo label sizes but won't let you export barcodes to print different sizes in the Dymo software. Won't print labels correctly in Safari either. Label designs look terrible compared to the old app. Please bring back the old app or let us choose which app we want to use rather than forcing stores to change to an app that doesn't work for their use case. I am very disappointed in this new app and frustrated that my employees and I are forced to use it. Shopify needs to start testing their "improvements" with actual brick and mortar stores prior to launching them. As someone who actually likes change when it useful and improves things, this is not that. You have taken away functionality with this app, not improved it.
Thank you for sharing this feedback with us about the Retail Barcode Labels app-- I'm sorry to hear the app hasn't met your expectations! We introduced this new version of the app to be easier to use and more reliable, but we're always looking into ways to improve its functionality.
When it comes to the inability to print via Safari, this is a known problem that can be resolved by using the Chrome browser instead. You will also be able to export your barcodes to the Dymo software via a product CSV. Once you export this file from your products page in the admin, you can import it into your Dymo desktop software to create any templates that aren't currently available in the app.
That said, I've reached out to you via email so that we can log your feedback with our developers, and to investigate these issues further. I look forward to hearing back from you! - Lauren, Shopify Support
I have been trying to reach help for 4 days in a row with zero response. The label choices are minimum so it appears this app will be useless trying print on smaller Avery labels....
Hi, there. I'm sorry to hear you've had a hard time reaching our team - we're experiencing a large volume of support requests right now, so if you've reached out via email it may take longer than usual for someone to get back to you. If your issue is urgent, I'd recommend reaching out via live chat, or by messaging us on Facebook or Twitter.
If you're trying to print on a label size that isn't compatible with the default template, we should be able to assist you in changing the size set in the template's code. I'd like to find out more about what you're trying to do and see what we can do to get that working for you. I'll follow up with you via email for more details and we can discuss there. Thanks! - Brie, Shopify Support
The app is ok for a freebie. Would be good if it was able to do custom size of labels and perhaps be able to add a logo - the options are limited. We have made it work for us but would be great for it to be better
Used the app it’s very hopeful and had style other than that I can’t say I’ve had lots of problems at all