Reviews (747)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining returns and exchanges, enhancing operational efficiency with features like multi-item refunds, COD refunds, and direct customer notifications. They find the interface intuitive and customizable, ensuring visual consistency with their store themes. The support team is noted for their responsive and proactive assistance, including personalized live chat support. Merchants recommend it for its robust features and ease of use.

June 29, 2022

The person helping me, Wonder, was so patient with their responses and really direct me to better understand the product. They even helped to reorganize a page and add a hyperlink without my prompting. I really appreciate this person going above and beyond with their service!

TSM Shop
United States
14 days using the app
Edited November 23, 2021

just installed the app, very user friendly, got a few adjustments i needed to make and customer service fixed it for me in a few hours.

TropBelleLeShop.com
Canada
14 days using the app
Edited April 10, 2023

We just downloaded this app and already the customer support has been quick and amazing! They answered all my questions and made onboarding a breeze.

Basalt Creations
United States
13 days using the app
Edited June 8, 2022

We were struggling with the manual process of approving customer requests at one place and then arranging for pickup at other place. It involved lot of our time only segregating requests, understanding the issue, that's when Return Prime came to our rescue, not only it removed the manual process but also made it an easy experience for our team to manage the returns and exchanges of the orders..
The support team is also very supportive! A must have app.

The White Willow
India
12 days using the app
October 31, 2022

App utilissima per gestire i resi. Supporto super veloce. Nell'installazione dell'applicazione ho avuto un piccolo problema che hanno risolto in brevissimo tempo.

G.Glamour
Italy
11 days using the app
June 29, 2022

We are switching to this app currently and while we initially ran into some bugs with our Shipstation integration and email notifications, the support we have received from the tech team has been phenomenal. I have never experienced such wonderful service with a software provider before.

JLAthletics
United States
11 months using the app
February 8, 2022

Just installed the app and happy it does so much more for the same price as our last returns app. The support was AWESOME! They were there on the live chat immediately and walked me through all the steps needed to get set up. I find the app incredibly user friendly and very easy to navigate. Thanks Return Prime!

Racechick
United States
11 days using the app
February 3, 2023

Très bonne application de gestion des retours ! D'autant plus que le support n'est pas mis de côté, rapide, agréable, efficace ! Je recommande fortement

WELMADE
France
11 days using the app
February 1, 2023

Great app! Fairly easy to set up. Needed some help setting a few things up in the backend and the custumer support was super quick and very accomodating. The App seems to be working well so far. I am pleased. Would recommend.

Exquisite Styles Boutique
United States
11 days using the app
October 31, 2023

Helpful and knowledgeable service. Very much appreciated

Freeze Drying Supplies
United States
9 days using the app