Reviews (733)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for streamlining returns and exchanges, noting it significantly boosts customer satisfaction and saves time. It features capabilities like processing multiple refunds simultaneously, instant shipping labels, and customizable text and buttons to match branding. The app is user-friendly, easy to set up, and supports multiple integrations. The support team is particularly praised for their responsiveness and effectiveness in resolving issues and implementing feature requests.

December 20, 2023

It was really good training session and guide in proper manner.
Really thanks to Greeva Mishra for support.

Sotbella
India
4 days using the app
May 3, 2022

I've been pretty impressed with the proactive customer service. After app installation, you are guided with super easy steps for set up. I started engaging with Wonder (their chatbot) and immediately was provided with proactive assistance and answers. They even set up the link to my return policy page just to make I was covered. Later on I received an email double checking if everything was good on my end. One of the reasons I installed this app is because of the uploading photo feature and have an easy exchange and return process. If you think you might be the type of person who needs hand holding, try installing the app and have a conversation with Wonder.

WILDRAX
United States
4 days using the app
March 13, 2024

Facile de configuration et d'utilisation. Le + : un service ultra rapide et efficace.

BeFoxi
France
1 day using the app
July 29, 2022

Amazing customer support who helped to install the widget on my customer account page without any problems. Great design and provides my customers with a seamless returns process.

Frizz + Co™
Canada
3 days using the app
July 14, 2022

Good app! meets the needs of my shop. Very easy and quick setup. Customer support is great! Very fast and efficient :)

MAINPADEL
Italy
3 days using the app
April 7, 2023

Ota, From Nigeria is huge help any one stuck. She has amazing skills in helping and fixing things. She is very polite and answers quickly, and a special thing about her is she makes you forget that you are stuck. She is really fast at solving merchant's store issues. Great help by her, We really appreciate her help and feel relieved now.

HOOR
United States
3 days using the app
November 2, 2023

very good customer service and easy to use platform. would love to be able to manage warranty claim.

Lama Cycles
Canada
3 days using the app
August 10, 2023

The Return Prime App has definitely made my store more convenient. As team members Shubham & Greeva who frequently dealing with the issues regarding integration. However, this app has streamlined the entire process and made it remarkably hassle-free.

CHARMGAL
India
3 days using the app
September 13, 2021

Simple and easy to use. First time using i needed help from support, which i received instantly from support chat!

Ompputori
Finland
3 days using the app
April 22, 2024

I am a complete beginner with Shopify and wanted to install this refund and return app but unfortunately I didn't know how to set it up ... (turns out it was really easy!). And I got so much support for setting everything up! The team is fantastic and helped me with everything I needed.

Zeal&Co.
United Kingdom
About 2 hours using the app