Reviews (745)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for streamlining returns and exchanges, enhancing operational efficiency with features like multi-item refunds, COD refunds, and direct customer notifications. They find the interface intuitive and customizable, ensuring visual consistency with their store themes. The support team is noted for their responsive and proactive assistance, including personalized live chat support. Merchants recommend it for its robust features and ease of use.

September 10, 2021

So far the best customer service in an app, they have helped me solve absolutely everything. I am very satisfied with the service and I totally recommend this app along with the service it offers.

U-Hombre
Australia
About 2 hours using the app
Edited August 19, 2021

Saket Pandey and Shubham Maheshwari were great! Very helpful walking me through the set up process. Very excited about using this app on my website! Jen

Gardenias to Champagne
United States
About 2 hours using the app
December 16, 2022

It's been super smooth and easy working with Return Prime. The interface is very nice and it was nice to see that it used our font and adding the brand colour was easy. Nice to know there is support on hand should we need.

Vixen & Fox
Australia
About 2 hours using the app
July 22, 2022

An amazing online chat rep worked with me to set everything up in mere minutes! Wow Wow!! Highly recommended!!

4-rth
United States
About 2 hours using the app
Edited March 25, 2023

I haven't used the app yet. I just added the app to my store and I needed assistance setting it up. The representative went through the provisions and set everything up for me. I look forward to using it. Thank you so much!

Lark McCall
United States
About 2 hours using the app
February 15, 2023

I just added this to my store. I wanted to start off with the free plan with 5 requests a month. I was setting up everything and noticed I have to pay $19.99 a month to be able to let my customers exchange for other products. That seems a little pointless to me and does not make any sense. If you are going to allow up to 5 requests (exchanges and returns) for a free plan, shouldn't that include any EXCHANGE? or at least offer a free trial? I will be switching to another app unfortunately.

Mermaid Haus Jewelry
United States
1 day using the app
August 16, 2021

Application bien faite et facile d'utilisation et service d'aide au top !
Ils m'ont installé le code sur ma boutique en quelques minutes !

Not Parfaite
France
1 day using the app
May 18, 2023

I was able to live chat with someone right away after downloading to customize the app to fit my needs. The chat support is super helpful.

PROCLAIM
United States
About 1 hour using the app
September 1, 2022

Super easy to install! I had a few questions and the live chat was very helpful so set up everything. It took me 10 mins :)

SARAHSILVER
Canada
About 1 hour using the app
August 3, 2022

Very impressed with this app. Looking forward to seeing it operate in my store. Seamless integration.

Little Leather Soft Sole Baby Shoes
Australia
About 1 hour using the app