Reviews (2,417)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

October 11, 2024

Very good

Yodeyma Estados Unidos
United States
1 day using the app
April 9, 2024

Very helpful assistance from Neha understanding how the product information flows from Aftership to Shopify

cabbagesandroses
United Kingdom
7 months using the app
April 23, 2024

An all-in-one app for your store. Moazzam provided great assistance and offered to extend my free trial.

Amani D'Chantii
United States
3 months using the app
April 9, 2024

Harvinder is very helpful every time I need an answer to any query.

Carrot & Stick
Australia
9 months using the app
May 20, 2024

Neha was very helpful in helping me resolve my issue.

Shop Allure Fashions
United States
Over 1 year using the app
May 20, 2024

good customer service, they did great in help my store with self returns.

PupWonders
Hong Kong SAR
8 months using the app
May 1, 2024

Really great customer service, Aditya has been extremely quick, helpful and responsive when I was having issues connecting our store.
5 Star service, thank you

33mm
United Kingdom
5 days using the app
October 16, 2024

Absolutely thrilled to work with AfterShip. Moazzam was amazing at walking me through the platform!

Sexy Little Robe
United States
1 minute using the app
March 19, 2024

An app with great solutions for my customers' refunds! Also the support team is always there for you, thanks Aditya! :)

Govarna
United Kingdom
About 2 months using the app
Edited April 19, 2024

The customer service is great! Super helpful representatives that always have a solution - recently worked with Moazzam and was very satisfied with his help. He explained everything I was confused about and helped me achieve the exact result I wanted. Thank you!

MedTheories
United States
3 days using the app