Reviews (1,234)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying the return process with its user-friendly interface and automation, saving time for both merchants and customers. It integrates smoothly with Shopify, instantly updates sales totals, and enhances customer experience by suggesting exchange items. The app offers robust return management features and excellent customer support through chat, email, and video calls, making it a valuable tool for effective return handling.

Edited January 13, 2025

Moazzam Ali was very helpful, patient and competent. Great app!

éclipse
United States
Almost 4 years using the app
Edited October 17, 2022

I haven't encountered any problem so far after a year of using it. A pretty simple and straightforward app that has helped us sort out hundreds of returns through our day-to-day.

Oru Kayak
United States
Almost 4 years using the app
AfterShip replied September 18, 2020

Hi there,

Thanks for your valuable feedback. Let me talk to the product team here and get back to you via email updates.

Best,
Shahbaz

Edited September 16, 2024

Customer support is super quick with reply and steps are straight forward. Aditya was a great help and made the steps super simple.

We Fit Lingerie
United States
Almost 4 years using the app
March 19, 2024

Ayush was great helping me with the app and walked me through the steps. Awesome App! Great Support

Old Gringo Boots
United States
Almost 4 years using the app
December 23, 2021

great app - provides everything you need for smooth tracking of your returns with variety of statuses

Beflax Linen
United States
Almost 4 years using the app
May 24, 2023

App works fine, nice support service!
thanks so much for answering to our needs and questions on real time!

BESTIAS
Chile
Almost 4 years using the app
Edited September 15, 2024

Moaazzam Ali helped me so much in understanding the pros and cons of using the same URL on 2 different stores. He took my a tour on the filters and Aftership dashboard and it was very helpful in deciding which package i should go with. Thanks so much much appreciated

THUNA
Kuwait
Almost 4 years using the app
July 1, 2024

Great support, Neha resolved my main issue very quickly and efficinetly.

Cycle Peak
Canada
Over 3 years using the app
Edited June 3, 2025

Super helpful support! So happy that I got helped within a few second! You're a star Moazzam Ali!!!!!!!!!!!!

The Hip Shop
South Africa
Almost 4 years using the app
AfterShip replied August 31, 2021

Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you.

You can always contact us via the live chat option available on your account or email us at support@returnscenter.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Neelima Aggarwal
Team Returns Center

March 29, 2023

easy to use, affordable pricing method too. great app. look forward to using it on our other brands websites too.

RMDY
United Kingdom
Almost 4 years using the app