AfterShip Returns , 2,264 reviews

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable features, intuitive interface, and seamless Shopify integration. It's praised for effectively tracking returns and enhancing the customer shopping experience. The app is suitable for businesses of all sizes due to its scalability and affordability. Many commend the customer service for its efficiency and quick response time. It's recommended for its seamless website integration and easy navigation.

August 5, 2023

Moazzam spent time help me solve shipping from US. his service is great, unfortunately aftership doesn't support UK credit card when setting USPC returns shipping therefore we can't use aftership to manage our returns for US customers using USPS. I hope enhance this feature

TAHLIRA
United Kingdom
Almost 2 years using the app
May 6, 2023

OMG! Deep and Rahul were amazing! I could not get my labels to generate and translate my vendor’s return address. Both were very patient with me. They literally walked me step by step through everything. It took awhile, as I had multiple windows open. They guided me through it all with ease. I am so excited and thankful to have their support with Aftership. This is my returns app from now on! Bravo guys!

Life Rich Essentials
United States
5 months using the app
May 24, 2023

App works fine, nice support service!
thanks so much for answering to our needs and questions on real time!

BESTIAS
Chile
Almost 4 years using the app
October 11, 2023

Great support and a very effective returns portal

POWERCUT®
Ireland
Over 3 years using the app
March 29, 2024

excellent

YHONE
Hong Kong SAR
10 minutes using the app
May 17, 2023

I had trouble with setting up the app, and I got stuck. Thank you Ayushi for the short meeting in which she, step by step, showed me how to use the app. She also explained every single option in the app so that I could follow. All thanks to Ayushi. You did a great job!!!
Thank you

Borcelle Tech
United States
10 months using the app
May 15, 2023

Have drastically changed the game in our team in terms of customers return management. They have built-in solutions to help reduce return rate and I'm really looking forward to see the results!

bulle.shoes
Canada
About 1 year using the app
Edited May 25, 2023

Agent was very helpful in assisting with the concern. He even offered to do the process that I was inquiring about. Thank you!

Naked Wolfe UK
Hong Kong SAR
Over 2 years using the app
Edited June 29, 2023

The AfterShip Returns app is great for streamlining your returns, the app now allows you to issue store credits, all in one place. Excellent customer support with Nalinee!

Ali’s Couture
United States
Over 1 year using the app
October 1, 2023

Great portal with lots of customisation options and very helpful support, 5 stars.

Bags Alternative
United Kingdom
3 months using the app