Reviews (1,234)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying the return process with its user-friendly interface and automation, saving time for both merchants and customers. It integrates smoothly with Shopify, instantly updates sales totals, and enhances customer experience by suggesting exchange items. The app offers robust return management features and excellent customer support through chat, email, and video calls, making it a valuable tool for effective return handling.

October 11, 2023

Great support and a very effective returns portal

POWERCUT®
Ireland
Over 3 years using the app
October 27, 2023

Solved the issues!

HPZ™ Pet Rover
United States
Over 3 years using the app
August 10, 2022

Awesome App! Handles returns in a breeze and taken the stress and administrative headaches out of returns - thanks!

Tactical Gear
Australia
Over 3 years using the app
Edited February 10, 2022

Customer service is super helpful. Great tool for creating returns. Hoping to see me customization in the future.

SpotOn
United States
Over 3 years using the app
AfterShip replied October 6, 2020

Hello,

We are continuously working to improve the application. We will surely inform you once this feature is introduced.

Regards,
Mukul Saxena

January 17, 2023

Excellent customer service, Ayush was most helpful in understanding my query and assisting me with a return address issue. Can highly recommend the app.

Medshop Singapore
Australia
Over 3 years using the app
November 19, 2022

Great support, very friendly app. It has a lot of features, and perfect to automate the process. Recommended!

Fieldsheer
United States
Over 3 years using the app
Edited February 4, 2023

This app has helped us automate our return process and allow customers to easily submit return requests. Customer service is great. Wish there was more styles to customize the look of the interface. Creating a style that looks like our store would be the only reason I would consider a different app.

Dutton Brown
United States
Over 3 years using the app
January 29, 2024

Very good customer service!

ecologyst
Canada
Over 3 years using the app
Edited July 16, 2024

Moazzam is great. The customer service is always seriously amazing for After Ship! They are fast and hang in with you till your issue is solved.

I love AfterShip, seriously. Best customer service as well

Lacy Boots
United States
Over 3 years using the app
January 29, 2024

The chat line is very helpful, quick and attentive.

kim crocker designs
United States
Over 3 years using the app