Reviews (2,375)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its comprehensive features, seamless Shopify integration, and excellent customer support. It enhances the return process with functionalities like order tracking and exchange suggestions, making it especially beneficial for small businesses due to its affordability and free options. Ease of use and smooth setup are frequently noted, with customer support staff such as Neha, Aditya, and Moazzam singled out for their efficient and helpful service, often resolving issues quickly through Google Meet and screen sharing. Merchants recommend it for improving business operations and customer satisfaction.
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We have used AfterShip for about 4 years now. We use both the tracking side and the returns side of it. It has grown with our business and made it easy for us to move up in prices. Would recommend.
easy to use.I highly recommend it. greatvapp!
Thank you.
Great customer service and fantastic seamless Returns Centre integration into my website.
An app with great solutions for my customers' refunds! Also the support team is always there for you, thanks Aditya! :)
This is a great app, very useful and easy to use
Works well and has a simple process. A few areas of improvement are needed - it would be good to go direct from one state to another, like approved to refunded and skip the shipment received and other intermediate steps. Also the canned English needs a lot of work on both grammar and punctuation and not all can be user edited and thus is a little cringe worthy when people need to read it. UPDATE: A lot of great innovation has gone into this product. Still an issue with not being able to edit some language (US Spelling everywhere) but upgrading from 4 star to 5 nonetheless. 6 months use almost now. UPDATE 2: It keeps nagging you to leave a review. Review begging is not good form and is very crass. Despite having left a review already and closing/dismissing the review begging banner, it keeps coming back every day to beg you. Is this an app store or the fish markets? Now 2 star. Update #4. Stop nagging for a review!
Very good app and decent updates constantly evolving. Would recommend particularly to people in the fashion/sized clothing game
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone
I was looking for a free way to create a return center on my website and there free plan was filled with all the features I needed. It is a great option for me since I only process a few returns each month. I also use a few of their other services so it was very simple to integrate into my website.
Customer service is super helpful. Great tool for creating returns. Hoping to see me customization in the future.
Hello,
We are continuously working to improve the application. We will surely inform you once this feature is introduced.
Regards,
Mukul Saxena
Have been using this return app for a few years now. Easy to install and set up your return page & return rules. It saves time by allowing customers to fill in their requests on their own. Things can be automated. They also have some label generation capacities, but I have not been using this option it as this is more US oriented service.