Reviews (2,416)

Overall rating
4.7
Counts per rating level
  • 80% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for simplifying the return process, highlighting its user-friendly interface and time-saving automation features. It integrates seamlessly with Shopify and offers robust functionalities, including innovative exchange suggestions. The customer support is frequently commended for its efficiency and proactive approach, such as utilizing video chats for issue resolution. Merchants consider it a transformative tool for managing returns and enhancing order tracking.

Edited March 8, 2024

Pretty easy to set up, chat associate was extremely helpful!

Glitzy Bella
United States
3 days using the app
AfterShip replied March 6, 2024

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance and have doubts about any feature of our app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

July 6, 2024

contacting support helped a lot

Pet Lover
Poland
20 days using the app
May 1, 2024

Very patient and helpful. Thank you.

Fair Winds Sporting Co.
United States
About 2 months using the app
June 28, 2024

Great service so far, simple easy and helpful

Variety Mode
United Kingdom
2 days using the app
June 6, 2024

Thank you for your help Moazzam Ali, He is very helpful for me.

Petit Coral
United Kingdom
2 days using the app
May 27, 2024

Great service!

Suprey
Netherlands
11 months using the app
April 11, 2024

Amazing support and features!

Synformulas GmbH CH
Germany
19 days using the app
April 18, 2024

Harvinder was great and helpful to me on some install and detail questions. Very responsive and knowledgeable.

smartCRUTCH USA
United States
About 21 hours using the app
June 11, 2024

great

Christina Greene
United States
Almost 3 years using the app
March 29, 2024

excellent

YHONE
Hong Kong SAR
6 months using the app