AfterShip Returns , 2,264 reviews

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable features, intuitive interface, and seamless Shopify integration. It's praised for effectively tracking returns and enhancing the customer shopping experience. The app is suitable for businesses of all sizes due to its scalability and affordability. Many commend the customer service for its efficiency and quick response time. It's recommended for its seamless website integration and easy navigation.

February 1, 2021

TRASH TRASH TRASH BE WARNED!
So complex app. Miss leading support pages and caused so many bugs before and after I tried to use on 2 different stores

99Jersey
United States
Over 2 years using the app
AfterShip & Automizely replied February 1, 2021

Hi,

Apologies for the inconvenience caused.

Give us a last opportunity to get all your issues resolved and make you a happy customer!

One of the experts will reach you in order to assist with your queries.

Kind regards,
Sumit

Edited June 1, 2020

the app is well made. runs smooth and was very easy to install. i currently use aftership as well as returns center as it provides customer trust and that's vital if you want to be successful.

Canary Jewels
Canada
Almost 2 years using the app
AfterShip & Automizely replied May 31, 2020

We really appreciate you taking the time to share your rating with us.

January 10, 2018

Needs support for replacements and exchanges to be highly useful.

Gottago In
India
About 3 years using the app
April 17, 2023

Customer service is great, they extended my free trial until I a fully set-up. The app seems easy enough to use and so does the returns portal. My customers will like it.

Dream Pants
Canada
About 1 month using the app
June 15, 2021

Great app for Returns. Customer service is excellent. Especially Priyanka, who really helped me out. I didn't give 5 stars only because there is one feature I was really looking for. I wanted to be able to auto generate labels and although this app integrates with postmen to do this it doesn't work for me. I need to be able to create labels with extra services such as signature required and insurance which the auto generate labels does not allow. So I am left getting my labels somewhere else. If not for that one thing it would definitely be 5 out of 5 stars. Please integrate this!!!

A Touch of Diamonds
United States
Almost 2 years using the app
AfterShip & Automizely replied June 15, 2021

Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations.

We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better.

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

We are available 24/7. You can always contact us via the live chat option available on your account or email us at support@returnscenter.com

Regards,
Neelima Aggarwal
Returns Center

January 30, 2018

Great service. Really helpful.

Luxury Mens Wristwear
United Kingdom
About 1 month using the app
July 20, 2017

good producr my friend oskvnlxfnl

Katyshop
United States
About 1 month using the app
May 21, 2021

So far so good! And quick customer service. We've bene using the app for a little over a month now.

Province of Canada
Canada
About 1 month using the app
November 22, 2022

moazzam really nice and informative. i appreciated his help and timely service and fast responses in helping me out

cloudsharks
United States
About 1 month using the app
June 15, 2017

Great app, super easy to set up. The only wish I had is if it didn't auto generate its own RMA # and I could input my own to send to the customer.

Ptsllc
United States
About 1 month using the app